The room looks amazing and clean. We got the water park view which is nice. Breakfast needs to pre-order and you get to choose to get it delivered to your room or eat at the dinning area. The only problem that we faced was the shower water temperature. The temperature is unable to stay constant. It keeps getting from very hot to very cold no matter how we adjust. Had a hard time when showering. We only feedback to the staff when we came back at night and by that time all the maintainence staffs are not around. Hopefully they get it fixed based on my feedback after we left.
Great staff. Nice gym and pool. Across the street from very nice exercise park. Cool to see fighter jets taking off from the base. Room spacious and good value. Bikes available. Short drive to Mall and downtown Korat. Very exclusive. Breakfast delivered to your room at the time you choose. If your going to Korat and not on a backpackers budget I highly recommend the Bervery Hills.
So, I checked in to my suite only to find a pack of cigarettes, lighter and cigarette butts on the balcony. I then noticed that the comforter on the bed had wrinkles all over it, and was not cleaned. We went down to speak to the front desk and she confirmed that no one was staying in the room but would change our rooms for us. Great right?
We got to the second room, only to see MULTIPLE hairs on the "fresh" pillow and another dirty comforter. We went downstairs to complain again with pictures of the dirty bed sheets. She apologized profusely and told us she would give us an upgrade..
Next room, guess what, more hairs on the pillows, another room that had dirty bed sheets. The lady saw with her own eyes as well and said how sorry she was...She said she would change the bed sheets personally for us. Disgusting.
They brought us to three rooms, and three out of the three rooms had dirty bed sheets even though they "cleaned" the room. The same lady that escorted us to the room even gave an excuse for the cleaning lady that, "She must have had a lot of customers and was busy"..!!!! As if that makes it okay to leave dirty bed sheets on the bed for the next guest!!!! Disgusting!!
What's worse is that the cleaning lady still works there! Not fired..nothing..........I would recommend that you stay away from this "LUXURY" hotel at all costs unless you want to sleep in DIRTY bed sheets from the prior guests.
Great hotel. Only one issue. They have a great gym. It is also a members gym for people not staying at the hotel. This is a nonissue. The issue is while a large parking lot is located across a small street they alow members to park on the hotel sight which can fit maybe 10 cars in very tight blocked in conditions. With that said every other aspect of this hotel is fantastic.
Das Hotel ist wirklich zu empfehlen, sehr hilfsbereites Personal, obwohl Sie nicht so gut Englisch sprechen haben Sie für uns eine Tour in den Kaoh Yai Nationalpark organisiert, auch ist der Pool und das Fitnessstudio super!! Sehr ruhige Lage am See mit wunderschönen Sonnenaufgang.Der Whirlpool im Zimmer war einfach genial.