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"Compliments: Exceptional Staff: Every staff member was polite, helpful, and professional. Atmosphere: Beautiful, quiet views and a well-sized pool. Food & Perks: Breakfast exceeded expectations (loved the fruit/milk). The free snacks in the lobby and karaoke were great for the family. Areas for Improvement: Security & Privacy: Locks in 2/4 rooms were broken, causing long delays. Curtains in Bedroom 1 & 2 were too short/narrow, compromising privacy. Hygiene: Bedding was wrinkled and some smelled musty, raising concerns about cleanliness. Common floors were sticky and required re-mopping. Safety Hazards: Pool railings are rusty and sharp. Outdoor wiring looks unsafe (secured with tape), posing an electric shock risk. Broken chairs in the common area should be removed. Bathrooms: Unpleasant odors and poor drainage. Lack of a wet/dry curb makes the floor dangerously slippery. Lighting is too dim for seniors. Maintenance: Fix kitchen sink leaks and provide clothes racks/shelves in every room. Pool & Slide: Add anti-slip strips to the slide and extend the pool ladder deeper for children. Dining: Prices are high."

"Online listing did not inform about 2 days stay does not have washer access, the only reason why I booked the higher value room was because of washer and dryer was needed during my travels "

"Hotel look, pool area, breakfast, staff all great. Slightly let down on a few areas: Cocktails were weak and made incorrectly (hint, mojito is white rum) The western food wasnt great for the price but im being very critical here. There was no coffee pods in the room, only mokka and decaf. The fridge was warm when we arrived and wasnt very efficient. Lots of power cuts including in the middle of our dining. Great potential but needs a few things sorting out. "

"Pool was very enjoyable. Staff extremely helpful with alerting me about a flat tire that I had on my rental vehicle. Ate at Acala Restaurant and it was an excellent dining experience. Breakfast was good. Entire experience was top notch. Will definitely be back. Will bring my clubs next time. "

"The resort exceeded my expectations in every aspect."

"Great outlook. Relaxed enviroment."

"Always a very nice stay! Some of the facilities were not open which was a surprise. Maybe because of slow season, was a bit inconvenient as we had to travel to a different area of the resort to use some. I stay here a lot, never ran into this before. Only the restaurant which is understandable if there are few guests during slow season."

"This place is so quiet and peaceful. The staff is super friendly. The room is so clean and spacious. We also received free breakfast which was nice. The hotel is surrounded by some restaurants, gas stations, and 7/11 which is convenient. The pool was super small- great for kids not so much adults. But overall we really enjoyed it. "

"Stunning location spread along the ridge of a hill. Good design. Very relaxing. We really enjoyed our stay and plan to return. While not at all a problem for us, the location will be problematic for anyone with mobility or stamina issues. "