โรงแรมใกล้พิพิธภัณฑ์มรดกมัลเกรฟ, มัลเกรฟ

"Staff was not responsive to messages sent via Expedia. I sent two messages 2 days before our stay about requiring an accessible room for elderly parents…no response. Sent another message 1 day before our stay to follow up. No response. When I arrived at 3:00pm, I felt chastised when reception told me check-in is at 4pm. I offered to come back because the employee seemed annoyed but the room was ready anyways. Customer service was lacking with this one employee. The other employees were...

"Clean rooms, nicely equipped in the kitchen, excellent staff"