"Everythings so good but staff can speak English a bit.
No private bathroom must go onsen only.
And after check out, if you leave your luggage after 12:00 they will charge you ¥200 per piece."
"The entire experience surpassed our expectations. The hotel and grounds were beautiful. Our room with the private onsen was definitely worth it. The staff was very attentive. "
"Very friendly & helpful staff, we should learn Japanese in order to communicate better.
The hotel is luxurious, a bit worn down and needs refreshing.
Excellent location with free shuttle easily accessible"
"We enjoyed our stay at this property. Our room has a private onsen with a view of Lake Toya. It has a traditional Japanese aesthetic with all the modern elements. The property itself is not located in the Toyako Onsen area but they offer free shuttle service (about 5-min drive). The staff is very hospitable and accommodating with reasonable requests such as shuttle to Toya Station (about 10-min drive). The Kaiseki Breakfast was really good and reasonably priced (must be booked in advance)—We...
