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"They try to make travel as easy as possible!"

"Unimpressed with the hotel. They double charged on my bill"

"Very large clean suite"

"La estadía y el servicio al cliente muy bueno también el único detalle fue el mosaico de parte de la entra y todo el baño estaba despegado como si hubo una fuga de agua y se dañó el piso. Pero lo demás estuvo bien"

"The bathroom was not clean. Around the tiolet and bathtub had a dirt ring. Dust throughout and spider Webb by the air conditioner. Ice maker did not work and the gym equipment where broken."

"Great night sleep in a very comfortable bed!"

"Horrible experience. Check in started at 3 and I arrived at 8. I was told my room was not ready and wouldn’t be for a couple more hours due to staffing shortage. The manager only offered to cancel my reservation or call me when a room was ready. My disabled veteran husband started having mental issues so they got us a room quicker. Then our room had no towels. I saw a teenage housekeeper in hall who gave us towels and found out her mom was assistant manager who asked her to come in and help out....

"Great place but whoever cleaned our room before we used it didn't have hardly any toilet paper, had no had soap in the bathroom, 2 pictures we're just sitting by the TV with nails in them not hung up. A/C was great. Breakfast wasn't that great but McDonald's was across the street. Every one was nice"

"Staff was excellent. Breakfast was great and the staff there were friendly, inviting and accommodating. Room was clean, comfortable, roomy and laid out well. Will be staying at more at IHG hotels."

"The breakfast buffet was amazing. The pool was nice. It was very crowded as there was a baseball event and we ran out of towels every time we went. Our room did not get cleaned any of the four days we were there. We did set out our trash cans to be emptied after the first. I think the staff was doing the best they could to keep all the common areas nice and clean. I would suggest to put locks on the bathroom doors and to install fans in the bathroom. I am going to dispute with Expedia the big...

"I was very disappointed with the condition of this hotel room. The carpet was heavily stained and visibly dirty, making it look like it hadn’t been properly cleaned in a long time. There were also dirt stains on the walls, which made the room feel neglected and poorly maintained. On top of that, the room had a strong mildew odor that made it feel damp and unclean from the moment I walked in. Overall, the cleanliness was far below what I expected, and it made my stay very uncomfortable. I expect...

"This hotel wasn't the nicest hotel we stayed at, but would stay at again. It was clean but definitely not the most up-to-date hotel. All of the staff was extremely friendly and helpful. The only real complaint I have would be that the hot tub had so much chlorine in it, that we couldn't even sit in it because it burned our eyes so bad."

"Not staying again"

"The staff was very friendly and the breakfast was great both mornings we stayed. They kept everything clean and refilled with a good amount of options for everyone. The lounge area was nice and clean along with the room. The provided shampoo/conditioner/body wash was great! Some things starting to starting to show some age and wear, odd damp smell in the main floor hallway, but overall well maintained and I would choose to stay here again for another Kings Island visit."

"Clean room, breakfast was good just a little cramped for the amount of people."

"We had a great, quick stay. Perfect if visiting Kings Island. I do wish the sheets were a tad softer, however, the property was nice, clean and well kept."

"I got the king suite and it was very spacious. The breakfast served was great and very kid friendly. Well definitely go back again for future stays."

"The elevators to the rooms are oddly distant from the lobby. Our room was clean, but was missing some basic supplies such as tissue and coffee for the Keurig machine. Overall, it served its purpose for us (a quite overnight sleep) but was not overly impressive."