The tub was in need of paint or repair it was all chipped. The vanity needed more light. The pool was extremely cold and I was very disappointed that I wasn't told the hot tub wasn't open. I booked a room with a pull out sofa bed as I had 2 small children as well as 3 adults. I really needed the sofa bed the girls had to sleep on the floor.Tje staff was very helpful he ask if I need more towels, blankets pillows but said they didn't have any rooms like that but it showed them on the website
Overall, not a great experience. Bathroom smelled like weed and the shower had mold around the edges. Several of the lights didn't work and the TV was broken. The breakfast was great and the staff were very polite and helpful.
Everything about my stay was great. The room was clean. Everyone at the front desk was friendly and helpful. Only person that was a little unfriendly was the lady setting out the breakfast, my disabled aunt used a coffee cup with a lid for her OJ so she wouldn’t spill it, and the lady tried to correct her on which cups to use.
Nice staff and room was clean and well maintained.
เข้าพัก 4 คืน, พฤษภาคม 2026
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Arlene
16 ส.ค. 2026
This hotel was ok for going to the Cincinatti open. I wasn't there to often. Staff was fine and quickly replaced the key I lost at the tournament no problem. Breakfast was ok had all the staples, etc. Parking was adequate. Good mid level hotel to stay at.
Stayed here because it had a hot tub and pool . The pool with like ice water and the hot tub wasn't far behind it . Over charged at check in told could see a manager on Monday before my check out time , Guess what no manager every showed up . And I hung around for about 20 minutes past my check out time.First day when we complained about hot tub , someone claimed that I would get 10 percent off my stay , nothing taking off and still working on the over charge issue. I have called 1800 number but was told could be a week ....I also contacted my bank about charge .