Hotel El Faro is a beautiful hotel by the beach with a big swimming pool and a pool bar. The staff at the restaurant and bar were excellent and helpful. Also the cleaning staff was very nice and cooperative with cleaning hours.
Our problem was the management of the hotel. The manager would not let all members of our group to check in to the hotel as the hotel had some connection problem with Expedia. Note: the room was reserved and payed a year in advance and the confirmation had been sent to the hotel. Yet this was made our problem, which we obviously could not solve as we do not work for Expedia.
The manager also discarded agreements on prices to enter the pool (for friends staying outside of El Faro) and services included in the payed price.
Without these problems, our stay would have been beyond expectations and the hotel would have been a true value for money.
El Faro on tyylikäs hotelli meren rannassa, jossa on upea allasalue ja kivat puitteet muutoinkin. Henkilökunta on erittäin ystävällistä ja avuliasta.
Hotellin manageri käyttäytyi todella tylysti: palveluehdot ja hinnat muuttuivat koko ajan ja tietysti asiakkaille huonoon suuntaan. Olimme tulleet viettämään hääjuhlaa, ja oli todella harmillista, kun hääpari joutui pahoittamaan mielensä juuri ennen seremoniaa johtajan ladellessa uusia ehtoja, joista hän ei ollut maininnut mitään aiemmin.
Hotelli oli vähän eristyksissä, sillä lähimpään kylään on useita kilometrejä, ja olimme siis riippuvaisia paikan ravintolatarjonnasta ja tietty myös hintatasosta (joka oli vähintäänkin puolta kalliimpi kuin missään muussa vierailemassamme hotellissa), Meidän täytyi tullessa jättää omat juomat respaan, omien eväiden "salakuljetuksesta" langetettiin sakkorangasitus..
Tykkäsin tästä paikasta. Korkeatasoinen hotelli jossa vietimme häitä. Puhdas, hyvä sijainti ja erinomaisen palvelualtis henkilökunta. Suosittelen. Ainoa joka häiritsi oli hotellin manageri joka tuntui joustamattomalta, epäluotettavalta ja kokolailla kireältä. Sovitut asiat pakkasivat muuttumaan kun tilanne tuli päälle.
Beautiful and isolated modern-style hotel, with a large and clean infinite swimming pool right infront of the beach. Open spaces everywhere with ocean view, where the sound of the waves can be clearly heard.
The pool at this hotel is AMAZING. We swam all day each day. There's a bar/restaurant and the food and drinks are good but pricey - by far the most we've paid in Guatemala. Make sure you've planned your transportation to/from in advance because arranging transportation is not something they do much of there (again unlike elsewhere in Guatemala). But, once I found a company, they happily called and made the arrangements. The beds were incredibly hard and you had to go to the office to switch out towels every time you needed a dry one - a small inconvenience, but drove me crazy. El Faro is clearly trying hard to be high end and the property is very nice, but there is no access to anything else unless you have a car. They didn't offer a shuttle or anything to the little town and the few other places we read about (and we didn't ask). They did stuff like mow the yard right by the restaurant the whole time we were eating breakfast. Again, a small thing, but there's a pricey meal that wasn't enjoyed. I got the feeling that we were among the very few who ever went there without their own car. The wifi is good. We loved the little porches off every room. We sat out there as much as possible. Fantastic view!