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"We arrived after travelling 450km, tired and a little stressed. I had contacted Expedia 3 times to request a twin room but had had no reply. On arrival at the hotel we were told that no twin rooms were available. The kind hotellier sorted the situation without any fuss providing us with an additional room at no extra charge. I’d highly recommend the hotel but the Expedia messaging service is useless. I contacted Expedia but they told me it was my fault. I will use Expedia as a search engine...

"This hotel is fantastic. Perfectly situated in Epernay. Walking distance to everything and the service is amazing "

"Staff gress as t perfect locstion"

"Enjoyed our four day stay. Convenient location for our needs. Good parking with a space available every day. Ok rooms, good beds. We purchased breakfast one day but this was not great. We did not eat lunch or dinner at the hotel so unable to comment. Overall good hotel for a short trip at reasonable price. "

"I wish I could give higher stars. The front desk, breakfast staff, cleaning staff and evening bar staff were extremely kind and thoughtful. Everyone that works there went up and beyond to help. Our car broke down and we stayed one more evening and it was a blessing . This place is worth staying and the hospitality is beyond what ever you would expect. "

"Wonderful hotel experience. Beautiful chateau, fabulous staff, and fantastic restaurants. "