Dear Michael, We really appreciate the time you took to give us your valuable feedback. We do regret to hear about the shortfall in service. We are always looking for ways to make the hotel more comfortable and your valuable comments will help us to do it. We are sorry that we have not received any information about your displeasure during your stay. Please accept our apologies for any inconvenience faced you. We have investigated the details of your feedback and we would like to inform you that the events of your experience are certainly not representative of the service standards. Our team will do the best to continue providing the highest service to meet and even exceed your expectations. We look forward to welcome you back on your next visit to Montalcino. Thank you and we hope to see you soon. Best regards,

La ringraziamo infinitamente per il suo commento riguardo al suo recente soggiorno presso la Foresteria Podere Brizio. Uno dei nostri obiettivi è di far vivere ai nostri clienti un'esperienza unica ed indimenticabile. Nella speranza di poterla accogliere nuovamente , inviamo cordiali saluti.

La ringraziamo per il Suo feedback. L'opinione dei nostri ospiti rappresenta un elemento fondamentale che ci consente di migliorare costantemente Cordiali saluti