"There’re several stairs from the entrance to the lobby, it’s quite difficult for senior citizens to carry suitcases on stairs. There’s limited space and no seats while waiting to check in. We needed to leave the key with the front desk but there’s only one staff in the front, we needed to wait to leave or pick up the key when the receptionist was helping others. We needed to enter into a tiny space before getting into our room, and the space could be assessed into another room. I felt very...
"There’re several stairs from the entrance to the lobby, it’s quite difficult for senior citizens to carry suitcases on stairs. There’s limited space and no seats while waiting to check in. We needed to leave the key with the front desk but there’s only one staff in the front, we needed to wait to leave or pick up the key when the receptionist was helping others. We needed to enter into a tiny space before getting into our room, and the space could be assessed into another room. I felt very...
Amanda