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"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

"Had a grew overnight stay. The amenities in the room were great. Very comfortable, they thought of everything. Lots of parts are newly renovated and well cared for. The staff were really kind, friendly and helpful. Would definitely recommend "

"Quick check in. Location is perfect for the airport. Shops in the airport on 24 hour opening giving good snack options. Comfortable bed and room well soundproofed"

"I had no breakfast but liked the car park "

"Property very tired . Staff were friendly and very pleasant. Spa area not dirty but felt grubby . "

"Great location to where I needed to be. Cadburys world is 3 mins away and the hotel restaurant serves really nice food and roast on Sunday. "

"The staff were very helpful & informative. The breakfast buffet could have more items however it was still decent. For breakfast, we were offered vegetarian sausages seperately as the buffet did not have any vegetarian sausages. That was very thoughtful of the staff. The room had everything we required, a hairdryer, a fridge (requested earlier), a fan & were able to adjust the heating in the room. The spa facilities were nice & clean."

"Air conditioning broke during night setting off an alarm which woke me up spoiling my nights sleep, which was reason for coming the day before my conference. Once i worked out what it wasand rang receptionstaff came and switched off air con unit. However, this meant room became uncomfortably warm. Disappointing given the price paid. Fely a partial refund should have been offered.it wasnt. Fish and chips nice in restaurant. However, hot breakfast items were not warm which was unfortunate.. "

"We stayed for one night before an exhibition at Stoneleigh Park. It was really convenient for that venue. The room was comfortable, breakfast was amazing -and for £11 you got fruit, yogurt, cereals, pastries, and then the full cooked breakfast buffet. The food was fresh, well presented and lots of choice. I did notice a gluten free breakfast bar too. We ate in the evening - not a massive choice on the menu, but we found something we liked. The only downside for us was that the room was hot, but...

"Lovely and warm staff. "

"Easy to park, helpful staff, easy access to the pub next door for dinner. Recommend for a good value overnight stay."

"Hotel was over booked, they did not respect my room. Booked me into another hotel."

"Loved our stay here! Cosy cabin, was clean with only slight signs of wear. Lovely open remote space to sit out in the morning, onsite restaurant and bar was lovely with quirky decorations. 100% will be our go to when travelling from now on!"

"Broken shower"

"Fantastic stay. We had dinner and breakfast, and both were amazing. Room was comfortable and had everything we needed. What a beautiful property to explore and enjoy. "

"Everything was exceptional. The staff was incredibly helpful. The rooms were gorgeous. The food was great. But I cannot say anything better about that staff. They were absolutely lovely."

"Unfortunately the room wasnt clean properly even the shower had water on the floor breakfast only had few options and the parking fee was higher than even a regular holiday inn. The chair in the room had stains on it sofa innthe room had marks as welk and the bed lining was also coming off from everywhere. The only good thing was the staff at the reception other than that sorry had a veey bad experience "

"Hotel and room really clean Leisure facilities really good"