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"Very nice room with great option for a sofa bed. Good menu at the restaurant, and extremely helpful staff. Very clean facilities. A very lovely place to stay."

"Our stay at New hall spa was amazing! We were a group of ten celebrating my daughters hen weekend, everything was so relaxing excellent food and facilities! Couldn't fault a thing will definitely visit again."

"1 bath towel, 1 hand towel, 1 small bottle of water and 1 biscuit between 2 people. You cannot use the facilities on the day of checkin until after 3pm unless you pay extra. Prices have increased yet you get less for your money."

"I absolutely loved this hotel and the location! The staff was always very kind and very accommodating. I absolutely loved the breakfast buffet, it was well-maintained and everything was always fresh. I loved the hotel room. I only wish there was air-conditioning but other than that everything was great."

"Overall very good"

"Hotel fine. No air conditioning in any of the bedrooms. Just happened to be extremely hot in June 2026"

"Check in was a breeze, helpful staff."

"This is a very nice place that is beyond my expectations!"

"I loved the Hotel food was great staff was amazing especially the guy who looked after me in the bar he was from Mexico great man thank you 😊"

"The proximity to the airport was very helpful as it helped me connect with my flight easily."

"Red Staff very helpful, nothing too much trouble"

"No airport shuttle. Staff said easy access via a monorail, which it turns out was not operating for our early morning flight. 10 minute cab ride $20. Adjoining restaurants in ResortWorld were all sterile and not appealing."

"Great place to stay, convenient for the airport."

"My time at the hotel was not great the days I was there it was very hot; there are no Air conditioning in the both rooms they put a small fan in the room. The fan gives off a hot air instead of cold air. Next thing NO REFRIGERATOR is in the rooms either I had two rooms book under my name and when I checked my friend room it was the same like mine; I went downstairs to entire about the rooms I was told each room doesn’t have Air conditioning or refrigerator; I was so disappointed for my first day...

"This hotel exlent i did not find anything wrong with this hotel the staff and the food is the best I have had all was hot and exlent the housekeeping is exlent please I will be going back soon as I have appointment to go this hotel is the best in Walsall wood please use it as carport is nice and big"