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Reviews of Hilton Miami Airport Blue Lagoon

4 out of 5
Hilton Miami Airport Blue Lagoon
5101 Blue Lagoon Dr, Miami, FL

Reviews

7.6

Good

Rating 10 - Excellent. 1113 out of 2549 reviews" "
Rating 8 - Good. 571 out of 2549 reviews" "
Rating 6 - Okay. 347 out of 2549 reviews" "
Rating 4 - Poor. 261 out of 2549 reviews" "
Rating 2 - Terrible. 257 out of 2549 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Asher, St Georges

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great airport shuttle… room was clean and comfortable
Stayed 2 nights in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback !

6/10 Okay

Amelia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful hotel and nice views but the hotel staff was very rude and dismissive of any requests. Andrea at the front desk was the only helpful one in the whole place. I had to talk directly to the house keeping staff to even get my room serviced after 3 days. The room was also warm after keeping the air at the lowest from morning to night. No fridge, only at an extra cost when the hotel is already pricey and the parking is crazy packed since there are events there almost every night!
Stayed 3 nights in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback !

6/10 Okay

Abid

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Multiple calls to the front desk unanswered, and even through the chat available online, no reply… shouldn’t have to go down 9 floors just to ask the front desk a question.
Stayed 1 night in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback !

10/10 Excellent

amirani

Liked: Cleanliness, staff & service, property conditions & facilities
everything was perfect
Stayed 2 nights in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback !

2/10 Terrible

Rhonda

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback ! We are sorry to hear you were disappointed!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent dining, lovely grounds, and convenient shuttle service.
Stayed 1 night in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback !

2/10 Terrible

James

Disliked: Staff & service
Very disappointed that we double booked for the next night by accident. Only need on room, yet would not refund us for one of the 2. Very very poor, extremely disappointed.
Stayed 1 night in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback ! We are sorry to hear you were disappointed!

4/10 Poor

Theodore

Liked: Property conditions & facilities
Disliked: Staff & service
Upon Check-in, required information was not verbally relayed to me.. I called once in my room and person answering asked, you wasn't advised of the items in question during Check-in..No I call about my room being cleaned on my next day and clean towels to wihich neither happened. My check out morning, there was no hot water to take a shower. Called around 5am .. hot water came around 5:50am..
Stayed 2 nights in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback ! We are sorry to hear you were disappointed!

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quick and easy. The shuttle was easy to find.
Stayed 1 night in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback ! We are sorry to hear you were disappointed!

10/10 Excellent

Dwayne, Red Hills

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Feb 2024
Response from GS on 2 May 2024
Thank you for your feedback ! We are sorry to hear you were disappointed!

10/10 Excellent

Mark, Ellerbe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is beautiful and reception staff is very courteous and professional.
Stayed 1 night in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback !

8/10 Good

Lilin

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got back from a cruise with my family and was able to check in early (paid a fee) at 10am and upgrade my room with ease. Safe, great food options and the staff was awesome. My son loved the pool. Super easy to get to the airport, zoo, and port. Highly recommend.
Stayed 1 night in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback !

8/10 Good

Gregory

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback !

10/10 Excellent

Estella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. The shuttle was great going to the carnival cruise port.
Stayed 1 night in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback !

6/10 Okay

Georgette

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
"My stay at Hilton Miami Airport Blue Lagoon was enjoyable overall, but there were some areas that could have been improved. Firstly, upon entering the room, I noticed it was quite dusty, and the bathroom's shower head showed signs of hard water buildup, which was disappointing. Additionally, there was a lack of proper ventilation in the bathroom, making it feel stuffy after showering. The carpet had several dirty marks, indicating it could use a thorough cleaning or replacement. In terms of technology, there were limited phone charging ports, which felt outdated. Despite these issues, the hotel's amenities and service were satisfactory, but attention to room maintenance and updates would enhance the overall experience."
Stayed 2 nights in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback ! We are sorry to hear you were disappointed!

6/10 Okay

Georgette

Travelled with family
Liked: Staff & service
"My stay at Hilton Miami Airport Blue Lagoon was enjoyable overall, but there were some areas that could have been improved. Firstly, upon entering the room, I noticed it was quite dusty, and the bathroom's shower head showed signs of hard water buildup, which was disappointing. Additionally, there was a lack of proper ventilation in the bathroom, making it feel stuffy after showering. The carpet had several dirty marks, indicating it could use a thorough cleaning or replacement. In terms of technology, there were limited phone charging ports, which felt outdated. Despite these issues, the hotel's amenities and service were satisfactory, but attention to room maintenance and updates would enhance the overall experience."
Stayed 1 night in Apr 2024
Response from GS on 2 May 2024
Thank you for your feedback ! We are sorry to hear you were disappointed!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Apr 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff!
Stayed 1 night in Apr 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Property!!
Stayed 1 night in Apr 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

2/10 Terrible

Jacob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms and carpets were dirty. the airconditioning was exectpional loud (must be 50 years old). A latino band was playing in the entire dining and reception area at an extremely loud level (had to hold over my ears). Dirty Carpets in the bedrooms with wets spots mysterious stuff. No soap in shower dispenser. No bottled drinking water in rooms. Hilton should be ashamed of themselves with this hotel. But the people there were excellent - polite - helpful - etc.
Stayed 1 night in Apr 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the people were very friendly an a nice establishment
Stayed 1 night in Mar 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

6/10 Okay

Tiara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were no trash bags in trash, no trash can had to request for one. Have to request room service and the room service number was off or out of service. Saw hair in shower and bed . Not what I expected from a Hilton Hotel. There were no convenient items like napkins, coffee, no microwave, mini fridge didn’t work. Barely any lights was only like two lamps . No ventilation in bathroom just a light.
Stayed 2 nights in Apr 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

8/10 Good

Ivor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well kept Hotel. Great view from my room. Comfortable.
Stayed 1 night in Apr 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great drink & food at restaurant on site, open late, would stay here again.
Stayed 1 night in Apr 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

2/10 Terrible

J

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service
Stay away
Stayed 2 nights in Apr 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

6/10 Okay

Rick

Liked: Staff & service
Shuttle to Airport.
Stayed 1 night in Apr 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

8/10 Good

LaTasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed a few hours in between a cruise and flight. Got to enjoy the pool.
Stayed 1 night in Apr 2024
Response from g on 22 Apr 2024
Thank you for your feedback.!

10/10 Excellent

Yumarcus

Stayed 1 night in Apr 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

2/10 Terrible

robert

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

2/10 Terrible

Eunetia

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I genuinely love Hilton properties, but this is somewhere I would never book again. The staff was rude and every day it was something we kept getting the runaround and after the fact that we live, I was genuinely glad I will never book you again.
Stayed 4 nights in Apr 2024
Response from GS on 22 Apr 2024
Thank you for your feedback.!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport and port of Miami. Lagoon view is beautiful
Stayed 1 night in Apr 2024
Response from GS on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Rebecca

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Beautiful property!
Stayed 1 night in Apr 2024
Response from GS on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Shannon

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from GS on 15 Apr 2024
Thank you for your feedback!

8/10 Good

Jannette

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms helpful staff.
Stayed 1 night in Apr 2024
Response from GS on 15 Apr 2024
Thank you for your feedback!

4/10 Poor

Ron

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel overbooked and we waited 7 hours to get a room. Had to pay for wi fi
Stayed 1 night in Mar 2024
Response from GS on 15 Apr 2024
Thank you for your feedback!

6/10 Okay

Guy

Travelled with partner
Liked: Amenities
We were surprised by the “new” Policy of cleaning the rooms only once in a while! In a one week stay the room was serviced only twice. We had to ask for fresh towels and even for toilet paper since we ran out of it. Considering we were staying in a suite the service was well below what we expected. Also the self parking is expensive at $30/day. That is not indicated in the website.
Stayed 7 nights in Mar 2024
Response from GS on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Carone

Travelled with partner
Loved everything
Stayed 1 night in Apr 2024
Response from GS on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Markisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night for a cruise the next morning. Check in was easy and quick. Had the choice of floor preference. Airport shuttle (free) and cruise shuttle (extra fee) available, which worked out great.
Stayed 1 night in Apr 2024
Response from GS on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Linda

Travelled with family
Exactly what it said it would be
Stayed 1 night in Apr 2024
Response from GS on 15 Apr 2024
Thank you for your feedback!

6/10 Okay

Dolores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived around 11:30. Discoveted check in starts at 4pm. Standing in a very long line after 4pm we inquired as to our room availability & couldn't even get an estimate. We were told to await a text. Watched multiple people arrive & get rooms between 4&5pm. After 5pm stood in another very long line, thankfully, this time customer service provided a room.
Stayed 1 night in Mar 2024
Response from GS on 15 Apr 2024
Thank you for your feedback!

8/10 Good

Steven

Stayed 2 nights in Mar 2024
Response from GS on 15 Apr 2024
Thank you for your feedback!

8/10 Good

Craig

Liked: Staff & service
The rooms are outdated with water damage and paint peeling. Carpets and room in general need updates. That said. Friendly staff, convenience and comfortable bed still make it a good choice
Stayed 1 night in Apr 2024
Response from GS on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Lysandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GS on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GS on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Felicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was polite and helpful. Provided a service for us to go from hotel to cruise port and the same service picked us up from cruise to go back to hotel. The hotel allowed us to stay on premises until it was time for our flight. They stored our luggage and we were able to lounge around in lounge, eat dining area or sit out in pool area. It was great!
Stayed 1 night in Mar 2024
Response from GS on 15 Apr 2024
Thank you for your feedback!

4/10 Poor

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Very popular. Rooms not ready until check in time.
Stayed 1 night in Apr 2024
Response from GS on 6 Apr 2024
Thank you for your feedback!