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"Upgraded room with a river view. Room was extremely spacious with a big bed and large bathroom with a bath and a seperate walk-in shower. Large wardrobe with plenty of hanging space. Room was clean, if a little dated in decor. Spa was nice for an hour or 2. Couple of issues we had while visiting... 1) No cold water...tried the bath for 20 mins but you had the choice of red hot or red hot. Same with the shower and again with the sink. Shower was also leaking at the back of the unit. In...

"clean and good location"

"María at the front desk was absolutely amazing, extremely welcoming and friendly!! 5 star customer service! The hotel was amazing as usual! Clean, neat and tidy. This was my third stay and I loved it !"

"1.最初は屋根裏部屋に通された。エントランスからかなりの距離だった。後日ルームチェンジしてもらった。 2.17時にホテルに帰ってもルームクリーニングが出来ていなかって1時間近くフロントで待たされた。"

"The breakfast was very good and there was a large selection catering for everyone"

"A welcome change from London hotels. Nice little Italian lady looking after the guests."

"Amazing hotel, amazing staff. Very helpful from check in to check out. Highly recommend. Rooms are small but handle two people."

"I loved this hotel. A+ staff. Rooms were bigger than any other I'd stayed in in London. Yes, It's not in downtown London, but if you walk 10 minutes you're at the Elizabeth Line that takes you right in. OH and the Elizabeth Line runs all the way to the airport. This was a great find!"

"It was very relaxing and comfortable to stay at the hotel. Staff were very helpful and friendly. We had the best sleep ever. Thank you for making this possible!!"

""Good property, well connected with metro stations nearby. However, toilet paper was very limited, there were no cloths in the kitchen, and the only one available when we arrived was very dirty. There was no broom for cleaning, and everything had too many instructions about not moving or touching things.""

"This is wrong information on your sight - it’s a Hostel NOT a Hotel. It was originally a Hilton and bought out by a& o hostels !!!!"

"Perfect for concert"

"Very polite and helpful staff. Easy to check in and out. Definitely good for a stay in London as it’s walking distance to DLR / Canary Wharf station."

"Georgina has been very helpful over the phone, when I said I wanted to request for early check in and Irene also helped us get a room quickly. It was very welcoming."

"Gute Lage, ruhig, gute Ausstattung, aber die Kaffeemaschine tat es nicht. Genug Platz für 3 Erwachsene und 2 Kinder. Wäre toll gewesen, wenn es Möbel für den Balkon gegeben hätte. Supermarkt direkt um die Ecke, nicht weit bis zur DLR, würden wir noch einmal buchen."

"Rooms do not have AC instead you are given a fan , which isn't sufficient when it's 31 degrees outside. Water pressure was low in our room so we could not shower until after 2pm despite reporting the issue at 10am. The room we were given was on the ground floor and did not have an outdoor area therefore we were unable to use this to dry our clothes outside in the warm weather. The photos of the rooms make it look like every room as some outdoor space. Washer dryer supplied was not good quality,...

"good staff"

"The room we staying in the bathroom door was very stiff and wouldn't close properly from the inside as we were worried we would get locked in, apart from that it was perfect"

"We had a great stay overall. We had a twin bed room — the room was a bit small overall still really nice aesthetically. Air conditioning was a bit hard to manage as it wouldn’t drop when we adjusted it before bed leading to waking up in night sweats since the only bedding they provide was comforters. We got to visit the sky bar once but they are only opened on certain days which was a bummer. Staff was nice, they provide water and cookies on the reception floor that you can refill with a...