Search Hotels in Madinah City Center, Madinah

"Shafiq is good person is hotel.. breakfast not good.. and i stayed 10 days in hotel not to call to inform for breakfast"

"We arrived a bit earlier than the check in time and they wouldn’t let us in and had us sit in the lobby for couple of hours. The room’s door handle kept coming off. The food at their restaurant is terrible "

"Excellent stay as always "

"I stayed at this hotel for six nights and genuinely enjoyed most of my stay—until the final day. There were many positives. The hotel was comfortable, and several staff members were excellent—especially housekeeping, who were consistently friendly and professional. Unfortunately, the checkout experience completely ruined everything. I had requested just a two-hour late checkout and informed management via email two days in advance. This was never acknowledged, and it seems it wasn’t communicated internally. I also mentioned it to the night staff and again on the morning of departure. Despite this, I was called every 5–10 minutes asking about checkout. Each time I explained, but the calls continued. Staff were even sent to my room multiple times after I had already clarified the situation. This went on for over an hour and became extremely frustrating. This points to either a flawed system or poor internal communication. In my opinion, the reception team needs proper hospitality training. It’s disappointing that such a small request was handled so poorly. What should have been a 5-star stay turned into a 1-star experience. Management should review the team working on March 21 (daytime reception/checkout)."

"Very clean hotel super amazing skillful stuff. I’ll highly recommend this hotel to stay."

"Awesome "

"Very friendly and helpful staff"

"Non responsive. Bad customer service. We contacted them multiple times but the hotel staff does not respond."

"Property is literally two miles away from the Haram. You want to climb uphill to go to the haram and back to the hotel if you can‘t avail a taxy. Taxies are tough to get from haram after each Salah and they charge you 50SAR while it supposed to be around 20. Hotel staafs are very non cooperative specially from the reception. Restaurant staaf are very nice. "