The hotel staff is great, the breakfast bar is great, the hotel however has limited parking spaces. The rooms are out dated no night stands, no digital alarm clock, no extra chair in the room. I did not like it felt I was staying in a crappy place. The staff on the other had, they were Excellent
Me ha encantado, el hotel es en toda la zona rosa, hay bares, discotecas y restaurantes. Y al mismo tiempo, no existen molestias por el ruido muy seguro.
This was my second time staying at the Plaza Rosa, I would never stay there again. The hotel was trying to get us for "extras" since our 1st day. A friend and I booked a room with two beds, they read us the fine print that said this was just a preference. An extra $10 a night. We had a friend over for a few hours one night, they charged us an extra $40 (a lot in Colombian pesos, almost a full night's stay) and embarrassed our friend into having to show her ID. I've been to Medellín and Colombia several times now, have many friends there and understand there are issues with "pre-paid services." But local hotel staff know very well who is and who isn't "pre-paid." On top of this the Internet is horrendous. The hotel and rooms are very dim/gloomy and it needs a major upgrade. Pay a few extra $$$ and stay at Art Hotel, Dietz, LePark or elsewhere. At least until Plaza Rosa has a major renovation of both interior structure and staff.
As we checked in, the front desk refused to give 2 keys, even though it was 2 people staying in one room. She very rudely said it was the hotel policy since they did not have too many key cards. Later the manager arrived who was a pure idiot and should not have been given this job. When we arrived in the room, it was stinky and smelly. The air contioner was a single unit a/c unit which was very old and made too much noise, so we could not sleep very well. The bed mattress was cheap and hard like in old hotels. The bathroom was very tiny with no fan. Not enough towels.
Overall, it is the most horrible hotel I have been to.
I no longer trust Expedia's star rating system and because of this experience, I will no longer use Expedia webpage in the future.