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Elcielo Hotel & Restaurant

4.0 star property
Travelers recharge with an exquisite breakfast experience or find relaxation beside a beautiful pool surrounded by greenery in this urban oasis

Choose dates to view prices

Elcielo Hotel & Restaurant offers a luxurious escape in El Poblado's vibrant center. Guests enjoy the daily manager's reception on the scenic terrace, lounge by the outdoor pool, stay connected with in-room WiFi, and savor exceptional cuisine at the fine-dining restaurant.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is ฿11,813
฿11,813 total
28 May - 29 May

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About this property

Elcielo Hotel & Restaurant

  • Upscale hotel near Poblado Park
  • Close to Lleras Park and Oviedo Shopping Center, Elcielo Hotel & Restaurant provides a free daily manager's reception, a library and dry cleaning/laundry services. Be sure to enjoy a meal at El Cielo, the on-site fine-dining restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a 24-hour gym.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool, along with sunloungers
    • Buffet breakfast (surcharge), smoke-free property and coworking spaces
    • A 24-hour front desk, coffee/tea in reception and tour/ticket information
    • Concierge services, a front desk safe and luggage storage
    • Guest reviews say great things about the helpful staff
  • Room features
  • All guest rooms at Elcielo Hotel & Restaurant offer comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes.
  • Extra conveniences in all rooms include:
    • Bathrooms with rainfall showers and separate baths/showers
    • 65-inch Smart TVs with premium channels
    • Daily housekeeping, desks and phones

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

At check-in, guests must provide a record of full COVID-19 vaccination

COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately COP 95000 for adults and from COP 95000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Elcielo Hotel & Restaurant have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Elcielo Hotel & Restaurant?

As of 24 May 2026, prices found for a 1-night stay for 2 adults at Elcielo Hotel & Restaurant on 28 May 2026 start from ฿11,813, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Elcielo Hotel & Restaurant pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Elcielo Hotel & Restaurant?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Elcielo Hotel & Restaurant?

Checkout is at noon.

Where is Elcielo Hotel & Restaurant located?

Located in El Poblado, this hotel is within a 5-minute walk of The Dancer's Park and Poblado Park. Lleras Park and Oviedo Shopping Center are also within 1 mile (2 km). Poblado Station is 10 minutes by foot and Aguacatala Station is 28 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 211 out of 254 reviews
Rating 8 - Good. 24 out of 254 reviews
Rating 6 - Okay. 11 out of 254 reviews
Rating 4 - Poor. 3 out of 254 reviews
Rating 2 - Terrible. 5 out of 254 reviews

Reviews

Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was one of the best places I have been Beautiful Food just amazing and the people are the most respectful and welcoming the staff amazing.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, five star food, great amenities
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is quite amazing, clean and great staff
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how clean and amazing the staff were especially David and Daniela, i cannot wait to go back!
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, lovely attentive staff. The breakfast that was included was delicious and better than any I've had in a long time. Would definitely recommend staying here.
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Sunetra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in the heart of El Poblado. The meals at El Cielo - the restaurant in the hotel is one of the best meals I've had in my whole life. Highly recommend!!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the room.
Stayed 5 nights in Apr 2024
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best experience ive had in a while, everyone is super friendly, the hotel is super clean, I would definitely recommend this hotel!
Stayed 5 nights in Apr 2024
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great and the staff was amazing!
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff because they were so accommodating
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
El Cielo is definitely the best hotel in Medellin and my favorite place to spend time. Best staff, quality of service, and luxury amenities.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Matilde

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very comfortable,the personal is very very friendly.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Medellin, situated in a quiet part of el poblado, walking distance to the bars/restaurants over there. The rooms are nice and modern, pool (rooftop) is great and the restaurant is sublime
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully designed hotel in a great neighbourhood. Friendly, polite staff. Excellent breakfast. Our standard room was very small (only one bedside table) so consider upgrading if you are staying for a long time.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service! Outstanding food!
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury at its finest! Outstanding service from check in/ during and checkout. Next level experience!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable Anniversary Celebration

El Cielo Hotel greeted us exceptionally. The details and staff courtesy was superb.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointment. Great amenities considering its size.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place to stay in Medellin. Exquisite. Dinner in the main restaurant was other worldly.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oasis in Medellín

El Cielo is an amazing place to stay. Can’t tell much on the outside but inside is a wonderful oasis. The service and room were impeccable. Truly a luxurious place to stay for a good price. The restaurant also is an experience one cannot miss.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. Room and bed excellent, gorgeous. Pool and restaurant/ bar area also gorgeous. Food has been excellent. My only complaint is that the location is not close or walking distance from the dining and shopping areas of El Poblado.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Alicia Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of lush greenery! Super clean and staff was very friendly! Not to mention the restaurant which was an amazing experience! 10/10
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

Loved our stay here - the service was amazing. We had a very early flight to the airport for departure and since we were missing breakfast the second morning (which was delicious btw), and they packed us breakfast and coffees to go which was so sweet! Would definitely stay here again.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a bit on the smaller side but the interiors, service, and overall amenities of the hotel make up for it. We spent an entire day on the rooftop pool area and the gentlemen who were in charge went above and beyond to make sure we were pampered
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing 5 Star

Amazing location. Staff was so nice and helpful. 5 Star services. Rooms and amenities are really outstanding. The restaurants on site are very good. Super comfy beds. Food and drinks inside the rooms were all included. Great espresso bar in the Lobby is also included. Rooftop pool is not big but it’s perfect to relax.
Stayed 1 night in Feb 2025