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Viaggio Resort Mazatlán

4.5 star property
Travelers relax by three outdoor pools or dine at two on-site restaurants at this family-friendly resort near Cerritos Beach and Mazatlán Aquarium

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Viaggio Resort Mazatlán captures the vibrant spirit of Mazatlán with 3 outdoor pools, a water park, and a waterslide. This family-friendly resort appeals to beach lovers, offering international cuisine at its restaurants and café. Kids enjoy the playground while parents unwind.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room Deluxe with Street View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe with Street View

8.0 out of 10
Very good
(3 reviews)
  • 32 sq m
  • Sleeps 4

View all photos for Room Deluxe with Sea View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe with Sea View

  • 38 sq m
  • Sleeps 4

View all photos for Room Deluxe with Street View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe with Street View

  • 32 sq m
  • Sleeps 2

View all photos for Room Deluxe with Sea View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe with Sea View

  • 38 sq m
  • Sleeps 2

View all photos for Deluxe Double Room, 2 Double Beds, City View

Deluxe Double Room, 2 Double Beds, City View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room, 2 Double Beds, City View

9.4 out of 10
Exceptional
(41 reviews)

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Cable channels
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 King Bed, City View

Deluxe Double Room, 1 King Bed, City View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room, 1 King Bed, City View

8.8 out of 10
Excellent
(28 reviews)

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Cable channels
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ocean View

Deluxe Double Room, 1 King Bed, Ocean View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(74 reviews)

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Cable channels
  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Deluxe Double Room, 2 Double Beds, Ocean View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room, 2 Double Beds, Ocean View

9.2 out of 10
Wonderful
(120 reviews)

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Cable channels
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the area

Located in Zona Dorada, a neighbourhood in Mazatlán, Viaggio Resort Mazatlán is in a shopping district and on the beach. Plaza Machado and El Faro Lighthouse are notable landmarks, and the area's natural beauty can be seen at Playa Norte and Cerritos Beach. Travelling with kids? Don't miss Mazatlán Aquarium. With snorkelling and windsurfing nearby, you'll find plenty of adventures in the water.
Visit our Mazatlán travel guideOpens in a new window
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Map
Avenida Camaron Sabalo, Zona Dorada, Mazatlán, Sinaloa, 82100

What's nearby

  • Playa Brujas - 7 min walk - 0.6 km
  • Punta Camaron Beach - 12 min walk - 1.1 km
  • Sea Shell City Museum - 14 min walk - 1.2 km
  • El Cid Country Club Golf Course - 17 min walk - 1.5 km
  • The Mazatlan Malecón - 2 min drive - 2.0 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 34 min drive

Restaurants

  • ‪La Concha Restaurant - ‬5 min walk
  • ‪Rico's Café Zona Dorada - ‬2 min walk
  • ‪Gus Gus - ‬3 min walk
  • ‪Villa Italia - ‬1 min walk
  • ‪Carl's Jr. - ‬4 min walk

About this property

Viaggio Resort Mazatlán

Luxury family-friendly resort near El Cid Country Club Golf Course
Located close to Cerritos Beach and Mazatlán Aquarium, Viaggio Resort Mazatlán provides free water park access, a poolside bar and a corner/local shop. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. Yoga classes are offered at the gym; the property also has a coffee shop/cafe, a playground and dry cleaning/laundry services. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a bar and a 24-hour business centre.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, along with a waterslide, sunloungers and a lifeguard on site
  • Free self-parking
  • Buffet breakfast (surcharge), babysitting (surcharge) and a water dispenser
  • A computer station, multilingual staff and coffee/tea in reception
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 291 rooms have comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as perks such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Changing tables, highchairs and childcare services
  • Bathrooms with showers and hairdryers
  • 65-inch Smart TVs with premium channels
  • Wardrobes/cupboards, heating and daily housekeeping

All-inclusive details

All-inclusive room rates at Viaggio Resort Mazatlán are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 359 for adults and MXN 215 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Al Fresco Restaurant
  • Caffenio Coffee Bar
  • Pool Bar

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park
  • Gym
  • Playground
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Changing table
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • High chair
  • In-room babysitting
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 500.0 per night.
Cots (infant beds) are available for MXN 300.0 per night

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 359 for adults and from MXN 215 for children
  • Crib (infant bed) fee: MXN 300.0 per night
  • Rollaway bed fee: MXN 500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Viaggio Resort Mazatlán Resort
Viaggio Resort Mazatlán Mazatlán
Viaggio Resort Mazatlán Resort Mazatlán

Frequently asked questions

Does Viaggio Resort Mazatlán have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 9:00 AM to 9:00 PM.

Is Viaggio Resort Mazatlán pet-friendly?

No, pets are not allowed at this property.

How much is parking at Viaggio Resort Mazatlán?

Self-parking is free at this property.

What time is check-in at Viaggio Resort Mazatlán?

Check-in begins at 3:00 PM.

What time is check-out at Viaggio Resort Mazatlán?

Checkout is at noon.

Are there all-inclusive benefits at Viaggio Resort Mazatlán?

Some rate plans available at this resort are all-inclusive.

Where is Viaggio Resort Mazatlán located?

Located in Zona Dorada, this beachfront resort is in a shopping district and within 3 mi (5 km) of El Cid Country Club Golf Course, The Mazatlan Malecón and Playa Norte. Mazatlán Aquarium and Cerritos Beach are also within 6 mi (10 km).

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Reviews

Viaggio Resort Mazatlán Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Amenities

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 1325 out of 1991 reviews
Rating 8 - Good. 414 out of 1991 reviews
Rating 6 - Okay. 145 out of 1991 reviews
Rating 4 - Poor. 58 out of 1991 reviews
Rating 2 - Terrible. 49 out of 1991 reviews

Reviews

8/10 Good

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Modern resort close proximity to everything
Stayed 5 nights in Dec 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Balcony view was very nice
Stayed 2 nights in Jan 2026

8/10 Good

Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Yes, it was nice with a great view
Stayed 7 nights in Dec 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were excellent very clean
Stayed 2 nights in Nov 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very professional and very helpful always there to make your stay a wonderful experience
Stayed 1 night in Oct 2025

10/10 Excellent

ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach view unobstructed, the balcony offer a nice view/
Stayed 10 nights in Oct 2025

10/10 Excellent

Bryan

Liked: Cleanliness, amenities, property conditions & facilities
The staff in the restaurant and pool side were amazing. Shout out to Jorge in the restaurant and Marco pool side. They both made our stay amazing. The rest of the staff were great as well. Would definitely recommend and stay here again.
Wonderful breakfast
Beautiful view
Stayed 6 nights in Nov 2025

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great location and great ocean view, only issue was not enough coffee in the room, but overall we had a good stayed.
Stayed 6 nights in Oct 2025

6/10 Okay

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Room was goid. It was a typical hotel style but did have a balcony which was great! Activities at pool were only explained in Spanish which was a huge negative. We would not stay here again due to the wait staff seeming to cater to Mexican guests. I would say don’t stay here unless you are Mexican or speak Spanish.
Stayed 7 nights in Dec 2025

10/10 Excellent

Sudgey Martinez

Liked: Cleanliness, amenities, property conditions & facilities
Room clean and nice
Stayed 3 nights in Nov 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Great rooms
Stayed 5 nights in Sep 2025

6/10 Okay

laura

Liked: Cleanliness, property conditions & facilities
Room was clean. Great view. Staff was great. Friendly. Just way to nousy and busy. Way to many people. Food Lines were long and could never get a spot at the pool. If you want busy and a party hotel this is for you. Lots of familys. Which was nice. But just to busy for me. Location was great. But i would not stay here if you want a relaxing vacation.
Stayed 7 nights in Nov 2025

8/10 Good

Maria

Liked: Amenities, property conditions & facilities
The room needs more attention. It was very dusty and counters felt sticky. The sink around the inside corners had mold all around. One of the staff members stood out the most. She was so polite, courteous and very friendly. It was also nice that they exchange american dollars to pesos. They also great you at the door and make you feel welcomed. Would recommend
Stayed 5 nights in Nov 2025

6/10 Okay

Carla

Liked: Cleanliness
Room was cleaned daily but amenities were lacking. You practically have to beg for a towel and are only given the bare minimum, I was given 1 facial wash cloth upon request and they wouldn’t change it daily, even when following the guidelines to place towels in shower for a replacement. There is no room refrigerator, no coffee restocked. Pool is clean and heated. Beach area is small but accessible. There are no beach chairs or umbrellas. So you’re on your own there. I wouldn’t stay here again.
Stayed 4 nights in Dec 2025

10/10 Excellent

PERLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!! Food choices , shops within walking distance, beach access near the pool , very well secured, overall great place! The fact that they had so many kid activities to keep them busy while adults can relax in the pool is perfect! We had an amazing time.
Stayed 2 nights in Jul 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 4 nights in Jul 2025

8/10 Good

Francisco Ibarra

Liked: Staff & service, amenities, property conditions & facilities
For the most part our stay was great! the rooms could be cleaned better but the food and amenities were great they have alot of parking which is a plus if you want something thats more quiet,this is not the place for you the bandas play in front of the beach all day which was a major plus for us
Stayed 5 nights in Jul 2025

8/10 Good

JOSE ANGEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the room was clean and the ocean view was a plus! I did not like the our room was not ready when we got there even tho it was way after check in time around 4:30 pm and took another 45minutes to an hour for our room to be ready. Also did not like the fact that we were told we could not can not drink when you are in the pool when other people were drinking in the pool before.Another thing is when we tried to have breakfast in the outdoor patio the pigeons eat our food before us, we went inside afterwards but the outside kitchen was still cooking even tho a bunch of pigeons were around the food it was very unsafe and unhealthy.
Stayed 2 nights in Oct 2025

4/10 Poor

Jaime

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I will start this out by saying the good - the rooms are clean, and it has a beautiful view. However, I would not recommend this hotel to anyone who is not fluent in Spanish. Most places I have gone in Mexico (all-inclusive, at least), at least work with you and try to understand when you speak broken Spanish or even English. However, that is not the case here. Even when you try to speak Spanish to the best of your ability the staff makes you feel judged and even gets quite rude with you. Never mind speaking English. This resort caters to Spanish speakers specifically. While we were there, we met maybe 3 other non-Spanish speaking couples. There is also nothing to do at the resort besides the pool. There are no bars, just the one main restaurant (where the food is not good, by the way), and the pool. Oh, and speaking of the pool, they allow people to save chairs starting as early as 6am. By the time the pool opens at 9 there is not a single chair available. The one time we got there early and saved chairs, by the time we came down, security had removed our belongings from them. We never saw them do this to anyone else, so that was frustrating. The pool is extremely loud with staff playing games with children over the speakers. Definitely not a good place to relax, but also not a good place to party. I truly recommend thinking twice about booking this resort. Skip Mazatlan as a whole and go somewhere else in Mexico, honestly.
Stayed 7 nights in Dec 2025

4/10 Poor

Dave

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The most non-inclusive all-inclusive we've been too. December 2025 Pros: Room was clean Quality of room service food was great House keeping staff was friendly Pools are heated Close to shopping Cons: Included drinks are super weak or bottom, bottom shelf Top shelf drinks (not included) are $7-$14 each Found mystery hair in the bed upon arrival No fitted sheets on mattress No frig in room so no cold drinks or leftovers You get your ice from a igloo cooler in the cafe downstairs Toilet wouldn't flush on day 2 "Hot water" in shower takes 2 minutes to reach luke warm Pool closes at 9pm (kicked us out at 8:53) Buffet food is not made fresh on-site All juices at buffet are from a bag Food selection super limited (2 day rotation) Out door seating was empty "You need a reservation" Wife wanted a veggie wrap from the cafe. "Extra" Wife wanted a piece of cheese in display case. "Extra" Room service? Not included. "That's extra" Band on the beach with snare drum, 2 trumpets, and tuba played for 5-6 hours per day on the beach. Hotel next for played booming bass until 1:30am Staff stated power washing pool deck at 6:30am T/W/Th All in all, we had a good time. It's Mexico after all. But do yourself a favorite a avoid this sad excuse for a resort hotel. Many locals recommended Centro Historico which we will be visiting next time.
Stayed 7 nights in Nov 2025

8/10 Good

JULIO

Liked: Cleanliness, amenities, property conditions & facilities
Good stay and very centric to everything. Rooms are roomy and clean. We enjoyed the pools and didn’t have any luck at the beach, due to high warning of jellyfish. Would definitely recommend
Stayed 5 nights in Jun 2025

10/10 Excellent

Jesús

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Dec 2025

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Dec 2025

8/10 Good

Reina

Clean room and amazing view
Stayed 4 nights in Nov 2025

8/10 Good

Alma

Liked: Cleanliness, property conditions & facilities
Staff
Stayed 2 nights in Dec 2025