Mavilla Packages (Flight + Hotel)

Staff was very professional and kind

Everything that was within their control was amazing! They were all very helpful with giving us information about possible things to do, where to eat and with issues that we had with the water situation that they are having in Puerto Rico. I would definitely stay there again in a different occasion.

Property was excellently located, super clean and quiet.

We had a truly wonderful stay at the Hyatt. The resort is stunning, with beautiful pools and beach access, as well as so many great amenities. The open air lobby and restaurants are lovely. The only down side is that the suite rooms are separated by doors with translucent glass, so it was hard for our younger kids to sleep when other family members were still up with the lights on, despite being in a different room. It was also disappointing that although they say there is use of kayaks, they had a different reason each day why they didn’t allow kayak rentals. We also really enjoyed the location, being so close to El Yunque.

The vallet guys were awesome and the front desk as well , my only issue is that we were in the 10th floor , right below the restaurant so we can here everything all day all night and the room was next to the elevator. Also they never changed my bed sheets not once other than that the hotel and location were beautiful.