"This is an impeccable property. The staff are all excellent, knowledgeable and very helpful. Access to snorkeling, bikes, and water. Activities is superb. And the property is very well-maintained."
"Beautiful hotel.We noticed a great deal of attention to detail.The animals were wonderful.Setting was peaceful.There was one issue.I asked the day before arrival if I could check in at 2 since we had an excursion starting at 4.Josh was at a graduation but we called him and he was able to give us the code.We dropped off our things and left.We returned at 11 pm and noticed the room had only 1 bed.We registered as a group of 3.There were only 2 towels.I didn't want to bother anyone so late so my son slept on the floor and we roughed it with the towels.Next morning we left early.I texted Josh and asked why the room was only set up for 2.I mentioned the bed and the towels.His reply was that there was a rollaway in the LR.I texted back that I was disappointed that the room was not ready for us.No reply.That evening we were sitting in the LR and Josh came in, introduced himself and wanted to know why I was disappointed.I repeated the missing items.He got very defensive and said it wasn't his fault and I shouldn't have booked that room.I told him the website said it slept 3.He kept repeating it wasn't his fault.He didn't know we were 3 people.He blamed the owners for not telling him.He blamed me for coming when he wasn't there. He was upset that I came in late that first night.He was concerned that I would give him a bad review.He walked away in a huff.Later I texted that an apology for the mixup would fix the situation.No reply.So the missing stars are because you couldn't say sorry"
If you're planning to come to the area to visit Mauna Kea, take some time to see the rest of the sights while you're in town. When you want to settle in and find a place to stay, take a look at some of the hotels and other accommodation options that Expedia offers in the area.
If I need to cancel the hotel reservation for my stay near Mauna Kea, will I receive a refund?
Yes! You'll find that most hotel bookings are refundable if you cancel before the accommodation's cancellation deadline, which often is within 24-48 hours of check in. If you booked a non-refundable reservation, it may still be possible to cancel it and receive a refund within 24 hours of your booking. Enter your dates, click on "Search", then filter by "fully refundable" to view the best options available near Mauna Kea.