Parfait : Riad magnifique et confortable/très propre/Personnel très sympathique et aux petits soins/ Soins du Spa très pro/ repas et petits déjeuners très bien/ très bon emplacement dans la Médina .
Nous reviendrons...
This place is amazing they made you like family and special from the moment we got off the plane and met our amazing driver i will come back one day and i highly recommend this place
เข้าพัก 3 คืน, กันยายน 2023
รีวิวที่ตรวจสอบแล้ว
10/10 ดีเลิศ
Emma Y
1 ต.ค. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Outstanding service a very nice place, fully recommend, you have to walk a little bit to get there but it is worth it
I really enjoyed my time at the riad. It was very clean, the people super friendly and just an 8 minute walk from the square. I highly recommend this place.
The property was beautiful, staff were very accommodating. They went above and beyond to look after us. Clean and comfortable. Riad is situated in a good location easy assessable to the Medina and to all attractions. The Manager Asma was extremely helpful along with her staff.
Fantastic stay and would stay again.
The staff was incredibly helpful. They assisted with rides, tours, and anything we needed. They even anticipated our needs. The riad is super clean, the hammam and massage services are excellent and the food is delicious! Thank you Asma, Abil & team. You made our stay so wonderful!
Super clean. Beautifully decorated with traditional Moroccan decor but with modern amenities. Our room size was abundant. The beds were comfortable. Our room was noisy bc the room we had had a lot of glass. Staff were very accommodating and hospitable. We had a driver waiting for us from the airport that was organized through the riad and they were fantastic. They waited for us a really long time for us to pass through security and customs. The included breakfasts were ok. Very basic continental breakfast. No eggs unless you order them and pay for it. The pool was nice for quick dip to cool off in (not heated) 2 nights is more than enough time to stay in the Medina. If you are looking for a Riad experience inside the Medina, I would recommend them.
When first contacting the property Asma arranged everything to ensure our proper arrival, she followed through from arrival, since the driver could only come through the road and there is little side walk she arranged for hotel staff to meet us. Adil was happily waiting for us, he was very kind throughout our stay and we were little sad we did not get a chance to say bye. Jalil was also amazing a very helpful, the whole staff gave us tips on how to have an enjoyable trip, safety tips since it was only me and my sister. We regretted having two bookings since would have loved to stay there for longer. It’s quiet and you really get to experience The true genuine of Moroccan culture, the staff goes above and beyond to ensure it. We will truly recommend anyone looking for a genuine and true family type of stay to book them. Place was impeccable clean, food delicious and fresh. The whole place decor is top notched. We pre booked a second stay with another location after this and Asma ensured we were shuttled properly with the second stay and someone could greet us since many Riads within the medina require walking, she arranged everything between driver and second Riad, even though she did not have to. In comparison with a 5 star Riad (Second booking) we cab truly say it’s not close to the service provided by this property, we felt they truly cared for us and we can see the difference with service. Do not think twice book this.
เข้าพัก 3 คืน, มิถุนายน 2024
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
ผู้เข้าพักจริง
2 มี.ค. 2019
ไม่ชื่นชอบ: พนักงานและบริการ
Je n'ai malheureusement pas pu aller dans ce riad car il était complet.
Annulation de ma réservation auprès de cette établissement deux heures avant mon départ de Lyon.
La directrice du Riad Shanima m'a prétexté un problème informatique.
Cette personne m'a trouvé un autre Riad à coté du sien le RIAD AGAPE avec des prestations moins biens et avec une personne qui s'occupe du riad qui ne loge pas sur place (obligatoire à Marrakech), l'absence de client (bizarre alors que tous les riads affichent complets pendant cette période des vacances), aucun document interne au riad pour informer la police marocaine ne nous a été demandés (également obligatoire au Maroc) notre chambre NE FERMAIT PAS A CLEF et ou le ménage n'a pas été fait
En bref, nous étions seule avec ma fille dans un riad avec six chambres, sans sécurité, sans client et sans personnel durant la journée et la nuit. JE NE VOUS RECOMMANDE PAS LE RIAD AGAPE
De ce fait, j'ai du trouver un autre Riad par moi même et le payer pour la nuit suivante car ni la directrice du Shanima ni expédia n'ont pu me trouver une solution de rechange!!! Je vous recommande le BLISS SPA les prestations sont meilleures que le Shanima spa et moins onéreuses à cette période de l'année (75 euros avec le déjeuner).
Du fait de mon insistance auprès de expédia la directrice m'a trouvé un autre riad, le Riad Excellence que je recommande la directrice est très professionnelle et charmante et le Riad tout à fait correct.
It is a lovely little oasis. The staff, especially Asma and Jaleel, is incredible. The pool and the rooftop patio are really nice. I would often go for a swim then have a drink on the rooftop patio every evening before dinner. The rooms are very nice and clean. Lovely breakfast and great coffee.
Nous avons passé un séjour exceptionnel dans ce Riad.
Le personnel a été aux petits soins pour nous.
C’était la première fois dans un Riad, expérience à renouveler.
Merci à toute l’équipe 😊
Thank you to Asme; for the amazing stay. Honestly everything was well executed all the way to a point when we had to leave. Honestly I miss the atmosphere. I miss the staff. I miss Jalil, he catered to all our needs. If you want a place that will make you not only feel safe but also help plan your trip in Marrakesh. This is the place to pick. I not only felt safe as two women traveling but; also felt like on a vacation.
-Yullz
Super friendly and helpful staff, very eager to make your stay special.
Nice, authentic and very clean premises.
We loved spending our time and look forward to come back.
Amazing experience at the Riad! The team all the difference in our trip. They were so kind and keen to help at all times! Asma took great care of us and the whole staff was extremely helpful. The breakfast is brilliant and they change a little bit everyday for you to enjoy all the Moroccan flavours. Thanks for everything and definitely coming back!
PS: We recommend getting the transfer from the airport, even more if you arriving after sunset. The narrow roads can be quite daunting for the first comers.
Amazing stay. Beautiful Riad in a great location - very near the main square and souks but very tranquil. Asma and her team an absolute delight and couldn’t do enough to ensure a pleasant stay. Arrived in the evening so had dinner in the Riad - traditional Moroccan food - reasonably priced and wine available if desired. Breakfast was fab and an excellent start to hectic days in the square and souks. Looking forward to returning in the future ........
Great location in Medina. Very good breakfast. Staff very friendly and helpful
เข้าพัก 2 คืน, มกราคม 2020
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
13 ม.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Personeel zeer vriendelijk. Netheid uitstekend. Aangeboden trips zeer goed. Ontbijt zeer basic. Wil je een eitje of kaas/hesp moet je bijbetalen. Het zwembad op de website is nog onder constructie.