My stay was supeeeerb and I cannot deny that this, by far, was the best hotel I've stayed in here in Manila. The service is good and very accomodating. The staff is very polite and kind, they are always willing to serve. The rooms are very clean and is a perfect place to stay if you want to relax. :)
Breather amidst all the negative things going around ... people are pleasant and cheerful. Comfortable Ambience , food is great and clean (worth the money and delivered right to my room :))
Disinfecting is done very frequently
A true sample of excellent hospitality! Would highly recommend this place to family and friends. An oasis in the middle of the city. The overall standard of the hotel and the exceptional service from the staff was great! I will certainly be staying here again.
This is just my first day, so far, I like it. Everyone are so helpful and very friendly, and very accomodating. I told my friends about this hotel already, I'm sure I will be coming back.
เข้าพัก 3 คืน, กรกฎาคม 2020
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
jim/gin
14 ก.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
reasonably descent and clean. helpful housekeeping crew.
เข้าพัก 6 คืน, กรกฎาคม 2020
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
Judith
9 ก.ค. 2020
ไม่ชื่นชอบ: พนักงานและบริการ
I booked this hotel for my sister in law as a place to stay while waiting for her COVID result for 4 days / 3 nights (7/6-7/9).She had to check in early as the testing was done early and was charged 1500 pesos and had to check out late since the results just came in and was charged 2500 pesos. This is double of what I paid online $20/ night which is ridiculous. The hotel should have taken into account the amount that was paid during booking and not charge her like a walk-in. Very poor customer service in this time of pandemic
เข้าพัก 3 คืน, กรกฎาคม 2020
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
ผู้เข้าพักจริง
28 มี.ค. 2020
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Aufgrund des lockdown und der Ausgangssperre konnte ich mich kaum in der Stadt bewegen.
Ich bin dann auch bereits am 20. März abgereist mit einem Flieger der Bundesregierung, gehört zum Rückholprogramm für Touristen von der Bundesregierung.
Besteht die Möglichkeit Geld zurückzu bekommen? Ich habe aufgrund Covid-19 nur 7 Nächte im Hotel verbracht und nicht 13 wie bereits bezahlt.
mfg Harald Otto
เข้าพัก 13 คืน, มีนาคม 2020
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Michael
5 ก.พ. 2020
ชื่นชอบ: พนักงานและบริการ
1 day stay
There was blood stain inside the pillow case and the bed sheet was dirty. The staff was friendly and service was good.
It was accessible for public transport. What I don't like was, you can hear noise "guests shouting" from outside of our room.My son did not enjoy with the fishes and get sad because the next day, it died due to heavy chlorinated water.
เข้าพัก 2 คืน, มกราคม 2020
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
10 ม.ค. 2020
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
Not worth it
The room and pool was ok, but the restaurant was terrible, both breakfast”buffe” and A la carte, undercooked food, missing like half of the ingredients in one dish, brown fruit and a staff of young guys who didn’t seem to think this was anything wrong..
Bathroom fixtures broken, and unsafe stairs and railing
เข้าพัก 2 คืน, ธันวาคม 2019
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
ผู้เข้าพักจริง
22 ธ.ค. 2019
ชื่นชอบ: ความสะดวกสบายของห้องพัก
The waiter spilled coffee on me because he was too lazy to switch places to put the food down on the proper area of the table. The hallway is wet from the swimmers from the ground floor. Some of the equipment is faulty. The aircon was hard to figure out.
The food was amazing though.
It may not be due to the hotel, but it seemed to have a party with a large number of people in the rooms next to each other until morning, so I could not sleep at all due to too much noise. I stayed at a local hotel many times, but it was the worst stay. In addition, connection of wi-fi is bad and seems to be not hotel used for business.
The things I didn't like about the hotel were the mosquitoes, but it was understandable because it was a garden hotel, and the limited butter lmao.
Staff were great. Very cheerful and helpful. Even got us a ride to MOA and to the airport without booking a Grab. Will definitely stay here again.
Expectations versus reality on the said on this property. We are not satisfied on this hotel. Poor services. Its so shameful that on their advertising its not real. No hot shower nothing at all in room, although in advertisements a lot of compliments that’s indicated. Once we checked inn its really boring room. All stuff running away when it comes to complaining . Wasteing time staying here. They dont even answer phone calls . Very un etiquettes stuff.
We're in family group and got a dorm room for 10 person. It's really small for us and we don't have private bathroom. Parking is so tight. The food 's great. And so relaxing to have a pool there too. The staff are very helpful.
I only like the restaurant ambiance but our room was terrible especially the bathroom really small and smell so bad
เข้าพัก 2 คืน, สิงหาคม 2019
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Rose
12 ก.ค. 2019
ชื่นชอบ: พนักงานและบริการ
We have to down grade and change our room because the guests next to our booked room are noisy, shouting, drinking, smoking and the room is packed with a lots of people.
The staffs are nice and helpful with our room transfer.
We didn’t even see the inside of this “hotel” The problem started with no available parking. There is no available loading and unloading parking area for this hotel. It was pouring rain. We booked this hotel because of its proximity to the airport. Our flight to Los Angeles is at 6 am and plans to check out at 3 am. We arrived at 10 pm drove for an hour looking for at least a street parking to unload our luggages. I called Expedia to report the problem and get refund. We were told to email Zens customer service. The response we receive from them was they are aware of the problem but they can’t refund . Instead they gave us 20% off to be used in the next 3 months . We live in The US and no way will be back in 3 months . Even if this is free , no way! We picked this hotel because we planned to stay for only 4 hours but ended up paying for more for a hotel with a parking . So lesson learned . If you have a car , do not go to this place . And also consider all the negative comments by other travelers .
This is the WORST hotel I have ever stayed at! I DO NOT recommend this place to anyone!
My booking apparently did not exist despite me having a printed copy of my confirmed booking, and so we waited at reception for 30 minutes in the heat, after a tiring journey, until they 'found' the booking. It was so odd. I was told I had to email the proof of my booking to whatever company it was that they gave me an email for.
Then, after all that, the room was not clean: cabinets were dirty, the toilet stank, we found dirty wet wipes on one of the 'clean' towels given to us, the air conditioning unit did not work so we all baked in the room and, one of the taps did not work. On check out, I told the receptionist about the problems and they did not care and they just left the desk after I gave the key in.