Bar (on property)

Reviews of Holiday Inn Manchester - City Centre, an IHG Hotel

4 out of 5
Holiday Inn Manchester - City Centre, an IHG Hotel
25 Aytoun Street, Manchester, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 829 out of 1173 reviews" "
Rating 8 - Good. 266 out of 1173 reviews" "
Rating 6 - Okay. 41 out of 1173 reviews" "
Rating 4 - Poor. 16 out of 1173 reviews" "
Rating 2 - Terrible. 21 out of 1173 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eberenna, Lutherville Timonium

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Can’t wait to get back to Manchester. Will definitely stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Reka

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was brilliant. Continental-, full English breakfast, fruits, pancake, cereals, gluten/ dairy free, everything was very tasty. Well done!
Stayed 1 night in Apr 2024

10/10 Excellent

Hernan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for touring the city.
Stayed 1 night in Apr 2024

6/10 Okay

Kelly

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

mark

Stayed 1 night in Apr 2024

10/10 Excellent

Bassel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic in every way. Everything was on point, worth the cost and we can’t wait to receive ❤️
Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
All great, apart from the 30 minute queue for breakfast. Unfortunately I was running late & couldn’t wait
Stayed 1 night in Apr 2024

10/10 Excellent

Rajeev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service provided.
Stayed 4 nights in Apr 2024

8/10 Good

Daphne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Problem checking in. However Miki & Morgan on the check in desk were brilliant in helping to resolve the issue. Credit to them both.
Stayed 2 nights in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to train station. Clean with great restaurant & bar.
Stayed 1 night in Mar 2024

6/10 Okay

Nafis

Disliked: Staff & service, property conditions & facilities
It’s just OK .
Stayed 2 nights in Mar 2024

8/10 Good

Mark

Travelled with partner
Central to Piccadilly, area a bit run down. Understaffed at breakfast time
Stayed 2 nights in Mar 2024

6/10 Okay

Christine

Stayed 1 night in Mar 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

alyce

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marianne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location close to the Manchester train station. The family suite we booked was perfect for our needs. Breakfast was terrific. We only wished we were able to stay longer!
Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Room clean. Excellent night sleep and breakfast was also excellent.
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. Great location and would stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Nicola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing and comfortable. Accessible for train station, trams, buses and shopping and so many choices for dining!
Stayed 1 night in Mar 2024

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, very clean and comfortable. Food was good as we didn’t want to leave the hotel. Delicious breakfast and very handy to Picadilly station. A really enjoyable stay.
Stayed 1 night in Mar 2024

8/10 Good

Pete

Stayed 1 night in Mar 2024

6/10 Okay

Tometta

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Was okay. Mediocre .
Stayed 2 nights in Mar 2024
Response from Morgan- Reception Supervisor on 14 Mar 2024
Dear Tometta,Thank you for sharing your feedback with us. We're sorry to hear that your experience was only okay and considered mediocre. Your satisfaction is important to us, and we apologize if we fell short of your expectations in any way. We're committed to continuously improving, and we value your input. If there are specific areas where you feel we could have done better, please don't hesitate to let us know so that we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm Regards,

10/10 Excellent

Royce

Liked: Cleanliness, staff & service, property conditions & facilities
Holiday inn was very nice the area outside by the water way on the outside area could be cleaned up a bit, but other than that we enjoy staying at Holiday Inns in Europe.
Stayed 6 nights in Mar 2024
Response from Morgan- Reception Supervisor on 13 Mar 2024
Dear Royce,Thank you for your feedback! We're delighted to hear that you enjoyed your stay at Holiday Inn. We appreciate your suggestion regarding the cleanliness of the outside area by the waterway, and we'll make sure to address this concern to enhance the overall experience for our guests. We're glad to know that you generally enjoy staying at Holiday Inns in Europe, and we look forward to welcoming you back for another pleasant stay in the future! If there's anything else we can do to improve your experience, please don't hesitate to let us know.Warm Regards,

10/10 Excellent

Antoine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Location and easy access to everything that is great about Manchester!
Stayed 5 nights in Mar 2024
Response from Morgan- Reception Supervisor on 13 Mar 2024
Dear Antoine,Thank you for your positive feedback! We're thrilled to hear that you found our location fantastic and that it provided easy access to everything Manchester has to offer. Providing convenience and accessibility for our guests is a top priority, and we're delighted that you enjoyed your stay with us. We look forward to welcoming you back for another fantastic experience in the future! If there's anything else we can do to make your next visit even better, please let us know.Warm Regards,

10/10 Excellent

Shuo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Feb 2024
Response from Morgan- Reception Supervisor on 13 Mar 2024
Dear Shuo,Thank you for your feedback! We're delighted to hear that you found our location very good. Providing convenience for our guests is a top priority, and we're glad that our location met your expectations. We hope you had a wonderful stay with us, and we look forward to welcoming you back for another great experience in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm Regards,

10/10 Excellent

Dawn Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel Room immaculate & Tidy. Bar Vibrant & really good Buzz around. Breakfast next day Amazing. . Have stayed twice before & will be Re Booking.
Stayed 1 night in Mar 2024
Response from Morgan- Reception Supervisor on 13 Mar 2024
Dear Dawn Louise,Thank you so much for your glowing review! We're thrilled to hear that you found our hotel excellent, with immaculate and tidy rooms. It's wonderful to know that you enjoyed the vibrant atmosphere and good buzz around our bar, as well as the amazing breakfast the next day. We truly appreciate your loyalty as a returning guest, and we're delighted to hear that you'll be rebooking with us again. We look forward to welcoming you back for another fantastic stay! If there's anything specific you'd like for your next visit, please feel free to let us know.Warm Regards,

10/10 Excellent

Nesar

Stayed 1 night in Mar 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room. Clean. Friendly staff. Thank you
Stayed 1 night in Mar 2024
Response from Morgan- Reception Supervisor on 10 Mar 2024
Dear Tanya,Thank you for your lovely feedback! We're thrilled to hear that you found our room beautiful and clean. Providing a comfortable and welcoming environment for our guests is our priority, and we're delighted that our staff contributed to your positive experience with their friendliness. Your appreciation means a lot to us, and we're grateful for your kind words. If there's anything else we can do to enhance your stay or if you have any further feedback, please don't hesitate to reach out. We look forward to welcoming you back for another wonderful stay in the future!Warm Regards,

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

MARCUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the station, lovely hotel in good condition, nice room, good housekeeping daily, reception and bar team great too. Honestly, nothing bad to say. Bars and clubs and restaurants local, 15 mins walk to main shopping centres, but location to main train station makes it super convenient. Bathrooms, showers, everything very well stocked and replenished. I’ll stay here every time I’m in Manchester, if the price is good.
Stayed 3 nights in Feb 2024
Response from Morgan- Reception Supervisor on 9 Mar 2024
Dear Marcus,Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us. It's wonderful to know that you found our location convenient, our hotel lovely, and our rooms comfortable.We're glad you enjoyed the service provided by our reception and bar teams, and we'll be sure to pass along your kind words to them. It's also great to hear that you found our amenities well-stocked and replenished to your satisfaction.We truly appreciate your loyalty and look forward to welcoming you back on your future visits to Manchester. If you have any preferences or requests for your next stay, please don't hesitate to let us know. We'll do our best to make your next stay even more enjoyable.Warm regards,

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, clean and new . Good breakfast
Stayed 2 nights in Mar 2024
Response from Morgan- Reception Supervisor on 4 Mar 2024
Dear Roland,Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your stay at our property and found it to be clean and new. It's wonderful to know that you also enjoyed our breakfast offerings.Your satisfaction is our top priority, and we're delighted that we could meet your expectations during your time with us. We hope to have the pleasure of welcoming you back again in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We're here to ensure you have a memorable stay each time you visit.Warm Regards,

8/10 Good

Gemma

Travelled with partner
Liked: Amenities
Nice hotel, lovely staff, good service
Stayed 2 nights in Mar 2024
Response from Morgan- Reception Supervisor on 3 Mar 2024
Dear Gemma,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. Our team takes pride in providing excellent service, and it's great to know that you found our staff lovely and our service good. We hope to have the pleasure of welcoming you back to our hotel soon!Warms Regards,

8/10 Good

Saiqa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Spot on as always
Stayed 1 night in Feb 2024
Response from Morgan- Reception Supervisor on 28 Feb 2024
Dear David,Thank you for your kind words! We're delighted to hear that you had a great experience. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm Regards,

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff clean central location
Stayed 1 night in Feb 2024
Response from Morgan-Reception Supervisor on 27 Feb 2024
Dear Lisa,Thank you for your kind words! We're thrilled to hear that you found our staff lovely and our location central. Ensuring a clean and welcoming environment is essential to us, and we're glad you appreciated it. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm Regards,

10/10 Excellent

Nico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Morgan- Reception Supervisor on 25 Feb 2024
Dear Nico,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had an excellent stay at our hotel. Providing exceptional service and ensuring our guests have a wonderful experience is our top priority.Your kind words mean a lot to us and serve as motivation for our team to continue delivering outstanding hospitality. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon.Warm regards,

10/10 Excellent

Mikhail

Stayed 2 nights in Feb 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back, one of the best in the city.
Stayed 2 nights in Feb 2024
Response from Morgan on 21 Feb 2024
Dear David,Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with us and that you consider us one of the best in the city. It's truly rewarding to know that we've made a lasting impression.We can't wait to welcome you back on your next visit. Please don't hesitate to reach out if there's anything we can assist you with in the meantime.Warm regards,MorganReception Supervisor

10/10 Excellent

Lynne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend to everyone
Stayed 1 night in Feb 2024
Response from Morgan- Reception Supervisor on 25 Feb 2024
Dear Lynne,Thank you for your glowing recommendation! It means the world to us to hear that you had such a positive experience at our hotel. We strive to provide exceptional service to each and every guest, and we're thrilled to know that we exceeded your expectations.Your recommendation is the highest compliment we could receive, and we are truly grateful for your support. We look forward to welcoming you back and providing you with another memorable stay.Warm regards,

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Shiukei Jason

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Grace - Reception Manager on 17 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel really friendly staff, great all round would stay here again. Reception excellent too
Stayed 1 night in Feb 2024
Response from Grace - Reception Manager on 17 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Feb 2024
Response from Grace - Reception Manager on 17 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

euan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, room was fab and the breakfast was very good. Better than the Hilton for thr price
Stayed 1 night in Feb 2024
Response from Grace - Reception Manager on 17 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Tom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really well prepared room with a lovely bed
Stayed 1 night in Feb 2024
Response from Grace - Reception Manager on 17 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Nada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and nice rooms!
Stayed 2 nights in Feb 2024
Response from Grace - Reception Manager on 17 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Julieann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and reasonably priced one night stay the night before an early morning trip to London - ideal location. Nice bar, comfy beds and spotlessly clean - would definitely come back again - thank you
Stayed 1 night in Feb 2024
Response from Grace - Reception Manager on 17 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,