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"Very bad "

"Ideally located, clean spacious rooms"

"Good "

"The work or staff is very poor. Even the room was not cleaned while I was staying. Please change this."

"Clean room"

"Very friendly staff "

"In my personal view the only good thing about this hotel is the location, this hotel is clearly dated and has not been fully upgraded over time. check-in could have been better, as I have now found out the hotel has charged me twice and currently having to dispute to get a refund. the hotel washrooms are not well maintained and during my stay the main ones in the lobby were out of action. it is a challenge to get in and out the hotel to Al Haram due to the numbers of people in the shopping centre also using the hotel. in my view the quality of the hotel, the service and stay was a 3 star experience to me, I did not feel anything special or staff going above and beyond to provided satisfaction to its guests."

"Good"

"amenities"