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"Noisy room"

"Clean room, attentive staff, great location and we loved the roof bar (although would have been nice to apply the 20% discount to alcoholic drinks!)."

"The staff so nice and welcoming"

"Very clean with friendly staff. The rooms are spacious and the bed is comfortable. The shuttle from the airport is a bonus and works quite well."

"Very Clean Hotel and delicious food!!"

"Wonderful hotel, beautiful room, unique character, great location in the middle of lots of shops and restaurants and easy walk to the Gran Via."

"Overall, my stay at the property was great. First the good things, the location is good close to most of the major attractions. The rooms are very nice. The breakfast buffet is amazing and the food in the restaurant is as good as any of the restaurants in the city, there was only two things that weren’t great the housekeeping staff didn’t really clean the room too well daily they would forget to refill the coffee and change out the coffee cups, and would even leave used room service plates in the room. also one other thing I was on the sixth floor and there was some loud noise above my room all night long. I don’t know what it was. It did not prevent me from sleeping much, but perhaps that should be looked at. "

"We had a good stay at this hotel. Our room was clean, everything was walking distance including transportation. Bathroom utilities weren’t provided but that’s fine. "

"I stayed at the hotel in early May and paid top dollars compared to other hotels nearby. However during my stay we had power outages two times and there was so much suffocation in the room. This made the visit extremely unpleasant as it triggered my asthma. I would encourage everyone to not stay here and find alternative options as there is no point in paying top price for such disappointing service."