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H10 Puerta de Alcalá 4* Sup

4.0 star property
Urban retreat near El Retiro Park offers seasonal poolside relaxation and international dining, with a daily manager's reception to enhance the stay

Choose dates to view prices

H10 Puerta de Alcalá offers a tranquil escape in Madrid with a seasonal pool and a striking plant wall. Enjoy free WiFi, relax on the sun-filled terrace, and savor international dishes at Alcala Restaurant. Guests praise the attentive staff for their warm hospitality.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
The current price is ฿8,501
฿9,351 total
includes taxes & fees
31 May - 1 Jun

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About this property

H10 Puerta de Alcalá 4* Sup

  • Upscale hotel near Gran Via
  • El Retiro Park and National Prado Museum are located near H10 Puerta de Alcalá 4* Sup, which provides a poolside bar, a free daily manager's reception and a terrace. The on-site international cuisine restaurant, Alcala Restaurant, serves breakfast. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • Other perks include:
    • A seasonal outdoor pool
    • Buffet breakfast (surcharge), an electric car charging station and smoke-free property
    • A living plant wall, multilingual staff and coffee/tea in reception
    • Concierge services, luggage storage and free newspapers
    • Guest reviews give top marks for the helpful staff and location
  • Room features
  • All 138 individually furnished rooms feature thoughtful touches such as pillow menus and bathrobes, as well as amenities such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Reusable coffee/tea filters, recycling and LED light bulbs
    • Bathrooms with rainfall showers or deep-soaking baths plus free toiletries and hairdryers
    • 42-inch flat-screen TVs with cable channels
    • Wardrobes/cupboards, eco-friendly cleaning products and daily housekeeping

Awards and affiliations

  • Eco-certified property
  • This property participates in Biosphere – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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The price is ฿8,696
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The property’s pool will be closed occasionally due to private events on the terrace.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 October to 16 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 11 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses some solar energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 10:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does H10 Puerta de Alcalá 4* Sup have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM to 7:00 PM. The swimming pool is closed seasonally each year from October 15 until May 16.

How much does it cost to stay at H10 Puerta de Alcalá 4* Sup?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at H10 Puerta de Alcalá 4* Sup on 31 May 2026 start from ฿8,501, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is H10 Puerta de Alcalá 4* Sup pet-friendly?

No, pets are not allowed at this property.

How much is parking at H10 Puerta de Alcalá 4* Sup?

Limited spots are available.

What time is check-in at H10 Puerta de Alcalá 4* Sup?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at H10 Puerta de Alcalá 4* Sup?

Checkout is at noon.

Where is H10 Puerta de Alcalá 4* Sup located?

Located in Salamanca, this hotel is within a 10-minute walk of Paseo de la Castellana and Puerta de Alcalá. Gran Via and El Retiro Park are also within 1 mile (2 km). Principe de Vergara Station is only a 2-minute walk and Retiro Station is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 736 out of 1000 reviews
Rating 8 - Good. 186 out of 1000 reviews
Rating 6 - Okay. 47 out of 1000 reviews
Rating 4 - Poor. 15 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Catia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location and an amazing roof top bar
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, so easy to walk to many places. Would definitely love to come back.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, close to everything. The staff is always helpful, the rooms are well appointed, the rooftop is super cool and the food is good
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great part of Madrid, close to the Retiro, lots of restaurants and shops
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities
Room was lovely, location is great.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Brenda Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Will book again. Patio and staff awesome!!!!
Hubby in Madrid at H10 having fun!!!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location, friendly and helpful staff
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Andres

Liked: Cleanliness, property conditions & facilities
Clean room, the bar is excellent and the staff amazing!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Lorna

Liked: Cleanliness, property conditions & facilities
Excellent location near Salamanca. The room was comfortable and well appointed.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Staff increadibly nice and accommodating, Room very nice good size. The roof top was under renovation :(. Great location!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

ROCHELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at this hotel during our visit to Madrid. Oscar and Francisco were exceptional and went above and beyond to make our experience memorable. The moment we checked in up to our departure they were always such a pleasure to speak with very friendly, attentive, and genuinely welcoming. It made all the difference and they even sang me happy birthday. ❤️ We would absolutely return.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities
Staff were delightful, courteous and friendly, rooms were spotless
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Ignacio

Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and effective, the hotel was beautiful, the room was perfect and the common areas were nice too.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

karissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Very clean and staff were helpful and friendly.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Cesar

Liked: Cleanliness, property conditions & facilities
Great room, great location, nice-enough staff (not great, a little hurried and not as welcoming as could be). Unfortunately no gym … big miss
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay...and staff is super friendly.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madrid Business Trip

Great hotel I a great location
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time at Madrid, the hotel location was great and superb.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff and a great rooftop.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, lots of restaurants and activities Metro Station two blocks away
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great as always, rooftop priceless
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Staff were nice rooms were clean and well maintained, espresso is provided in the room. Wish the room was bigger for a 3 person reservation. This area is quiet because it's 20 mins from plaza mayor, ideal if you want to stay in a less busy area but quite inconvenient if you want to be in the center most of the time.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and location
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities
lovely hotel in a great location!
Stayed 2 nights in Jan 2025