Mad River Packages (Flight + Hotel)

Hotel is dated, pillows were not soft enough. Shower not fully functional.

All was good. Staff are very friendly and helpful. Very clean. The property neat union square in the middle of downtown. I liked the early pre-check and quick room preparation. Thanks guys!

The staff was not friendly or helpful upon check in. The photos are nothing like the hotel. The jr suite was a room with a very small side room, no extra desk and sectional. The outlets in the rooms didn’t work. I booked this for a work trip so the extra space to work and outlets were important. The only thing that saved this review for me was the bed was decent. Additionally the windows looked into the center of the building which was trashy and the halls - and eventually my room - smelled like pot. The hotel was old and run down and nothing like I expected when I booked.

Only issue I had was being on the second floor located in front of the laundry truck. The laundry truck is loaded past 11pm and they are loud when they load it. Also there is a dryer below our room that you can hear when they spin it up in the morning.

Good location and nice design concept. Rooms are large, nicely furnished and clean. Price for my stay was very good, but it came with some compromises that I wouldn’t make again. My room had an hvac so loud it was like having a generator hidden in the walls all night. And complimentary breakfast is actually a $22 gift certificate to purchase something from the makeshift cafe set up at the lobby bar. Food comes in plastic packaging and is warmed up in a microwave convection oven. My breakfast croissant was cold in the middle and the espresso machine was busted so I had the “lobby coffee” which was truly terrible in a city that does coffee well. Hotel prices plus tax and service charges means a muffin and croissant cost more than the value of the complimentary breakfast. I gave up after one day and ate out. I travel for work and I’d pay for a decent breakfast. Why do this?