2/10 แย่มาก
Elnaz
เดินทางกับคู่รัก
8 ส.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Absolutely Appalling Stay – Avoid at All Costs
We booked Macdonald Plas Talgarth Holiday Resort expecting a relaxing break, but what we got was a nightmare. Our first room was filthy – covered in dust and cobwebs, with spiders in every corner of the bedrooms and moths everywhere. To make matters worse, I even found someone else’s fake eyelashes in the bed, which says a lot about the so-called “cleaning standards.”
We complained immediately and were moved to another room, which was only slightly better. Throughout all of this, the manager, Mark, never once came to meet us, apologise, or offer any form of discount for the huge inconvenience of moving rooms and losing two nights of our holiday – especially disgraceful given that I am heavily pregnant.
Since returning home, we have tried calling Mark for five days straight, leaving messages, but have received no reply. This level of customer service is completely unacceptable.
If you value cleanliness, basic hospitality, and any level of care from management, do yourself a favour and avoid this place entirely.
Elnaz
เข้าพัก 2 คืน, กรกฎาคม 2025
