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Montigo Resorts, Somerset

4.0 star property
Hotel in Shepton Mallet with full-service spa and health club

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Photo gallery for Montigo Resorts, Somerset

Breakfast, lunch and dinner served
Junior Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Front of property
Deluxe Double Room | Living area | Smart TV, DVD player
Montigo Resorts in Somerset's historical district offers a peaceful retreat. Enjoy body scrubs, massages at Charlton House Spa, relax in the steam room or sauna, and start your day with continental breakfast. Free WiFi is provided, and guests praise the attentive staff.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • 24/7 front desk
  • Room service

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Classic Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Classic Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Standard Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Superior Double Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Family Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Suite

Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Map
near Glastonbury, Shepton Mallet, England, BA4 4PR

What's nearby

  • Kilver Court - 14 min walk - 1.2 km
  • Royal Bath and West Showground - 6 min drive - 5.4 km
  • Wells Cathedral - 13 min drive - 11.5 km
  • Glastonbury Tor - 18 min drive - 17.3 km
  • Longleat Safari and Adventure Park - 24 min drive - 28.8 km

Getting around

  • Castle Cary Station - 10 min drive
  • Bristol International Airport (BRS) - 41 min drive

Restaurants

  • ‪Costa Coffee - ‬3 min drive
  • ‪Whitstone's - ‬10 min walk
  • ‪The Cheeky Bean - ‬3 min drive
  • ‪Highwayman Inn - ‬2 min drive
  • ‪The Thatched Cottage Inn - ‬4 min walk

About this property

Montigo Resorts, Somerset

Upscale hotel in the historical district
Consider a stay at Montigo Resorts, Somerset and take advantage of a terrace, a garden and a bar. Indulge in a facial, a body wrap and a body scrub at Charlton House Spa, the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. Yoga classes and fitness classes are offered at the health club; Montigo Resorts, Somerset also has a business centre, a steam room and a sauna. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities such as a hot tub.
Other perks at this hotel include:
  • Free self-parking
  • Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and a front desk safe
  • Laundry services, massage treatment rooms and 1 meeting room
  • Guest reviews say great things about the helpful staff
Room features
All rooms are individually furnished, and have comforts such as 24-hour room service and bathrobes, as well as perks such as free WiFi and safes.
Other amenities include:
  • Bathrooms with baths or showers and free toiletries
  • Smart TVs with DVD players
  • Fridges, coffee/tea makers and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) during limited hours on request
  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 16 per person
  • A bar/lounge
  • A restaurant
  • Private picnics

Things to do

  • Bicycle storage
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 3 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls and pet-grooming services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: from approximately GBP 16 per person
  • Pet fee: GBP 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per day
  • Spa fee: GBP 20
  • Facilities fee: GBP 20.00 per person, per night and includes use of: sauna; hot tub; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the health club, fitness facility or hot tub
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Charlton House Hotel
Charlton House Spa Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Shepton Mallet
Charlton Spa Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Charlton Hotel Shepton Mallet
Charlton House Spa
Montigo Resorts Somerset
Charlton House Spa Hotel
Montigo Resorts, Somerset Hotel
Montigo Resorts, Somerset Shepton Mallet
Montigo Resorts, Somerset Hotel Shepton Mallet

Frequently asked questions

Is Montigo Resorts, Somerset pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Montigo Resorts, Somerset?

Self-parking is free at this property.

What time is check-in at Montigo Resorts, Somerset?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Montigo Resorts, Somerset?

Checkout is at 11 AM.

Does Montigo Resorts, Somerset provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Montigo Resorts, Somerset located?

Situated in the historical district, this spa hotel is 0.7 mi (1.2 km) from Kilver Court and 2.5 mi (4.1 km) from Royal Bath and West Showground. Glastonbury Festival Site and Wells Cathedral are also within 6 miles (10 km).

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Reviews

Montigo Resorts, Somerset Reviews

8.4

Very good

8.8

Cleanliness

8.6

Location

8.6

Staff & service

7.2

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 165 out of 322 reviews
Rating 8 - Good. 87 out of 322 reviews
Rating 6 - Okay. 36 out of 322 reviews
Rating 4 - Poor. 24 out of 322 reviews
Rating 2 - Terrible. 10 out of 322 reviews

Reviews

6/10 Okay

Jade

Disliked: Staff & service, property conditions & facilities
The services was inconsistent and worst of all intermittent hot water or none at all, which is pretty basic!
Stayed 2 nights in Oct 2025

10/10 Excellent

sharon

Super stay lovely room and so quiet
Stayed 3 nights in May 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities
A nice clean hotel with very pleasant staff and good food
Stayed 2 nights in Mar 2025

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Fantatastic bed and bathroom...
Stayed 1 night in Apr 2025

10/10 Excellent

Lenroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible property.

Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host.
Stayed 1 night in Apr 2025

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌
Stayed 1 night in Dec 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service great place to be x

Awesome we loved it
Stayed 1 night in Mar 2024

8/10 Good

Hannah

Liked: Staff & service, property conditions & facilities
Very warm welcome and helpful staff.
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
While the staff could not have tried harder, the hotel was nothing like the pictures - really shabby, old, dirty chipped paint and worn mismatched carpets. The staff tried hard to make it welcoming but it really was not what we were expecting.
Stayed 1 night in Feb 2025

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging. Mould on the ceilings. Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell. Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product. We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in. Bathroom: No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period. Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic. Shower heads tarnished and worn. Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean. Tap and tile it was attached to coming loose off the bath. Loo roll holder hanging off walls, deteriorated chrome. Windowframes dirty. looked like they needed a paint/good clean. Grout missing around sink mirror. Towel rail didn’t work. The room: Bedside light didn’t work on one side. Cold. We were cold. Only small heater, not enough. Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad. Staff apologetic but Manager refused a refund, despite all of this documented. Bed was comfy. Room was quiet. Breakfast mediocre. A copy of Wallpaper mag in the room felt like a joke at our expense.
Ceiling mould
A wipe in corners of the bath
Toilet windows. Toilet area was so cold. Tiles but no heating at all
Could have been a simple maintenance job but they didn’t bother.
Stayed 2 nights in Sep 2025

10/10 Excellent

Shaline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and the beds very comfy. We loved having an outside terrace to relax in during the day.
Stayed 2 nights in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble
Stayed 2 nights in Nov 2023

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mid week stop

Great visit , restaurant menu needs frequent change.
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

The room needed updating. The hot water was on pressure pump so it made loud noise when you turned the hot tap on.
Stayed 1 night in Jul 2024

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charlton House

Very nice old building with some history attached and still featuring some original architectural fittings - has a nice spa but rather small swimming pool , Good gym facilities all provided by Bannatyne. Breakfast was good , Set in its own grounds with lots of open spaces -but very conventient location on Frome road just outside Shepton Mallet ,
Stayed 2 nights in Aug 2022

4/10 Poor

Caitlin

Liked: Cleanliness
Disliked: Staff & service
There is an extra charge for everything, service was poor and didn’t feel like a guest.
Stayed 1 night in May 2024

6/10 Okay

Stephen

Liked: Cleanliness
Disliked: Staff & service, amenities
Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.
Stayed 2 nights in Feb 2023

4/10 Poor

Andy

Disliked: Staff & service
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
Stayed 1 night in Aug 2023

6/10 Okay

Jon

Liked: Cleanliness
The room had no heating in there And the room was very dated
Stayed 1 night in Oct 2023

2/10 Terrible

Toni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.
Stayed 1 night in May 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

Rooms around the spa will be noisy.

When booking with tesco clubcard you can't use the spa unless you pay extra on arrival. We were in room 20 and the music from the spa was on from 8am to 9pm and could clearly be heard in our room. We asked if it could be turned on at 9 when the spa opened but it still came on at 8. The outside spa area was right outside our room so you can hear everything they were all saying over the noise of the hot tub. The food was really good and the hotel was clean.
Stayed 2 nights in May 2023

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.
Stayed 1 night in Dec 2023

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We end up not staying in this hotel. there was toe nail in bed, curtains not working and really too short for the window and the room was so small you couldn't walk around the bed. Try to get refund so we called the hotel number of times but we never get call back. Absolutely terrible and really disappointing.
Stayed 1 night in Oct 2023

2/10 Terrible

Adam

Disliked: Staff & service, property conditions & facilities, room comfort

Catfished

Arrived and said the room wasn’t paid for, neither was the breakfast (breakfast was advertised as free) - booked a standard double and received a completely different room, it was tiny.. the key literally said it was a tiny room. I’m not even 6ft and couldn’t even fit in the shower. Upon arrival I was pressured to book a restaurant slot otherwise I wouldn’t eat, sitting in the bar I could hear every groan and gripe from the team when someone ordered. If you want milk you have to go to reception (would be easy if you didn’t have to go downstairs, outside around the building and back inside again just to get to reception) Long story short, the images show a good room. The room I got was the small room from your nans house.. back in 1970. Completely different!
Stayed 1 night in Mar 2024

8/10 Good

Kieran

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
Stayed 2 nights in Mar 2024