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Nice comfortable stay. Clean modern room with balcony. Good bathroom. Excellent breakfast
Peter
Stayed 2 nights in May 2024
6/10 Okay
Alan
9 May 2024
Liked: Staff & service
Alan
Stayed 1 night in May 2024
6/10 Okay
Laura
Travelled with family
26 Apr 2024
Liked: Staff & service
Room and furnishing were quite dated and showing their wear, carpeted flooring. Great service - allowed for early check in, umbrellas for loan with a refundable deposit. Easily walkable to bus stop, train station and nearby attractions in the small city.
Good location. Hotel staff very helpful. Decent breakfast.
s michael
Stayed 2 nights in Dec 2023
6/10 Okay
Steph
Travelled with partner
28 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Very small extremely basic room, was expecting better from an Ibis Styles but was a 2* accommodation for sure. Fine if your out all day though a cheap basic hotel
Response from Erton Roci – Assistant General Manager on 5 Nov 2023
Dear Guest,Thank you for your perfect rating on Hotels.com. We're thrilled to hear about your exceptional experience with us.Your positive feedback means a lot, and we're delighted that you enjoyed your stay. If you ever have more comments or if there's anything we can do to make your next visit even better, please let us know.We can't wait to welcome you back in the future.Best regards,
Location is fine, room looks bigger in pictures than what really is. But bathroom size nice! spacious with big windows.
Laura
Stayed 2 nights in Oct 2023
Response from Erton Roci – Assistant General Manager on 5 Nov 2023
Dear Laura,Thank you for taking the time to provide feedback.We're pleased to hear that you found our location satisfactory and that you liked the spaciousness of the bathroom with large windows.We appreciate your comments about the room size, and we'll certainly consider your feedback for future improvements. If you have any more suggestions or specific areas where we can enhance your experience, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future.Best regards,
This was a lovely, affordable hotel with a neighborhood feel in an incredibly convenient location in Lucern. Within a day we felt at home in the area and even had a favorite restaurant and coffee shop. Friendly, multi-lingual, knowledgable staff. Would definitely return!
Laura
Stayed 3 nights in Sep 2023
Response from Erton Roci – Assistant General Manager on 14 Oct 2023
Dear Laura,Thank you for your wonderful feedback. We're delighted you found our hotel lovely, affordable, and conveniently located. It's great to hear you felt at home and discovered local favorites. We appreciate your kind words about our staff. We can't wait to welcome you back in the future.Best regards,Erton RociAssistant General Manager
Friendly staff. Clean and quiet. Hard to find a parking though
Lilin
Stayed 1 night in Sep 2023
Response from Erton Roci – Assistant General Manager on 14 Oct 2023
Dear Lilin,Thank you for your rating on Expedia. We appreciate your feedback and are glad to hear you found our staff friendly and enjoyed the cleanliness and quiet atmosphere.We apologize for any parking challenges you encountered, and we'll work on improving this aspect. We look forward to welcoming you again in the future.Best regards,Erton RociAssistant General Manager
Response from Erton Roci – Assistant General Manager on 14 Oct 2023
Dear Gareth,Thank you for taking the time to share your perfect rating of 10 out of 10 on Hotels.com. We appreciate your excellent feedback.We're thrilled to hear that you had a great experience during your stay. Your satisfaction is important to us, and we look forward to welcoming you back for another outstanding visit.If you have any specific comments or suggestions, please don't hesitate to share.Best regards,Erton RociAssistant General Manager
8/10 Good
Shelley
16 Sep 2023
Shelley
Stayed 3 nights in Sep 2023
Response from Erton Roci – Assistant General Manager on 14 Oct 2023
Dear Shelley,Thank you for taking the time to leave your review on Expedia, where you rated your experience 4 out of 5. We appreciate your feedback.If you have any specific comments or suggestions that can help us improve and earn that extra star next time, please don't hesitate to share. Your satisfaction is important to us, and we look forward to welcoming you again in the future.Best regards,Erton RociAssistant General Manager
Response from S. Samil Benli - General Manager on 15 Sep 2023
Dear Donald, Thank you so much for your perfect rating to our hotel. We are glad to see that you had a lovely stay. We look forward to welcome you very soon again in our hotel. Sincerely,
Response from S. Samil Benli - General Manager on 12 Sep 2023
Dear Donald, Thank you so much for your perfect rating to our hotel which makes us truly happy. We hope to welcome you very soon again and wish you a lovely day. Best regards,
Easy checkin and great room with balcony. Air con great and lots of TV channels. Good breakfast
Melanie
Stayed 1 night in Sep 2023
Response from S. Samil Benli - General Manager on 12 Sep 2023
Hello Melanie, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and very satisfied with our services. We much hope to welcome you very soon again. Sincerely,
Response from Erton Roci – Assistant General Manager on 23 Aug 2023
Dear Bhaskar,Thank you for taking the time to review your recent stay at ibis Styles Luzern City. We're delighted to hear that you found our hotel very conveniently located near restaurants and other amenities.We're glad you had a positive experience, and we appreciate your feedback. We look forward to welcoming you back for another great stay in the future.Best regards,Erton RociAssistant General Manager
Location is good. Room with aircon which is a plus for hot weather. Bed abit too soft though.
Cleo
Stayed 2 nights in Jul 2023
Response from S. Samil Benli - General Manager on 2 Aug 2023
Dear Cleo, Thanks a lot for your positive comments regarding your recent stay. I am happy to read that our services covered your expectations. It's our hope to welcome you very soon again. Sincerely,
Great hotel, friendly staff and excellent location
Ali
Stayed 1 night in May 2023
Response from S. Samil Benli - General Manager on 2 Aug 2023
Dear Ali, What a great pleasure to see your compliment to our hotel and our staff. We all thank you very much for sharing this with us and hope to see you again at the nearest future. Best Regards,
10/10 Excellent
Martin
10 Jul 2023
Martin
Stayed 1 night in Jul 2023
Response from S. Samil Benli - General Manager on 2 Aug 2023
Dear Martin, Thank you so much for the great rating to our hotel. We are very happy to see that you were fully satisfied with our services. We look forward to welcome you very soon again. Sincerely,
10/10 Excellent
Martin
3 Jul 2023
Martin
Stayed 1 night in Jul 2023
Response from S. Samil Benli - General Manager on 5 Jul 2023
Dear Martin, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us. Hopefully you enjoyed your city trip and will visit us again. We are looking forward to it. Kind Regards,
8/10 Good
Darren
Travelled with partner
3 Jul 2023
Liked: Cleanliness, staff & service
Good location and ok for the price and rating.
Darren
Response from S. Samil Benli - General Manager on 5 Jul 2023
Dear Darren, Thank you very much for taking the time to share your feedback. We are happy to hear that you appreciated our convenient central location and look forward to welcome you back again. Sincerely,
This was a fine property for the price. A little bit of a walk from the train station but google maps got us there.
Nancy
Stayed 1 night in Jun 2023
Response from S. Samil Benli - General Manager on 5 Jul 2023
Dear Nancy, A big thank from all the team for this great rate and nice review. I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. I do hope we will have the opportunity to welcome you back again when next visiting Luzern. Sincerely,
6/10 Okay
PETER
10 Jun 2023
PETER
Stayed 4 nights in Jun 2023
Response from S. Samil Benli - Direktor on 5 Jul 2023
Sehr geehrter Peter, Vielen Dank für Ihre Bewertung zu Ihrem Aufenthalt bei uns. Wir hoffen Sie bei der nächsten Gelegenheit nochmals zu begrüssen. Bis dahin wünsche ich Ihnen schöne Sommerzeit. Mit freundlichen Grüssen
10/10 Excellent
jifang
24 May 2023
Good
jifang
Stayed 3 nights in May 2023
Response from S. Samil Benli - General Manager on 26 May 2023
Dear jifang, Thank you very much for your lovely rating which made us truly happy. We much hope to welcome you very soon again. Sincerely,
Response from S. Samil Benli - General Manager on 28 Apr 2023
Dear Emma, Thank you for your perfect rating which we much appreciate. We are delighted you were very satisfied with the the services we offered you. We look forward to welcoming you back when next visiting Luzern.Sincerely,
Response from S. Samil Benli - General Manager on 28 Apr 2023
Dear Chonlathit, What a big pleasure to see your perfect rating and your lovely words to your recent stay. We thank you very much for sharing this with us and hope to welcome you very soon again. Sincerely,
6/10 Okay
Yim
6 Apr 2023
Yim
Stayed 2 nights in Mar 2023
Response from S. Samil Benli - General Manager on 10 Apr 2023
Dear Yim, Thank you for taking the time to share your rating with us. We hope to welcome you back to our hotel very soon! Sincerely,
8/10 Good
Mayson
3 Apr 2023
Mayson
Stayed 2 nights in Apr 2023
Response from S. Samil Benli - General Manager on 28 Apr 2023
Dear Mayson, We thank you very much for your 4-star rating to our hotel. We look forward to welcome you very soon again. Best Regards,
Well located, clean. Don't like lack of room illumination
Viktor
Stayed 1 night in Mar 2023
Response from S. Samil Benli - General Manager on 4 Apr 2023
Dear Viktor, Thank you very much for choosing Ibis Styles Luzern and for sharing your positive experiences. We are very happy to hear that you had a good stay and that you appreciated our great central location. We very much hope that we can welcome you again as our guests and remain until then with best regards.
Cute hotel. Friendly reception area, check in was a breeze. You can walk to the train terminal and it is close to everything. Breakfast had a good selection. We stayed there for a night for single and twin rooms before going to Grindelwald. We agreed that the rooms were small like a box. Bathrooms were clean but toilet seats were unusual because it was high and feet doesnt touch the floor. Overall, it served its purpose.
Emerlita
Stayed 1 night in Mar 2023
Response from S. Samil Benli - General Manager on 4 Apr 2023
Dear Emerlita, Thank you very much for staying with us and for sharing your positive feedback with us. I am happy to see that you were satisfied with our services and with our friendly staff. I do hope we will have the opportunity to welcome you back again. Best Regards,
10/10 Excellent
Lim
31 Jan 2023
Liked: Cleanliness, staff & service, amenities
Good
Lim
Stayed 4 nights in Jan 2023
8/10 Good
Oliver
9 Jan 2023
Oliver
Stayed 1 night in Jan 2023
Response from Alexander Svab – Assistant General Manager on 14 Jan 2023
Dear Oliver, Thank you very much for your great review. With hope to see you again in our hotel, wish you a wonderful time. Sincerely,
10/10 Excellent
Rameez
29 Dec 2022
Rameez
Stayed 1 night in Dec 2022
Response from Alexander Svab – Assistant General Manager on 14 Jan 2023
Dear Rameez, Thank you very much for your great review. With hope to see you again in our hotel, wish you a wonderful time. Sincerely,
Response from Alexander Svab – Assistant General Manager on 14 Jan 2023
Dear Duel, Thank you very much for your review! It is a real pleasure to know that you have enjoyed your stay with us! We work harder every day to make everyone feel home and comfortable. We hope to see you again very soon! Regards,
Good city surrounding hotel for business & holiday
Fantastic location in central luzern with nearby shopping, Local Transport, & speciality bars & various Restaurants,
Lovely Place
Nitin
Stayed 3 nights in Dec 2022
Response from Alexander Svab – Assistant General Manager on 14 Jan 2023
Dear Nitin, Thank you very much for your review! It is a real pleasure to know that you have enjoyed your stay with us! We work harder every day to make everyone feel home and comfortable. We hope to see you again very soon! Regards,
Terrible two nights. Room was warm. We were told the hotel turns off A/C during wintertime. Even if the room heater was off, room was still warm.
Water was brownish when we got to the room. Our group occupied 7 rooms and 4 had brownish water. I had to run the faucets for half hour before water cleared up.
Verified traveller
Stayed 2 nights in Nov 2022
Response from Alexander Svab - Assistant General Manager on 14 Jan 2023
Dear Guest, We thank you very much for sharing your experience with us. Please allow me to express my deepest apology that we didn't cover all your expectation. It's our hope to welcome you very soon again in our hotel. Sincerely,
Property was nice for the price. The blow drier didn’t work great and neither did the air conditioning in our room, and it happened to be hot.
There was a little shop down in the lobby, and it was close to other places we could go. Overall it was okay for the price
Elham
Stayed 1 night in Oct 2022
Response from S. Samil Benli - General Manager on 27 Oct 2022
Dear Elham, We much appreciate your feedback concerning your recent stay in our hotel. We are happy to see that you were generally happy with the services we've provided. We will check the two points you've mentioned above. It's our hope to welcome you very soon in our hotel. Sincerely,
Hotel staff helpful. Location excellent and breakfast abundant.
Verified traveller
Stayed 11 nights in Oct 2022
Response from S. Samil Benli - General Manager on 27 Oct 2022
Dear Guest, We much appreciate your lovely comments to our hotel staff as well as to our breakfast buffet. It's always a big pleasure to receive such positive feedback. We hope to welcome you very soon again in our hotel. Sincerely,
Response from S. Samil Benli - General Manager on 27 Oct 2022
Dear Suen, Thanks a lot for your perfect review of our hotel which made us truly happy. We much hope to welcome you another time in our hotel. Best Regards from whole team.
It was a last minute stay so no other hotels available. It is a very decent hotel and it has one of the best prices in town. The location is very good.
Under the same circumstances, I would book it again.