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"We have stayed his multiple times and when I am in Morristown I automatically check if this hotel has openings for the dates I will travel. Very welcoming, accommodating, and always with a smile. Housekeeping exhibits professionalism and a true desire to make sure the guests have what they need. They are not intrusive at all. Great breakfast as usual. Love those little blueberry lemon scones. I look forward to those every visit. Great job everyone!"

"The room was clean staff was friendly but I feel like it was meant for workers .. our hall way smelled like marijuana a lot of screaming through out the night will not stay there again"

"We needed a late checkout, and the attendant at the desk was able to accommodate as quickly. Thank you."

"Horrible Stay – Poor Cleanliness and Room Maintenance We booked a room at Best Western for September 24–25, 2026, and unfortunately, our experience was extremely disappointing. The room was in unacceptable condition, and the cleanliness and maintenance were far below what we expected for the price we paid. The room had spiders and spider webs in multiple areas, making it very uncomfortable to stay in. The carpet was torn and visibly worn out, and the overall condition of the room raised...

"The lady at the front desk was very welcoming and sweet. The lobby was very clean. The room was very clean and the bed was very comfortable. The grounds were very well maintained and it was very quiet and relaxing. The breakfast and coffee were very good with lots of options."

"holes kicked in walls. outlet covers missing. dirty bedding. missing light bulbs."

"Hallways smells like cigarettes. My None smoking room had cigarette burns in the bed spreads. Carpet was really nasty. I feel like Hotels.com change the Hotel somewhere during the checkout process. I was looking at a different place all through the process. When I looked at the Itinerary the Day Of. It was too late to cancel. I'm done with you."

"Would never stay at the property ever"

"Parking is easy. Since 2021, whenever I visit the Knoxville area, I stay at the Jefferson Inn. I get in late, so I rarely eat the breakfast before I leave the next morning. It's quiet. The TV works fine. Bathroom is good. Staff is helpful. One time, I accidentally left my driver's license at the motel. They soon mailed it back to me. I will continue to stay there."

"none"