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"super"

"We arrived after travelling 450km, tired and a little stressed. I had contacted Expedia 3 times to request a twin room but had had no reply. On arrival at the hotel we were told that no twin rooms were available. The kind hotellier sorted the situation without any fuss providing us with an additional room at no extra charge. I’d highly recommend the hotel but the Expedia messaging service is useless. I contacted Expedia but they told me it was my fault. I will use Expedia as a search engine...

"Wonderful hotel experience. Beautiful chateau, fabulous staff, and fantastic restaurants. "

"I wish I could give higher stars. The front desk, breakfast staff, cleaning staff and evening bar staff were extremely kind and thoughtful. Everyone that works there went up and beyond to help. Our car broke down and we stayed one more evening and it was a blessing . This place is worth staying and the hospitality is beyond what ever you would expect. "

"We drove a rental car - took some careful navigating to get to baggage drop off. Paid private parking was worth the money (only 2 euros worth public parking but so much closer). Did not have an elevator. North of center of 'old ville' in Reims, but very convenient to everythuing."

"Beautiful hotel in a great spot. Out room faced the street and was quiet with the window closed but we needed to keep it open at times cause the room got quite hot. Lots of street noise till about two in the morning and then garbage trucks etc. an internal room would have been better. "