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"There was an unpleasant odor in the hallways. The room was reasonably clean, but mold in the bathroom. Cracks around the tub, damaged lamp shade and side table. The staff was helpful, parking convenient, air conditioning efficient. The place seems to be undergoing repairs. Hopefully, these damages will be addressed. It could be a nice place in a convenient location."

"Good place to star for short time"

"Need more breakfast items in stock. Esp drinks and non eggs"

"Spotless!!! Comfortable - no complaints!!! Looking forward to another stay there when antiquing in CT."

"This is a very basic property, but it is clean, well-managed, and very convenient to New Haven."

"Property was great in a nice area. Staff was really helpful and the pool was nice for the kids."

"Very run down. Needs new toilet seat I almost left because of the condition. Loud fridge and dirty AC . Ok for the low price but would not recommend or stay again."

"Very nice staff, clean, good tv channels, and plenty of free parking."

"It would have helped if there was more and better food to buy from machines or at the desk when the restaurant was closed on Monday. When we arrived on Monday evening, we were too exhausted to drive out to find another place to eat. So we had to eat mac and cheese bought at the snack area. It was not very special."

"Love the pool is always amazing. The hot tub could’ve been changed out more often. They did a really good job with the breakfast amazing. I’d recommend the stock more hot cocoa, and they clean only when customers are not getting food. The rooms were really wonderful."

"Staff were welcoming! Overall a great …"

"I have never been stated such as bad hotel in my life….. overall is very very bad experience with this hotel. I have booked 2 non smoking rooms and hotel provided me on smoking room instead and it was worse than any other property. Guests shouldn’t choose this hotel."

"The photos of this property lead you to believe that it's nice, updated, and well maintained. This hotel is beyond filthy, smells terrible, and most of the staff were rude. The pool was filled with paint chips and floating piles of hair. The first floor smelled of smoke and animals. There was a smear of what looked like blood on our bathroom wall. The floors in our room were covered in hair, dust, and old food. The people sitting in their cars smoking were creepy, to the point where we didn't...

"The hallway had a horrible stench. Shady people (I assuming living there) on the first floor."

"Nice sized room. Beds soft. Bathroom could be bigger."

"The entire facility was extremely clean, my room included. The staff was great, no complaints whatsoever. I highly recommend this Best Western."

"The staff is very friendly and helpful."