We loved this hotel for its location in the middle of the theatre and arts district, easy Tube/Metro/Subway access, outstanding staff, plush rooms; pool, sauna, steam, good breakfast, very soundproof rooms
I found this hotel to be a crowded zoo-creepy and unsafe. The management is not professional. I experienced a very uncomfortable situation with drunk locals and the manager Michael Cheong wanted to debate the issue rather than resolve it. This is supposed to be five star (and it has a five star price) but it should be three star at best based on the arrogant and rude, accusatory responses from management.
Absolutely fabulous stay, very central and so many things to do within walking distance. We easily walked to dinner and a show on the west end. rooms are tight, but the quality and property amenities more than made up for it.
Amazing hotel with fantastic service. Couldn't do enough for you. From (very!) early check-in, the residence lounge and the fabulous pool, it was a wonderful stay!
Second time at this lovely hotel and will be our home from home for future stays in London. Staff are super friendly and attentive without being overbearing. Food and drinks are great - the residence is a fantastic perk for paying hotel guests. Rooms are comfortable and quiet, and the spa/ pool is a great spot to unwind and recharge the batteries. Location is perfect with Covent Garden one way and Piccadilly/ lovely parks in the other direction. Can’t fault this hotel
Very comfortable hotel in the heart of London. The beds are extremely comfortable and the showers are awesome (which is something missing in a lot of London hotels). The breakfast was good but I have had better in hotels with less stars. Overall I found this hotel excellent though and you can’t beat the location.
Beautiful hotel, great location, amazing service!! We especially appreciated the congierge Tom. He did a lot for us and was do proficient and fun to work with!! My teenager even liked him and she hates everyone, lol.
Doorman Kieran was also very helpful, professional, and you could tell he really cared about the hotel guests.