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Reviews of Strand Palace Hotel

4 out of 5
Strand Palace Hotel
372 The Strand, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 1796 out of 3167 reviews" "
Rating 8 - Good. 858 out of 3167 reviews" "
Rating 6 - Okay. 290 out of 3167 reviews" "
Rating 4 - Poor. 128 out of 3167 reviews" "
Rating 2 - Terrible. 95 out of 3167 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a really lovely stay at the Strand Palace. We recieved a free upgrade to a King size double room. The hotel was reasonably quiet and the food was great, a huge selection was available for breakfast. The only slight criticism is that the cold water tap in the ensuite bathroom kept running hot. Don't know what was wrong with the plumbing, but it wasn't very convenient to brushing your teeth!
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location for where we needed to be and lovely hotel. Bed was a little hard so we didn’t have the best sleep during our 2 night stay. The room and hotel was very clean and well kept, most of the staff were friendly except the tall balding guy in the Gin bar, he was very unprofessional and rude, not only to us but to other guests. I would however still recommend this hotel ☺️
Stayed 2 nights in Apr 2024
Response from Sedat on 2 May 2024
Dear Michelle, Thank you for sharing your experience. We're glad you enjoyed our location and found our hotel clean and well-kept. We apologize for any discomfort caused by the firmness of the bed and for the behavior of one of our staff members. Your feedback is valuable, and we'll address these issues internally. Despite this, we appreciate your recommendation and hope to welcome you back for a better stay next time.Best regards,Sedat

10/10 Excellent

Shyamalendu, Winchester

Liked: Cleanliness
Older building (like most hotels in London. Navigation inside can be a bit confusing. Great location.
Stayed 2 nights in Apr 2024
Response from Sedat on 2 May 2024
Dear Shyamalendu, Thank you for taking your time to leave us a review, we are glad you enjoyed your overall stay with us!Warm regards, Sedat

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sedat on 2 May 2024
Dear Andrew, Thank you for taking your time to leave us a review, we are glad you enjoyed your overall stay with us!Warm regards, Sedat

10/10 Excellent

Thomas-Henry

Travelled with partner
Liked: Amenities, property conditions & facilities
We stayed here for my wife’s birthday and great value for money together with being situated just a short walk from Covent Garden, Trafalgar Square and the tube station to get around London
Stayed 1 night in Apr 2024
Response from Sedat on 1 May 2024
Dear Thomas, Thank you for choosing to celebrate your wife's birthday with us! We're thrilled to hear that you found our hotel to be great value for money and enjoyed our convenient location near Covent Garden, Trafalgar Square, and the tube station. We hope your wife had a memorable birthday, and we look forward to welcoming you back for more special occasions in the future!Warm regards, Sedat

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sedat on 2 May 2024
Dear Peter, Thank you for taking your time to leave us a review, we are glad you enjoyed your stay with us!Warm regards, Sedat

2/10 Terrible

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay in this excellently situated hotel, perfectly positioned for the West End, Covent Garden and several Tube stations within a short walk. Staff were exceptionally helpful and very polite and accommodating.I would highly recommend it.
Stayed 1 night in Apr 2024
Response from Eva on 29 Apr 2024
Dear Susan,Thank you for you kind words, we highly appreciate your comment. Best Regards,

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a fantastic location for theatres and dining
Stayed 1 night in Apr 2024
Response from Eva on 29 Apr 2024
Dear Helen,Thank you for your kind feedback, we are happy to hear that you have liked our central location. Warm Regards,

8/10 Good

Peter

Stayed 2 nights in Apr 2024
Response from Eva on 29 Apr 2024
Dear Peter,Thank you for sharing your review with us. Best Regards,

6/10 Okay

Bex

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eva on 29 Apr 2024
Dear Bex,Thank you for your feedback!Kind Regards,

10/10 Excellent

Theo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from Eva on 29 Apr 2024
Dear Theo,Thank you for your kind feedback!Best Wishes,

10/10 Excellent

Dawn Lyn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, restaurant, bar, housekeeping, front desk and decor.
Stayed 13 nights in Apr 2024
Response from Sedat on 27 Apr 2024
Dear Dawn, Thank you for taking your time to leave us a review, we are glad to hear that you enjoyed your overall stay with us! Hope to see you again soon.Warm regards, Sedat

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a fantastic location and I couldn’t fault the room, cleanliness or staff. Maybe a little more signage to aid in the location of rooms would be good.
Stayed 1 night in Apr 2024
Response from Sedat on 27 Apr 2024
Dear Maureen, Thank you for your kind words! We're thrilled you enjoyed our location, room, cleanliness, and staff. We took note of your suggestion for more signage to aid in finding rooms. We appreciate your feedback and hope to welcome you back soon.Warm regards, Sedat

8/10 Good

mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centralblocation and friendly staff. Long queues for breakfast however
Stayed 1 night in Apr 2024
Response from Eva on 25 Apr 2024
Dear Mary,Thank you for taking the time to review us. We are pleased to hear that overall you enjoyed your stay with us.We look forward to welcoming you back soon.Kind Regards,

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely option for a London stay
Stayed 1 night in Apr 2024
Response from Eva on 25 Apr 2024
Dear Hannah,Thank you for your kind feedback!Warm Regards,

10/10 Excellent

maryanne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful
Stayed 2 nights in Apr 2024
Response from Eva on 25 Apr 2024
Dear Maryanne,Thank you for your lovely feedback!Warm Regards,

10/10 Excellent

latif

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in, room is small but clean. I don’t see anything wrong with strand palace, recommend for whoever can afford 300$ per night.
Stayed 3 nights in Apr 2024
Response from Eva on 25 Apr 2024
Dear Latif,Thank you for your feedback, we highly appreciate your comment. Kind Regards,

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service
Great location view from window terrible ok room ver
Stayed 1 night in Apr 2024
Response from Eva on 25 Apr 2024
Dear Kathleen,Thank you for sharing your feedback with us. We regret to hear that you were not completely satisfied with your room. Please feel free to inform us of any preferences you may have in the future.Thank you for choosing to stay with us.Kind Regards,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Stayed for our anniversary,We had excellent service, we arrived 3 hours before check in and asked if we could leave our bags, whilst we had a wander about London. The receptionist, said I will just check to see if your room is ready, it was and we were able to check in straight away. We were also given a drinks voucher each as an anniversary gift, which was a nice touch. They also stored our bags on check out , so that we could go off to do some more exploring around London. The hotel was very clean, we had a superior room, yes they are compact but that doesn't worry us, as we are out and about most of the time. There are many attractions within walking distance or just a tube/bus ride away. All in all we would recommend this hotel and would stay here again.
Stayed 2 nights in Apr 2024
Response from Eva on 25 Apr 2024
Dear David,We greatly appreciate you taking the time to provide feedback. It brings us joy to learn that you enjoyed the service we offer and had a pleasant stay with us. We look forward to welcoming you back soon.Kind Regards,

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite how busy the Strand and the area is in general, my room was very quiet. It's a great location, right in the heart of everything, especially if you are a theatre goer. I had a cozy single and it was tiny but perfectly fine for a solo traveller.
Stayed 7 nights in Apr 2024
Response from Eva on 24 Apr 2024
Dear Emma,We greatly appreciate your positive feedback, and we're delighted to hear that you had an enjoyable experience with us. We look forward to welcoming you back soon.Best regards,

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Eva on 24 Apr 2024
Dear Sonia,Thank you for taking the time to leave us a feedback!Kind Regards,

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful will come back again.
Stayed 1 night in Apr 2024
Response from Eva on 24 Apr 2024
Dear Rita,Thank you for your amazing feedback, we are happy to hear that you are already planning your next visit!Warm Regards,

4/10 Poor

lynne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very very very small double room. Bed against wall on one side hardly any spare room at all. Breakfast very ordinary hard fried eggs and nasty bread. Muesli was very sweet altogether not worth the cost
Stayed 1 night in Apr 2024
Response from Eva on 24 Apr 2024
Dear Lynne,We appreciate your feedback. It saddens us to learn of your dissatisfaction with your assigned room. Our records indicate that you opted for our introductory category, which includes special features. We encourage you to explore our diverse range of room options for future visits, as we strive to cater to varying preferences. Your breakfast experience has been relayed to our team for consideration.Thank you for choosing to stay with us.Warm regards,Eva

8/10 Good

Kaye, Reno

Liked: Staff & service, amenities, property conditions & facilities
I love the location .. Felt very safe here. even at dark.. Love that it's family owned Kind of musty smell in room, but it's old.
Stayed 7 nights in Apr 2024
Response from Sedat on 19 Apr 2024
Dear Kaye,Thank you for leaving us a review, we are glad you enjoyed your stay with us. We apologize for the smell in your room! We wish to see you again soon!Warm regards,Sedat

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
Love Strand Palace Hotel ❤️
Stayed 1 night in Apr 2024
Response from Sedat on 19 Apr 2024
Dear Nataliia, Thank you for leaving us a review, we are glad you enjoyed your stay with us. We wish to see you again soon!Warm regards,Sedat

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly & helpful staff, perfect for exploring the city.
Stayed 7 nights in Apr 2024
Response from Sedat on 19 Apr 2024
Dear Jennifer, Thank you for leaving us a review, we are glad you enjoyed your stay with us. We wish to see you again soon!Warm regards,Sedat

8/10 Good

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient situation doormen very helpfully
Stayed 3 nights in Mar 2024
Response from Sedat on 1 May 2024
Dear Thomas, Thank you for taking your time to leave us a review, we are glad you enjoyed your overall stay with us!Warm regards, Sedat

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
I love Strand Palace Hotel
Stayed 10 nights in Apr 2024
Response from Sedat on 19 Apr 2024
Dear Nataliia, Thank you for leaving us a review, we are glad you enjoyed your stay with us. We wish to see you again soon!Warm regards,Sedat

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, would definitely stay there again
Stayed 5 nights in Apr 2024
Response from Eva on 17 Apr 2024
Dear Kerry,Thank you for your lovely feedback!Kind Regards,

10/10 Excellent

James W, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to most theatres and friendly staff. I have been staying there for over 15 years. Best price in the area and I love the cozy room designed.
Stayed 8 nights in Apr 2024
Response from Eva on 17 Apr 2024
Dear James,Thank you for your ongoing loyalty as our valued guest. We eagerly anticipate your return visit!Warm Regards,

10/10 Excellent

elba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 7 nights in Apr 2024
Response from Eva on 17 Apr 2024
Dear Elba,Thank you for your feedback, we are happy to hear that you have liked your stay with us. Best Wishes,

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff. Thank you!!
Stayed 2 nights in Apr 2024
Response from Eva on 15 Apr 2024
Dear Ramon,Thank you for your amazing feedback!Warm Regards,

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was everything I needed for one night in London
Stayed 1 night in Apr 2024
Response from Eva on 15 Apr 2024
Dear Lucinda,Thank you for your lovely feedback!Kind Regards,

8/10 Good

Richie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Eva on 17 Apr 2024
Dear Richie,Thank you for taking the time to review us. Kind Regards,

8/10 Good

Patricia, Orland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and accommodating. Clean rooms. Nice breakfast buffet each morning.
Stayed 8 nights in Apr 2024
Response from Eva on 15 Apr 2024
Dear Patricia,Thank you for your positive review, it's highly appreciated. Best Regards,

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very helpful, go out of their way to satisfy customers.
Stayed 3 nights in Apr 2024
Response from Eva on 13 Apr 2024
Dear Catherine,We appreciate your kind words regarding our team. We will ensure that your message is relayed to them.Warm Regards,

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in Apr 2024
Response from Eva on 11 Apr 2024
Dear Francis,Thank you for taking the time to leave us a feedback. Kind Regards,

10/10 Excellent

Heidi von, Duxbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Eva on 11 Apr 2024
Dear Heidi,Thank you for your positive review!Warm Regards,

10/10 Excellent

Morgan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was nice but wasn’t good and the area was awesome
Stayed 5 nights in Apr 2024
Response from Eva on 9 Apr 2024
Dear Morgan,Thank you for taking the time to review us!Best Regards,

10/10 Excellent

William

Stayed 5 nights in Apr 2024
Response from Eva on 29 Apr 2024
Dear William,Thank you for your kind feedback!Warm Regards,

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a wonderful stay. Room was small (as advertised) but perfect. Very clean and easy to navigate
Stayed 5 nights in Apr 2024
Response from Eva on 9 Apr 2024
Dear Gary, Thank you for your kind feedback, we are glad to hear that overall you have enjoyed your stay with us. Best Regards,

10/10 Excellent

Lezlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sedat on 27 Apr 2024
Dear Lezlie, Thank you for taking your time to leave us a review, we are glad to hear that you enjoyed your stay with us! Hope to see you again soon.Warm regards,Sedat

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and classy
Stayed 8 nights in Mar 2024
Response from Eva on 8 Apr 2024
Dear Steven,Thank you for your feedback, we are happy to see that you have enjoyed our prime location. Best Regards,

6/10 Okay

Dona

Liked: Cleanliness, staff & service, property conditions & facilities
When booking requested a fridge to store medication which was completely ignored. Had to pay expensive additional fee to change room to acquire the fridge. Hotel never bothered to read notes with fridge request.
Stayed 3 nights in Apr 2024
Response from Eva on 11 Apr 2024
Dear Dona,Thank you for providing your feedback.We are sorry to learn that your request was overlooked. Upon checking our system, we couldn't locate any email or message from your end. It's possible that you may have left a message on a third-party website, which occasionally doesn't reach our inboxes. We apologize for any inconvenience this may have caused.In the future, we encourage you to reach out to us directly as we are more than happy to accommodate any queries or requests.Please accept our sincere apology once again.Best wishes,

6/10 Okay

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service
Enjoyable visit
Stayed 2 nights in Apr 2024
Response from Eva on 5 Apr 2024
Dear Kenneth,Thank you for your positive feedback!Best Regards,

8/10 Good

Humera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I missed was room dining service. Everything else was great.
Stayed 7 nights in Feb 2024
Response from Eva on 5 Apr 2024
Dear Humera,Thank you for sharing your feedback with us.We're sorry to hear that you were unable to enjoy our room-dining service. Please don't hesitate to ask for more information in the future if you have any questions or concerns about our services.Thank you for choosing to stay with us.Warm regards,

10/10 Excellent

Stephen, mount kisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value..great location..staff super helpful...key is to pay the extra few bucks for a superior room..well worth it.
Stayed 2 nights in Mar 2024
Response from Eva on 5 Apr 2024
Dear Stephen,We appreciate your positive feedback and are pleased to hear that you enjoyed your upgraded room.Thank you for choosing to stay with us.Warm Regards,

8/10 Good

john

Travelled with family
Liked: Staff & service, amenities
Shower was dirty no vip bonus given
Stayed 1 night in Mar 2024
Response from Eva on 3 Apr 2024
Dear John,Thank you for sharing your feedback with us.We apologize for the issue you encountered during your previous stay; this does not reflect our standard of service. Our team has been informed about your case and will address it accordingly.Additionally, please note that VIP privileges are subject to availability based on our occupancy.Thank you for choosing to stay with us.Warm Regards,

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Hotel handy for a lot of theatres and sightseeing. Rooms very small, even the 'Superior Double' we booked. We were told it would be a 'quiet room' yet it was right next to building work on the hotel itself (scaffolding right next to our window) and the building opposite. There always seemed to be one of the lifts out of action, causing long waits at times. Service a bit slow in both the bars. Waited 10 minutes to be served in 'The Gin Palace' before trying Haxells bar, where we waited 15 minutes for the bill before having to try and convince staff at the bar that we wanted to pay them there. Overall, the stay was okay, but not worth the premium price we paid.
Stayed 3 nights in Mar 2024
Response from Eva on 3 Apr 2024
Dear Stephen,We appreciate you sharing your feedback with us; your time and input are greatly valued.We regret any inconveniences you faced during your stay. If your room allocation doesn't meet your needs in the future, please don't hesitate to contact our reception. We'll do our best to offer alternative options based on availability.Your feedback has been relayed to our team, and we will use it to enhance our services.Thank you for being our guest.Kind Regards,