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Reviews of Park Plaza Westminster Bridge London

4 out of 5
Park Plaza Westminster Bridge London
200 Westminster Bridge Road, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 1578 out of 2705 reviews" "
Rating 8 - Good. 607 out of 2705 reviews" "
Rating 6 - Okay. 253 out of 2705 reviews" "
Rating 4 - Poor. 141 out of 2705 reviews" "
Rating 2 - Terrible. 126 out of 2705 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first trip to London was wonderful! We were close to everything and it was easily walkable. Checkin was easy, staff was courteous and knowledgeable, Our room was perfect.
Stayed 2 nights in Apr 2024

8/10 Good

Nirmal, Burnaby

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was just ok. Wear and tear and not cleaned well. Some garbage and areas were not cleaned prior to arrival. Outlets in room kept tripping when using provided hair dryer. Eco housekeeping was not well organized. We stayed 5 days and no replacement towels or coffee/tea replenished. When we enquired they said they were going to replenish on the 4th day? Several housekeeping calls/requests went unanswered or were not replied to or recorded. Great location, lobby bar and ambiance.
Stayed 4 nights in Apr 2024

10/10 Excellent

NOELVIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Mar 2023

4/10 Poor

Othman

Travelled with family
Liked: Cleanliness
Room was dark and need light switched on to see Around the room Totally dark
Stayed 3 nights in Apr 2024
Response from Santa on 2 May 2024
Dear guest, thank you for sharing your review. We are sorry to learn that your stay with us did not live up to your expectations. Please rest assured we are working diligently to deliver the most excellent experiences at all times, and we are saddened to read about your experience. Thank you for your feedback on your room's lighting and rest assured it will be raised to the attention of our designated team to review and ensure we meet guests’ satisfaction. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind Regards,

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was beautifully located right before the Westminster Bridge with stunning views of Big Ben and the London Eye. We were also only a few minutes walk to Waterloo station. Very convenient location. Would stay here again.
Stayed 3 nights in Apr 2024
Response from Solari on 2 May 2024
Dear Nicole, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location and the helpful staff. We look forward to welcoming you back. Kind regards, Solari

10/10 Excellent

Ashley Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect! Right off River Thames, next to Big Ben, The London Eye, Westminister Bridge. The hotels bar/lounge, Primo Bar had excellent service, great tasting & very well made drinks. Hotel staff were friendly & quick with requests. The concierge was super helpful. Room service was tasty & delivered very timely. Would stay here again & recommend.
Stayed 4 nights in Apr 2024
Response from Santa on 1 May 2024
Dear Ashley, thank you for sharing your review. We are so glad to hear you liked our hotel's excellent location and service in particular. We aim to offer the best service possible to our guests, and we are pleased that we exceeded your expectations. We look forward to your next stay. Kind Regards,

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Close to the location and areas I had planned for the trip to London
Stayed 6 nights in Apr 2024
Response from Kristine on 1 May 2024
Dear Marc,Thank you for taking a moment to share your experience. We are so pleased to hear you enjoyed the location of the hotel. We look forward to welcoming you back again soon.Kind Regards,Kristine

10/10 Excellent

Darius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Good, would recommend
Stayed 1 night in Apr 2024

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient area, clean, great staff, very helpful.
Stayed 1 night in Apr 2024
Response from Irene on 1 May 2024
Dear Gail, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

zahra

Liked: Cleanliness, staff & service, property conditions & facilities
it was great hotel , nice and polite staff😊
Stayed 4 nights in Apr 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was smooth and easy. Staff from check-in, to the spa, to the bar, and to housekeeping in the halls were all friendly and smiled. The property itself was beautiful and conveniently located. I was extremely disappointed with the bell hops located outside upon leaving though. I was asked to wait in the lobby and would be called when a taxi was ready for me.. on my ride to Heathrow I mentioned the wait to the driver and he informed me that there are some bell hops that have favorite taxi drivers that give them tips (he was sure to inform me he wasn't one). Before checking out, I went downstairs for breakfast and a walk.. upon return I deliberately asked one of the doormen if there are always taxis coming through and was informed there is usually one so would be no waiting. Keeping this mind I did not rush.. and regretted it. The taxi driver took a longer route then I planned and was very aggressive, obviously annoyed I was curious and questioned the wait.. not at all comforting for a single woman to be at the mercy of. Needless to say, I'll be reserving a car next time.
Stayed 1 night in Apr 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Fancy and nice atmosphere
Stayed 4 nights in Apr 2024

6/10 Okay

Ingrid

Disliked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

David Calhoun

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
So close to all the sights we wanted to see, and the help at the consierge desk was terrific. The breakfast was terrible and very expensive
Stayed 3 nights in Apr 2024

10/10 Excellent

Tiv

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really excellent staff and facilities
Stayed 1 night in Apr 2024
Response from Solari on 24 Apr 2024
Dear Tiv, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority. We hope to see you again soon. Kind Regards, Solari

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. No Issues
Stayed 1 night in Apr 2024

10/10 Excellent

Jacki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a family vacation. Close to the Thames, London Eye and Westminster. Easily walkable to 2 Tube stations. Hotel room was updated, spacious and clean. Would definitely stay again.
Stayed 4 nights in Apr 2024
Response from Mimi on 23 Apr 2024
Thank you for your feedback, Jacki. We are happy to hear that you loved the location and was pleased with your hotel room. We look forward to seeing you again. Best wishes

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean and have nice friendly staff. Very convenient to a lot of things like restaurant, shopping, tourist spots.
Stayed 7 nights in Apr 2024

10/10 Excellent

janine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stag Chechen in super nice Gave us a free upgrade
Stayed 1 night in Apr 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!! Views of Big Ben and very walkable to the major sites. The only reason I gave it a 4 out of 5 was that we requested our room to be cleaned each day only for them to only clean once during our 6 day stay. The lighting in our suite was also not great—in both the bathroom and the room itself.
Stayed 4 nights in Apr 2024

10/10 Excellent

Dannette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Durene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently located near Big Ben and was easily aceesible to public and private transportation. Rooms were good size and clean. There was some confusion regarding upgrade for EcoClean to a free meal voucher, signs were posted in room, but the property no longer does this. Signs should be upated, very minor issue. I would recommend this property and plan on staying here in the future!
Stayed 4 nights in Apr 2024

10/10 Excellent

Camila

Love itttt
Stayed 4 nights in Mar 2024
Response from Marylin on 17 Apr 2024
Dear Camila, thank you for your feedback. It is great to hear that you loved your stay with us. We look forward to welcome you back. Best regards, Marylin

10/10 Excellent

sanaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 6 nights in Mar 2024
Response from Kristine on 16 Apr 2024
Dear Sanaa,Thank you for taking a moment to share your experience. We are so pleased to hear you enjoyed your stay with us. We look forward to welcoming you back again soon.Kind Regards,Kristine

6/10 Okay

Mia

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It seams the room was rushed to be cleaned For an expensive room I got better facilities from a basic premier inn There was limited tea and coffee And the room was cramped even after I up graded
Stayed 1 night in Apr 2024
Response from Solari on 16 Apr 2024
Dear Mia, thank you for your review. We are truly disappointed to learn that your experience has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that you felt differently on this occasion. Please rest assured we are in contact with our hotel team to investigate further what happened. We would love to welcome you back soon to have another opportunity to meet your expectations. Kind Regards, Solari

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 6 nights in Apr 2024
Response from Reece on 15 Apr 2024
Dear Hassan Thank you for taking the time to share your feedback from your visit to Park Plaza Westminster Bridge London.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors.Sincerely, Customer Service Team CSCPark Plaza Westminster Bridge London

10/10 Excellent

Kimberley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for a family of four. Staff very helpful. Everything just worked very well. We would definitely stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Farzad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel in very convenient location. In the hart of central london. Room service was great and very friendly.
Stayed 1 night in Apr 2024

8/10 Good

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Breakfast a Little pricey.
Stayed 3 nights in Mar 2024

10/10 Excellent

Aravind

Stayed 6 nights in Mar 2024

8/10 Good

Jessica

Stayed 1 night in Apr 2024

4/10 Poor

Vladimir, lake tapps

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room upgrade never work, i asked about it, they told we put yiuvon high floor, that is not room upgrade.
Stayed 2 nights in Apr 2024
Response from Eli on 10 Apr 2024
Thank you for your message, Vladimir,We are sorry that a room upgrade was not available on this occasion. Expedia guest is entitled to a complimentary room upgrade, subject to availability. We hope you enjoyed your time with us regardless and that we can wow you next time! Kind regards,

8/10 Good

Erika

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is in a great location and is overal very nice. However, I paid quite a lot of money for a nice room and was disappointed in the rooms condition for what I was paying. It could use updates and repairs. Light switches that barely worked, no working outlets by the bed (had to unplug the phone) or in the bathroom. Torn up chair and bedding, scuffed up furniture. If i paid less, i may not have cared so much, but this was shocking for a luxury hotel. The staff was all very helpful and friendly though.
Stayed 3 nights in Apr 2024
Response from Senami on 10 Apr 2024
Thank you for sharing your experience, Erika. We are sorry that your room fell short of expectations on this occasion. We aim to surprise our guests with unique designs and a cosy atmosphere, so we regularly review and update our accommodations to ensure these standards are met. we have shared your feedback with the facilities team who will review it and take appropriate action. We hope for another opportunity to welcome you back and pleasantly surprise you. Kind regards, Senami

10/10 Excellent

Mariel Famecar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Alexi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location. was able to check in early and staff was nice. Paid for breakfast - not much variety for price and same food everyday. other than that - good stay
Stayed 3 nights in Apr 2024
Response from Irene on 10 Apr 2024
Dear Alexi, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great location
Stayed 1 night in Apr 2024
Response from Senami on 10 Apr 2024
Thank you Jeremy for your feedback. We are happy you enjoyed your stay with us. We look forward to welcoming you back. Kind regards, Senami

4/10 Poor

Claudia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not available.
Stayed 4 nights in Apr 2024

10/10 Excellent

Luz

Stayed 6 nights in Mar 2024

10/10 Excellent

Elizabeth Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For lack of a better word... perfect. Staff is kind, insightful and knowledgeable. Rooms are white glove pristine. Wheelchair accessible with room accommodation for disabilities. The location makes all sites within walking distance and easily accessible for those with mobility considerations. The food is excellent and the surrounding areas have exquisite dining options for those who wish to explore outside the hotel. It's located near the Underground and bus lines with cab service at your door (ask for Tony). Check in and check out service if fast, convenient and knowledgeable making suggestions for any leisure time during your stay. Relaxing Mandarin Spa, steam rooms and pool help ease the stress of airline travel. The Illy Cafe has fresh tea, coffee and pastries ready to grab a quick bite. Hot chocolate with your choice of whipped cream is my personal choice. Yet again, for lack of a better word... perfect.
Stayed 8 nights in Mar 2024

6/10 Okay

Chris James

Liked: Cleanliness, staff & service, property conditions & facilities
Average 4 star hotel, nothing exceptional but nothing terrible. Great location for prime London sightseeing. Breakfast was average and the pillows were lumpy. Bed was comfy enough. Concierge were great and front desk were very helpful.
Stayed 1 night in Apr 2024
Response from Santa on 10 Apr 2024
Dear Chris James, thank you for taking your time to share your review. We are glad to hear that overall you enjoyed your stay with us and that you liked our hotel and it's excellent location, as well as service. We look forward to welcome you back in future! Best wishes,

8/10 Good

Elizabeth, Quincy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location within walking distance to Westminster Abbey and Buckingham Palace. We didn’t really eat in the restaurants but we did grab a quick breakfast in the coffee shop every day. I liked the selection and not having to get a big breakfast. The room didn’t have a window, which I didn’t like and it really didn’t have a bureau to unpack. It was ok otherwise and clean. Everyone on the staff was very friendly and helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Raul

Stayed 6 nights in Mar 2024

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel great location
Stayed 1 night in Apr 2024
Response from Solari on 9 Apr 2024
Dear Trevor, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location. We look forward to welcoming you back. Kind regards, Solari

8/10 Good

Chris

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Good location and easily walkable to Big Ben and London eye area. Quilt had holes and stains on the king bed. The pull out sofa bed was terrible and was bent upon arrival. They had easter events on and we were leaving the day before my 8 year old could get her prize and the lady we dealt with at the desk wouldnt give her the prize a day early… probably wouldn't stay here again. Wasnt worth over 500 CAD a night. Lots of premier inns in the area that offer the same amenities for less
Stayed 3 nights in Mar 2024
Response from Santa on 9 Apr 2024
Dear Chris, thank you for sharing your review. Whilst we are glad to hear you liked our hotel's excellent location, we are sorry to learn that your stay with us did not live up to your expectations. Please rest assured we are working diligently to deliver the most excellent experiences at all times, and we are saddened to read about your experience. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind Regards,

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for London site seeing!
Stayed 5 nights in Mar 2024

10/10 Excellent

Joseph, Livingston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Amanda B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, perfect location, clean, large rooms, friendly staff, highly reccommend
Stayed 5 nights in Mar 2024

10/10 Excellent

Robbie

Stayed 1 night in Mar 2024