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Reviews of Imperial Court Studios

3 out of 5
Imperial Court Studios
77-79 Inverness Terrace, London, England

Reviews

5.8
Rating 10 - Excellent. 35 out of 483 reviews" "
Rating 8 - Good. 139 out of 483 reviews" "
Rating 6 - Okay. 134 out of 483 reviews" "
Rating 4 - Poor. 92 out of 483 reviews" "
Rating 2 - Terrible. 83 out of 483 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

6.4/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

leslibeth

Disliked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Sanam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was great for the price and the area was safe
Stayed 1 night in Dec 2023

8/10 Good

Coby

Travelled with group
Liked: Cleanliness
Overall room was like in the pictures, had no problems other then the shower wouldn’t run hot water
Stayed 2 nights in Dec 2023

4/10 Poor

Jack

Travelled with partner
Disliked: Property conditions & facilities
Our room didn’t look anything like the photos posted. Put in a basement suite that was very damp and smelled like mold. There isn’t a sign in front of the building so check in was pretty confusing. And the bed was very very uncomfortable. Only bright side about this place is it’s very close to lots of restaurants and the metro
Stayed 4 nights in Sep 2023

6/10 Okay

Kiana

Travelled with family
Stayed 3 nights in Aug 2023

4/10 Poor

Farhan

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Alice

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very good location, good if you’re just looking for a bed and little kitchen which was good but the bathroom was pretty dirty and was lacking some basic stuff, I didn’t mind that there was no cleaning service but it would’ve been nice if they emptied the bins and gave us new towels etc - definitely good though if you want lower cost and just somewhere to sleep and eat
Stayed 16 nights in Jul 2023

6/10 Okay

diane

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

6/10 Okay

Geoffrey

Travelled with family
Disliked: Amenities
Close to transport Outdoor area was a bonus but small inside Not enough kitchen utensils
Stayed 3 nights in Jul 2023
Response from Front Desk Team on 10 Jul 2023
Thank you very much for your review as it helps us improve in the future. We apologise that you did not get kitchen utensils. Our reception is open 24 hours so whenever you require support, we will be more than happy to assist you. We hope to welcome you again soon, Geoffrey!

8/10 Good

Avery

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall good experience. However, in the middle of our stay we were abruptly asked to move rooms because of a maintenance issue. The communication regarding this ordeal was disappointing and frustrating.
Stayed 6 nights in May 2023
Response from Front Desk Team on 6 Jul 2023
Thank you for taking the time to write this review as it helps us improve. We deeply apologise for the maintenance issue. We can assure you that we will better our communication and we are again sorry that our communication was not up to your standard. Despite this, we are happy that you had a good experience at our accommodation. We hope to see you again soon, Avery!

6/10 Okay

Verified traveller

Room on fourth floor so lots of stairs! The room did not look like one in picture - not as big. Shower hard to control it was either scolding or cold and spray only gentle. Window blind broken.
Stayed 1 night in Jun 2023
Response from Front Desk Team on 6 Jul 2023
Thank you for taking the time to write this review as it helps us improve. We deeply apologise about your poor experience with our accommodation. Our reception is open 24/7 to assist you in any of the issues you encounter in your room. We hope to see you again soon, Guest!

2/10 Terrible

Jenny

Stayed 1 night in Jun 2023
Response from Front Desk Team on 29 Jun 2023
Thank you for taking the time to write your review as it helps us improve in the future. We are deeply sorry we did not reach your expectation. Do you mind taking the time to message or email us and tell us about your stay, we would really appreciate it. We hope to welcome you again soon, Jenny!

10/10 Excellent

Sheilla

Stayed 7 nights in May 2023
Response from Front Desk Team on 27 Jun 2023
Thank you very much for your review! We hope to see you again soon, Sheilla!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic accommodation close to underground, bus routes and shops yet nice and quiet
Stayed 1 night in May 2023
Response from amtul on 19 May 2023
Thank you for the review we are glad that your like our services, hope to see you soon with us !!

8/10 Good

Joe

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from Office on 3 May 2023
Dear Guest, thank you for leaving us a review. We hope to see you again soon!

2/10 Terrible

layton

Stayed 3 nights in Mar 2023
Response from Office on 3 May 2023
Dear Guest, please feel free to contact us in order to discuss your previous stay. Kind regards.

4/10 Poor

Marie

Disliked: Cleanliness, room comfort
Out only for the money.
Disappointing to see that there were no amenities such as kitchen towels, dish soap, and complementary items. The pillow was terrible and no blankets only a light comforter was offered. No window in the bathroom or ventilation so you can imagine. Very small apartment with very little space to put your belongings away.
Stayed 5 nights in Sep 2022
Response from Office on 16 Mar 2023
Dear Marie, We’re so sorry to hear that your experience did not meet our standards. We value our guests feedback and work hard to ensure that similar issues do not occur in the future. Wehope you’ll reach out to us to discuss yourexperience in more detail. Kind Regards.

8/10 Good

Youngsu

Stayed 13 nights in Sep 2022

8/10 Good

Tommi

Travelled with family
Disliked: Room comfort
Not as bad as it seemed like
This apartment accommodation right next to two different tube stops as well as Hyde Park looked great in the pictures and price wasn't too much in London standards so we decided to take a shot a book it. Location is indeed perfect and for sightseeing Circle line is very useful. There's also grocery store and many restaurants within 5-min walking distance from the hotel which was very convenient. Upon check-in we had to call the reception just to find out it's few doors down the street. I'm not sure if this is informed somewhere but we weren't aware of this. Lady at the check-in was very nice and polite so big plus to reception staff! Room itself was the one that tipped my review to the negative side. Room looked very worn out and in need of refurbishlment. Scratches and dents on the walls, creaky and loose door thresholds and handles and as a cherry to the cake a balcony door that doesn't stay shut. These things didn't really bother us as we were out most of the day but they stick out from the overall condition of the room. Room has fridge, oven, stove, microwave oven, fan and heater so well equipped. All in all our stay at Imperial Court Studios was good and we might even stay here again should we ever come to London. Don't let the first impression pull down your holiday feeling!
Stayed 4 nights in Sep 2022
Response from Office on 16 Mar 2023
Dear Tommi, Thank you for choosing us for your personal accommodation. We’re glad to hear that you were satisfied with yourexperience. However, We’re disappointed to hear that our apartment wasn’t exactly to your liking. We hope you give us another chance soon, so we can share aneven more positive experience. Kind Regards.

6/10 Okay

Verónica

Travelled with partner
Disliked: Amenities
location was great. the flat was on a basement. too small
Stayed 6 nights in Aug 2022

8/10 Good

Marie-Juliette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
After reading the reviews on Expedia, we did not know what to expect as they were going from an extreme to another. However, we were very pleasantly surprised by the studio on the 4th floor. The first studio was extremely filthy and the cleaning had not been done, but the receptionist was very understanding and immediately changed us to another place. While the bathroom severely lacked ventilation, the studio itself was very good. All essential amenities were provided, and the location in Kensington is very central and superb. The hold for the deposit was paid back the same day and the reception was available 24h. The only things to be wary about are the possibility to have a basement accommodation - luckily it was not the case for us, and the fact that there is no elevator. We were on the 4th floor, and it is something to consider if you have mobility issues.
Stayed 4 nights in Jul 2022

6/10 Okay

Kiem duc

Travelled with family
Disliked: Amenities, property conditions & facilities
The receptionist on check in day did not help to carry our carryon luggages to the 4th floors by stairs when requested and said that we are 70 yrs old and have heart problems. No elevators. No extra employees in the evening. Not for old and handicapped people.
Stayed 4 nights in Jun 2022
Response from Rose on 3 Aug 2022
Dear Kiem Duc Thank you for your review and for staying with us . We do apologise if our property didn't meat you expectations however it's mentioned online that no elevator at the property and the flat floors are subject to availability and also we didn't receive any request regarding a lower floor or informing us about guest age so we can arrange something more suitable for you . Hopefully next time we can make your stay better . Thank you for your understanding Regards Rose

4/10 Poor

Louis

Travelled with family
Disliked: Cleanliness, room comfort
Nothing posh about Kensington
Don't expect much. No Ac of course which mean s open window son a noisy busy street. Pictured rooms must be showcase rooms because it's not what we got. Amenities are spartan. Room was not ready at check-in, though I will say they fixed broken toaster and clogged drain quickly
Stayed 3 nights in Jul 2022

6/10 Okay

Stewart

Business traveller
Liked: Cleanliness
Stayed 3 nights in Jun 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Avoid staying in this property
The room is very small, not same as the pictures, the receptionist is passive aggressive. Not a warm welcome. The rooms are not worth a 200 pound deposit for a night.
Stayed 1 night in Jun 2022

8/10 Good

Herbert Frederick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Stores near-by could use updating.
Stayed 11 nights in May 2022

2/10 Terrible

Krzysztof

Business traveller
Disliked: Cleanliness
Mould in bathroom and kitchen.
Never book this hotel. Condition of the room is shocking. Mould is in the kitchen and all over the bathroom. For you own health - NEVER BOOK THIS.
Stayed 1 night in May 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
HORRIBLE HORRIBLE
The picture do not represent the horrible place this is. The rooms are extremely outdated, dusty and just general cleaning is terrible. A 4-years old could do better cleaning. The appliances are also outdated and not working to their standards. The staff are quite rude and not helpful at all. Our next door neighbours had a huge party in their room until 4am and staff did not bother them but instead told the rest of us we need to tolerate it as they cant do anything about it. Although, their website clearly states quite hours. Anyways all in all they’re just after your money and dont care about your comfort, or satisfaction. Spend your money wisely and dont come to them, the other hotels in the same street are theirs aswell so dont bother booking it at all.
Stayed 5 nights in Apr 2022

4/10 Poor

Maria

Stayed 3 nights in Feb 2022

8/10 Good

TERRY

Business traveller
Liked: Cleanliness
Good value for the money in great location
Good value for the money in great location
Stayed 1 night in Feb 2022

8/10 Good

Clare

Business traveller
Liked: Cleanliness, room comfort
Stayed 14 nights in Jan 2022

8/10 Good

Daljeet

Stayed 10 nights in Jan 2022

6/10 Okay

Iain

Travelled with group
Disliked: Property conditions & facilities
Good location but appartment needs revamp in kitchen area Decent shower
Stayed 2 nights in Dec 2021

8/10 Good

REV M E

Pleasant and kind
Helpful, friendly staff... thoughtful and prompt in assistance gave us a good feeling about the studio. Some crockery items needed replacing and some work to repair the bed was done efficiently and effectively. The staff were helpful in their explanations and advice. Walking up and down the stairs to the fourth floor was a healthy exercise regime!
Stayed 7 nights in Nov 2021

8/10 Good

Michael

Liked: Amenities
Staff were great. The place is getting tired and need a little freshing up but for the price ok
Stayed 4 nights in Oct 2021

8/10 Good

Shuk Yi

Liked: Cleanliness
Stayed 20 nights in Oct 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
It’s not clean
On the photos room was ok. But when we came there we found room with bad smell it was not clean with mold on windows, hair on the floor. We want to stay there for 2 weeks but after we saw the room, we cancel all and on the next day moved in other place.
Stayed 1 night in Oct 2021

8/10 Good

Abi

Liked: Cleanliness, room comfort
Stayed 12 nights in Sep 2021

2/10 Terrible

Oluwaseun

Stayed 3 nights in Sep 2021

6/10 Okay

Kyah

Disliked: Cleanliness
Stayed 3 nights in Aug 2021

8/10 Good

Jocelyn

Liked: Cleanliness
Solid low cost accommodation
We stayed for 2 weeks and picked it for its location and price. The staff was all amazing and when we needed something they responded right away and were very helpful. It is a lower cost accomidation and shows but nothing that was unmanageable. The mattress was all springs and the shower didnt drain on tbe first day (but they addressed that right away). And we were on the 3rd floor which was a lot of work everytime. Not the worst and we knew there was no elevator so we were prepared. I would stay here again but not for 2 weeks cause my back was messed up after from the mattress!
Stayed 14 nights in Aug 2021
Response from Rose on 22 Sep 2021
Dear Jocelyn Thank you for staying with us . We will be happy to receive you again at the property We really do apologize about the issues you had hopefully next time we will attend all your expectations .Thank you Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
excellent
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
excellent
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
over all excellent
Stayed 3 nights in Jul 2021

2/10 Terrible

Artur

Disliked: Cleanliness, room comfort
The apartment was very basic and poorly maintained. The furniture was de-organised and very old. The flat areas were not bad, but with the lack of proper furniture and maintenance made an unpelasent place to be. The bed was uncomfortable and piłowa were even worse. Had a really though time to sleep in there. Would not recommend it for more than 2 or 3 nights, but in that case features such as a kitchen or a laundry are not so relevant so probably better to go to a regular hotel. £20 for a late check out until 1pm is just the cherry on the top of a bad stay.
Stayed 7 nights in Jun 2021
Response from MAK on 5 Jul 2021
Dear Guest, Thank you for giving us feedback, we are really sorry you had inconvenience during your stay, we always try our best to make our guest's stay comfortable, your feedback will help us to improve our services. Once again apologies!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
good value for money excellent memebers of stuff
Stayed 1 night in Jun 2021

10/10 Excellent

e

Business traveller, Travelled with group
Liked: Cleanliness, room comfort
few days at imperial
a very good apartment / hotel arrangement in certral london, great value for money and excellent communications
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
central and good value for money and excellent service from reception
Stayed 3 nights in Jun 2021

10/10 Excellent

gary

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

NECDET

Business traveller
Liked: Cleanliness, room comfort
Fantastic place ,management and location
Fantastic place to stay and even more fantastic thing is the management of property Ali and Mohammad kind and very helpful and giving full attention for their customers. Place more like home away from home. if you want to stay central elite and good quality place with very kind hospitality team of place , this is the place will give you all that comfort and hospitality.
Stayed 20 nights in May 2021