Breakfast, lunch, dinner served; local and international cuisine
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Reviews of Atrium Hotel Heathrow

4 out of 5
Atrium Hotel Heathrow
Great South-West Rd, Feltham, England

Reviews

8.0

Very good

Rating 10 - Excellent. 187 out of 433 reviews" "
Rating 8 - Good. 147 out of 433 reviews" "
Rating 6 - Okay. 44 out of 433 reviews" "
Rating 4 - Poor. 21 out of 433 reviews" "
Rating 2 - Terrible. 34 out of 433 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Jul 2022
Response from Atrium Hotel Heathrow on 2 Aug 2022
Dear Nigel, Thank you for your review. We hope we get a chance to welcome you back .

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice POOL
Very Clean Room and AWESOME pool. The problem is that the pool was limited.40 minutes we could stay at the pool. It was very very nice. The restaurant is so so. No big deal but not bad. I am happy with my stay and i would stay again!.
Stayed 2 nights in Sep 2020

8/10 Good

Annabel, Somerset

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable. Room had all facilities required
Stayed 1 night in May 2020
Response from Guest Relations Manager on 15 Oct 2020
Dear Annabel, Thank you for your 4-star review Best Regards

10/10 Excellent

Jasmine

Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 15 Oct 2020
Dear Jasmine, We are delighted to receive your all-stars review Best Regards

10/10 Excellent

Lauren Steward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice modern hotel
My family and I had a great stay. The hotel was lovely and clean. The staff were very nice and approachable. And the children loved the pool.
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 15 Oct 2020
Dear Lauren, Thank you for taking the time to give your all-stars review Best Regards

10/10 Excellent

Yucel, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really warm even though we had an a/c on but other than that really good stay xx
Stayed 2 nights in Sep 2020
Response from Guest Relations Manager on 15 Oct 2020
Dear Yucel, Thank you for your 5-star review, our airconditioning unit works as an air-con and also as a heater, I assume the settings were on warm rather than cold air, we have a maintenance team on-site 24/7 to assist our guests Best Regards

4/10 Poor

J

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 15 Oct 2020
Dear J, Feedback is the lifeline of our business to learn from our shortcomings and continuously improve, we hope to make a difference and improve on your next visit Best Regards

8/10 Good

Mark

Stayed 2 nights in Sep 2020
Response from Guest Relations Manager on 15 Oct 2020
Dear Mark, Thank you for your positive feedback, Best Regards

10/10 Excellent

Fabio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff,good value for money, great location.
Stayed 2 nights in Sep 2020
Response from Guest Relations Manager on 15 Oct 2020
Dear Fabio, Thank you very much for your all-stars feedback Best Regards,

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 24 Sep 2020
Dear Kevin, Thank you for your positive feedback, Best Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favourite hotel when visiting London!
We love this hotel and this was our fourth stay in 2 years. It’s a great location for the airport. The rooms are really spacious and quiet despite being right by the take off runway. There is a country style pub only 5 minutes walk away along with a field of friendly geese and horses. It’s also a stones throw from Hatton Cross station which is on the piccadilly line; 40 minutes into central London. We’d definitely stay here again and again and again!
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 24 Sep 2020
Dear Guest, We are delighted to know that you continue to enjoy your stay with us at Atrium, we look forward to welcoming you again in the very near future Best Regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eye-Catching
You can see the hotel from the station, Easy check-in and a very comfortable nights sleep. Would definitely stay here again.
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 24 Sep 2020
Dear Richard, Thank you for your positive review, we hope to serve you again in the near future Best Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Guest Relations Manager on 24 Sep 2020
Dear David, Thank you ever so much for your all-stars review Best Regards

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and convenient.
Very convenient for Hatton Cross tube station (which has no lifts), and easy access for all Heathrow terminals. Perfect for an overnight flight stay at Heathrow as long as you don’t have too much luggage.
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 24 Sep 2020
Dear Michael, We are pleased to know that you enjoyed your stay with us at Atrium, thank you for your positive feedback Best Regards

10/10 Excellent

zainab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 24 Sep 2020
Dear Zainab, We are delighted to receive your all-stars review which I will share with all the team, we look forward to welcoming you back in the very near future Best Regards

2/10 Terrible

David

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Avoid
I stay at a hotel 4 days a week so I thought I would try this one ! What a mistake ! If you like noice - fighting - drunk people book here . Fire alarm went off - people taking drugs and smoking ! DO NOT BOOK THIS HOTEL !! There are lots of other great hotels literally minutes away which are all much better than this dump . Just so glad I was alone and not with my family
Stayed 2 nights in Sep 2020
Response from Guest Relations Manager on 24 Sep 2020
Dear David, I would assume you have the wrong hotel, we are a brand new 4-star deluxe hotel all other hotels that you mention are several years old

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Noisy Customers & Poor Service
I stayed here as I needed to be in the airport at 7am for work. Living some distance away it seemed a sensible option. Sadly on the same floor as mine another room was having a very loud party. Complaints were raised to reception to no avail. During the early hours said party spilled into the hallway with screaming/shouting and running around. Eventually the fire alarm was triggered. I’ve had about 2hrs sleep, I would have actually been better off staying at home! Upon raising a complaint today, the hotel has refused any compensation. It’s safe to say they have been poor during and after this issue. Credit to hotels.com though for offering a credit voucher as a good Will gesture. Hopefully this is an isolated incident, however be aware that if you do have an issue with your stay it appears the hotel is reluctant to help.
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 24 Sep 2020
Dear Guest, Please accept our sincere apologies for the inconvenience, we have security on-site 24/7 to assist our guests with any issues, I can assure you that this would be an isolated issue which has been dealt with in a robust manner Best Regards

10/10 Excellent

Calum

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 24 Sep 2020
Dear Calum, Thank you for your all-stars feedback which I will proudly share with the team, we hope to welcome you back soon Best Regards

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We had a wonderful time at this hotel. The facilities were in good working condition, the beds were comfortable and the level of hygiene was impressive given the current COVID guidance. The hotel staff went above and beyond to make our stay a pleasant one especially Meriam.
Stayed 2 nights in Aug 2020
Response from Guest Relations Manager on 24 Sep 2020
Dear Samuel, We are delighted to receive your compliments, I will personally pass on your feedback and appreciation to Meriam Best Regards

10/10 Excellent

Aisha

Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 24 Sep 2020
Dear Aisha, Thank you for your positive feedback, I will share with all the team at work during your stay Best Regards

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020
Response from Guest Relations Manager on 24 Sep 2020
Dear Guest, Thank you for your positive feedback, greatly appreciated by Team Atrium

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really good hotel. Directly under Heathrow flight path BUT I did not hear a single plane. Really good soundproofing. Directly across from Hatton tube station for easy access into Central London. I do a lot of work around this area and when things return to 'normal' I will stay here again.
Stayed 2 nights in Aug 2020
Response from Guest Relations Manager on 24 Sep 2020
Dear Mark, We are so pleased to receive your positive feedback which I will share with the team, we look forward to welcoming you again in the near future Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and convenient
Really handy location for Heathrow Airport, nice modern room with a very comfortable bed. You can't notice the aircraft despite being right on the flight path. The restaurant was not so convincing, but overall a great place to stay if you need to get to Heathrow.
Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 24 Aug 2020
Dear Guest, We are delighted to know that you enjoyed your stay with us and thank you for your positive feedback, we have made several changes to our restaurant service to ensure safety and security of all our guests, we continue to improve based on guest feedback, Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 24 Sep 2020
Dear Guest Thank you for your 5-star rating, we hope to receive your esteemed custom again in the near future Best Regards

8/10 Good

Tamasine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 19 Aug 2020
Dear Tamasine, Thank you for taking the time to give us your positive feedback Best Regards

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small car park at a premium price.
Underground car park wasn't available so had to use the small car park at the side of the hotel. I was lucky as someone was pulling out of a space on my second pass so was able to park, however, no other car park is available if you don't find a space so would have to find one quite far away. To top it all the hotel charged me £16 for the privilege.
Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 12 Aug 2020
Dear Jonatan, Thank you for taking the time to give us your feedback, the small car park at the side of the Hotel is owned by the hotel as well, we were in the process of fogging our car park for additional sanitization which is now completed, car park charges are standard and clearly illustrated on all of our websites Best Regards

2/10 Terrible

Krzysztof

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
rubbish Hotel cheerful but not cheap !!!
Rooms are very small and far from clean ( broken paint on the walls dirty walls etc). The check in was a nightmare they asked me to pay refundable deposit not sure why and what for but most of the scam wis in the location the hotel is not in Heathrow is in Hatton Cross I should ask for my money back awful stay and very unfriendly staff
Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 11 Aug 2020
Dear Krzysztof, I am not sure if you have reviewed the correct hotel, Atrium Heathrow is a brand new hotel, it is not even possible to have dirty walls or paint coming off, all 4-star hotels ask for a pre-authorization at check-in, staff would follow a standard hotel policy, our standard rooms are 21 square meters which are among the largest within Heathrow area and comp set

8/10 Good

P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 11 Aug 2020
Dear P, Thank you for your positive feedback Best Regards

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
parking charges are too high
The hotel was good but be careful of extra charges, The parking costs £16 per night and check if you have already booked breakfast because the hotel refused to accept that i had booked and paid for breakfast and i was charged £27.90 for 2 very bland breakfasts which due to the fantastic customer service of Hotels.com is now been returned
Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 11 Aug 2020
Dear Paul, Apologies for the inconvenience, I will double-check the issue with breakfast, our parking charges are clearly mentioned on Expedia website, we do not have any hidden charges, Parking charges in Heathrow area Hotels vary between 14 to 21 pounds per night, we have maintained our charges towards the lower end of the comp set hotels, Best Regards

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 11 Aug 2020
Thank you for your 5 star review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Guest Relations Manager on 11 Aug 2020
Dear Guest, Thank you for your 10-star review Best Regards

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Guest Relations Manager on 11 Aug 2020
Dear Julie, Thank you for your positive feedback, Best Regards

8/10 Good

Sunil

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Our stay was lovely , just little problem with breakfast and service . Few choice in breakfast . Overall was good . Thankyou
Stayed 1 night in Jul 2020
Response from Guest Relations Manager on 11 Aug 2020
Dear Sunil, Thank you for your feedback, Breakfast buffet offer has to be changed to plated due to guidelines from authorities in line with covi19 safe distancing policy Best Regards

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Guest Relations Manager on 11 Aug 2020
Dear Guest Thank you for your 5-star review Best Regards

10/10 Excellent

SRINIVASULU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Stayed 1 night in Jun 2020
Response from Guest Relations Manager on 2 Jul 2020
Dear Srinivasulu, We are delighted to receive your compliments and to know that you had a wonderful stay with us, we look forward to welcoming you again in the near future Best Regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2020
Response from Guest Relations Manager on 2 Jul 2020
Dear Guest, Thank you for taking the time to review Best Regards

10/10 Excellent

Mark, Oswestry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel easy to get too and very up to date Friendly staff and shops near by for snacks
Stayed 1 night in Jun 2020
Response from Guest Relations Manager on 2 Jul 2020
Dear Mark, Thank you for your 5-star review, we are delighted to know that you enjoyed your stay with us Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Guest Relations Manager on 2 Jul 2020
Dear Guest, We are delighted to receive your 5-star review, we hope to welcome you back in the near future Best Regards

2/10 Terrible

Janie j

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jun 2020
Response from Guest Relations Manager on 16 Jun 2020
Dear Janie J, Customer feedback helps us to continually improve our product and offer, it seems we fell short of our usual high standards, would have been helpful to receive feedback and try to better our service Best Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything nice had nice stay I enjoyed keep it up
Stayed 1 night in Jun 2020
Response from Guest Relations Manager on 9 Jun 2020
Dear Guest, Thank you for your 5-star review, we look forward to welcoming yourself in the very near future Best Regards

10/10 Excellent

Linda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the place it was so quiet, excellent customer service very welcoming
Stayed 2 nights in May 2020
Response from Guest Relations Manager on 9 Jun 2020
Dear Linda, We are delighted to receive your 5-star feedback and to know that you had a wonderful stay with us at Atrium Best Regards

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Guest Relations Manager on 9 Jun 2020
Dear Jon, Thank you for your positive feedback, we hope to welcome you again in the very near future Best Regards

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Layovers
Check-in was fast and easy. The rain shower is amazing with plenty of toiletries and heated towels in the bathroom. There are blackout curtains, fluffy pillows, and a warm blanket, plenty of lights and mirrors to add space and ambiance for whichever mood you're in. Also, plenty of outlets and USB available.
Stayed 1 night in May 2020
Response from Guest Relations Manager on 9 Jun 2020
Dear Jessica, Thank you for your kind compliments, we are pleased that you had an enjoyable stay with us Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Guest Relations Manager on 2 Jun 2020
Dear Guest, We are delighted to know that you had a wonderful stay with us at Atrium, we look forward to welcoming you again in the near future Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Guest Relations Manager on 2 Jun 2020
Dear Guest, We are delighted to know that you enjoyed your stay with us at Atrium, we look forward to welcoming you again in the near future Best Regards

10/10 Excellent

Samiuddin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience
It was a very pleasant experience, the room was great and the staff was friendly.
Stayed 1 night in May 2020
Response from Guest Relations Manager on 1 Jun 2020
Dear Samiuddin, Thank you for your kind comments, we are delighted to hear that you enjoyed your stay with us at Atrium Best Regards

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was awful. The TV did not work, the telephone did not work. The location is horrible, nothing around it. They offer a shuttle service, but you have to pay for it and it stops at many hotels when going to the airport.
Stayed 1 night in May 2020
Response from Guest Relations Manager on 1 Jun 2020
Dear Guest, First of all please accept our sincere apologies fr any inconvenience, we are a brand new hotel and as per our service charter we would immediately move a guest room if any issues are reported, reception is manned 24 hours a day to assist our customers Our Location is our unique selling point, we are opposite Hatton Cross station with direct access to central london, we have a multi subway, pizza place, convenience store within 3 minute walk from the hotel open 24 hours a day. Hoppa Bus charges are standard for every single Heathrow airport Hotel - Atrium included, we do not make any money from the Hoppa fare, the name itself states Hotel Hoppa bus service, our reception team can always call a cab for a customer if requested. Best Regards

10/10 Excellent

Verified traveller

Stayed 1 night in May 2020
Response from Guest Relations Manager on 1 Jun 2020
Dear Guest Thank you for your 5-star review Best Regards

8/10 Good

aaron

Stayed 1 night in May 2020
Response from Guest Relations Manager on 9 Jun 2020
Dear Aaron, Thank you for your positive feedback Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020
Response from Guest Relations Manager on 27 May 2020
Dear Guest, Thank you for your 5-star rating Best Regards