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Reviews of 17 Hertford Street

3 out of 5
17 Hertford Street
17 Hertford Street, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 13 out of 35 reviews" "
Rating 8 - Good. 16 out of 35 reviews" "
Rating 6 - Okay. 4 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 2 out of 35 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Eduardo, Highland Park

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
If I ever need to go back to London I would chose it again, location is the best thing, close to Picadilly street, Hyde Park, etc.
Stayed 4 nights in Apr 2024

6/10 Okay

Elizabeth

Travelled with family
Handy accommodation to be able to visit the city sights. Public transport easily accessible. Apartment very tiny but still was suitable and met requirements but found that room stayed in did not match pictures as shown online (online looked much more luxurious than in reality). Room could do with some maintenance (eg, paint peeling and mold in bathroom, gaps in floorboard joinery). Reception staff pleasant and helpful, easy to communicate with.
Stayed 7 nights in Jul 2023
Response from Yousef on 12 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Farzana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay. It was perfect! Would definitely come back.
Stayed 5 nights in May 2023

8/10 Good

Maria Luisa

Travelled with family
Liked: Cleanliness, room comfort
The studio was pleasant, clean and very centrally located. The service was very good and helpful.
Stayed 7 nights in Nov 2022

8/10 Good

Scott

Liked: Cleanliness, room comfort
Wonderfully located Mayfair apartment
Wonderfully located apartment with a very comfortable lounge and well equipped and very spacious. The flat could do with a freshen-up and nee pillows - otherwise excellent.
Stayed 3 nights in Aug 2022
Response from Manager on 26 Oct 2022
Dear Guest,Thank you for your wonderful feedback we are delighted that you had an enjoyable stay. The comments about the pillows have been noted and we will ensure this is rectified urgently. Mr. Scott it was an absolute pleasure to serve you and we hope that you will give us another wonderful opportunity to serve you even better Best Regards, Management MFH

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, room comfort
We’ll Come Back!
Yusuf in reception was AMAZING. Very helpful. Straightforward and informative.
Stayed 3 nights in Jul 2022

6/10 Okay

Howard

Liked: Cleanliness
Disliked: Room comfort
Location brilliant, room not really adequate.
Location is fabulous but the property is in poor condition internally and laid out badly. The bed was a fold up to the wall bed and had a very thin mattress. THe shower stall is only suitable for thin people as the door does not allow you to get through. THe tray is slippery when wet but not mat supplied, it is also a high step down onto the floor which encourages falling when exiting the shower. The kitchen is reasonably equiped but lacks crockery sufficient for catering a full meal. There was no roasting pans for use in the oven. The entertainment system supplied looked impressive but was not usable as the wires were tangled up so much that they could not be untangled. The air conditioner is behind heavy curtains and is inadequate for the room. Opening the window was not possible as the street outisde is extremely noisy.
Stayed 3 nights in Jun 2022

10/10 Excellent

Peter

Liked: Cleanliness, room comfort
Perfect area for my trip
Very nice stay, lovely area, nice apartment
Stayed 4 nights in Jun 2021
Response from Manager on 2 Jul 2021
Dear Guest, Thank you for writing such a great review after your stay with us at Hertford Street Apartment. We are glad to know that that you liked the location, room, and the staff. It will be our pleasure to welcome you back to Hertford Street Apartment for another luxury stay with us. Kind regards, Hertford Street Management

2/10 Terrible

GGS, MEX

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
THIS PROPERTY IS AWFUL, AVOID IF YOU CAN, OLD DIRTY AND FOR SURE IS A NO GO... AND CERTAINLY NOT CHEAP, SHOULD BE A 2 STAR PROPERTY.. MAYBE 1 ..
Stayed 6 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020
Response from Manager on 6 Mar 2020
Dear Guest, Thank you for rating us We are glad to know that that you enjoyed your stay. It will be our pleasure to welcome you back to 17 Hertford Street for another luxury stay with us. 17 Hertford Street Management

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Fabulous location and comfortable apartment. Has your basic needs, super comfy bed. Bus and underground just 5 minutes walk away. Buckingham place 10 minutes away. Easy
Stayed 8 nights in Jan 2020
Response from Property Manager on 29 Jan 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2019
Response from Manager on 17 Dec 2019
Dear Guest, thank you very much for taking the time to write a nice review. we appreciate your stay with us and we are looking forward to welcome you again.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from A on 30 Nov 2019
Dear Joe Many thanks for staying with us and we appreciate your wonderful review. We hope to see you again soon. Kind Regards, Management Team Hertford Street

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from Team on 17 Dec 2019
Dear Guest, thank you very much for taking the time to write a nice review. we appreciate your stay with us and we are looking forward to welcome you again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Team 17 HS on 11 Jul 2019
Dear Guest, thank you very much for staying with us. we appreciate your feedback and we continue to improve our services. we are looking forward to welcome you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
All good except internet .... TERRIBLE ! Made doing biz challenging
Stayed 5 nights in Jun 2019
Response from Manager on 12 Jun 2019
Thank you for feedback we highly appreciate your comments this will help us a lot in improving our services. We have a super-fast broadband but if you are using a VPN or a downloading torrent these are blocked on our firewalls. We look forward for a return visit not in too distant future Best Regards, Management Team

10/10 Excellent

RobertHarris, Sydney, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good sized lounge, bathroom, bedroom and kitchen. Well presented, tiny lift but at least there was one. We were on the first floor so easy walk up. Only problem was that there were no instructions for the washer/dryer and the TV which had over 600 channels but needed instruction how to search them. Both were solved by the concierge and they demonstrated the solutions. It would be better if a list was made of the standard channels and their numbers rather than searching through 600 channels. Overall we have stayed with this apartment group twice and are very happy.
Stayed 6 nights in May 2019
Response from Manager on 12 Jun 2019
Thank you for feedback and we highly appreciate your comments this will helps us to improve our services, we are glad to know that you have enjoyed your stay. We look forward for a return visit not in too distant future Best Regards, Management Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service good facility great location safe neighbourhood
Stayed 8 nights in May 2019
Response from Manager on 12 Jun 2019
Thank you for feedback we are glad to know that you have enjoyed your stay. We look forward for a return visit not in too distant future Best Regards, Management Team

6/10 Okay

Sulaiman

Liked: Staff & service, room comfort
Great location but apartment very consumed
Cons: - Apartment is very consumed needs refurbishment. Would recommend 20 Hartford street over 17 as it is refurbished and newer. - Not family-friendly; very small non-practical lift (max 3 person) and very small bathroom sink. - Bed mattress and pillows very soft and not comfortable. Pros: - Very good location with close access to buses and underground. - Friendly and helpful staff. - Good full kitchen amenities. - Spacious bedroom and living area.
Stayed 8 nights in Mar 2019
Response from Manager on 3 Apr 2019
Dear Guest, Thank you for your recent stay at 17 Hertford street House and providing us your feedback, We deeply apologise for the unintentional inconvenience. We wish if we had the opportunity to rectify this during your stay We look forward to welcome you in near future Best Regards, Management Team

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
The location for the price is great. The size of the apartment in that neighborhood was really good. The furnishings are simple, not fancy. But you cannot compete in that part of town for the price.
Stayed 3 nights in Mar 2019
Response from Manager on 3 Apr 2019
Dear Guest, Thank you for your recent stay at 17 Hertford street House and providing us your feedback, We look forward to welcome you in near future Best Regards, Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from Manager on 3 Apr 2019
Dear Guest, Thank you for your recent stay at 17 Hertford street House and providing us your feedback, We look forward to welcome you in near future Best Regards, Management Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious, quiet, and friendly staff
Stayed 6 nights in Feb 2019
Response from Manager on 12 Mar 2019
Dear Sir, Thank you so much your taking time to write such a nice review. We look forward for a return visit in not too distant future Best Regards, Management Team

8/10 Good

Oluseun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will happily stay again
Clean, well appointed flat in a great location. Would give 5 star but for strong food smell from restaurant below. Easily fixed with deodorisers
Stayed 5 nights in Jan 2019
Response from Manager on 24 Jan 2019
Thank you for your recent stay at 17 Hertford Street and taking your time to write us a feedback we are delighted to know that you have enjoyed your stay. Your comments regarding the restaurant has been noted. We work very closely with the commercial zove to make sure necessary precautions are in place. Issue has been raised We look forward to serve you well in future Thank you Best Regards, Management Team

10/10 Excellent

Divyansh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and luxurious!!!
Loved the property. Would definitely stay again next time we plan.
Stayed 4 nights in Dec 2018
Response from Manager on 9 Jan 2019
Dear Guest, Thank you so much for choosing 17 Hertford Street, we are absolutely delighted to see your feedback. We are looking forward for a return visit in not too distant future

6/10 Okay

IOANNIS

Liked: Cleanliness, staff & service
Disliked: Room comfort
We stayed there again last December (2017), same days. Last year we had a Studio and it was bigger and nicer compared to the deluxe studio that we had this time! Wifi was almost not existent. 11 am check out is not something that makes you feel comfortable.
Stayed 4 nights in Nov 2018
Response from Manager on 11 Dec 2018
Dear Guest, Thank you for your recent stay at 17 Hertford Street.we are glad to know that you have returned to us, we have noted your comments regarding the check-out time and internet. We are currently using super fast leased internet line which gives 30 mpbs. The only thing we do not advise our guest to use are torrents ,as it takes all the bandwidth and makes your general browsing slow Thank you and we look forward for your return in near future Best Regards, Management Team

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
I have never stayed in a worse property in all the years I have been travelling (and that’s a lot of years). The noise from the streets is horrendous and you cannot sleep at night with the traffic and cars hooting all night long, the windows are just not good enough to keep the noise out. The bathroom is tiny and the sink is sufficient for a small child but not adults. The cleanliness of the place in general is pretty scarce and lacking in every respect. First time since staying at a Premier Inn in England, did I find sachets of instant coffee in the kitchen!! Not even a proper coffee machine, quite ridiculous given the cost of the apartment which was no cheaper than a very good room at the Four Seasons around the corner! All in all, not a place to be recommended and I will make sure to never stay again!
Stayed 4 nights in Nov 2018
Response from Manager on 9 Jan 2019
Dear Guest, Thank you for staying at 17 Hertford street, we deeply apologize for the inconvenience you had faced, I assure you we have taken immediate action of your complaint. All apartments now have an extra tough double glazed glass windows. Our management has attempted to make contact with you several times but you were unavailable. We look forward for a return visit so we can rectify the above

8/10 Good

alan

Liked: Cleanliness, property conditions & facilities, room comfort
great location..nice apartment..
Stayed 8 nights in Nov 2018
Response from Manager on 11 Dec 2018
Dear Guest, Thank you for your feedback, we are glad to know that you liked the location and apartment We look forward to serve you well in near future Best Regards, Management Team

8/10 Good

Hamidreza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Salman Shahid on 12 Nov 2018
Dear Guest, Thank you for choosing 17 Hertford Street and giving us a high-rating. We look forward to a return visit Best Regards, Management Team

8/10 Good

Jon, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location can't be beat. One block from Four Seasons and Hilton Park Lane at a fraction of the price with a washer/dryer, refrigerator and microwave. Hyde Park tube stop two blocks away. Proprietors were very nice about everything. There are only two suggestions. The buildings are old and floors uneven so beds need to be leveled. Also, bathroom is TINY but would have been helped by a pocket door instead of a swing door that nearly required stepping into the shower to close the door to use the toilet. The bathroom is a minor quibble and TONS of hotels with small bathrooms need pocket doors. Amenity-wise, all was tip top. The shampoo, etc. was Bulgari Green Tea (I love - and I usually hate scents). Towels almost new. One tip: Bring your own Do Not Disturb sign. I'd stay here again in a heartbeat.
Stayed 6 nights in Sep 2018
Response from Management on 30 Jan 2019
Dear Guest, Thank you so much for sharing your experience with us and choosing 17 Hertford Street as your London Residence We are delighted to read that your overall stay for pleasant We have placed the DND signs in the apartments, and made a note of your constructive feedback, we value your comments and suggestions which are shared with all and look forward to your return visit in a not too distant future. Best Regards, Management Team Mayfair House

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location. The lift was tiny and the staircase was narrow but the staff were so helpful that all else was irrelevant.
Stayed 7 nights in Sep 2018
Response from Management on 28 Jan 2019
Dear Guest, Thank you so much for sharing your experience with us We are delighted to read that you enjoyed your stay at Mayfair House and thank you for your likeness and appreciation for the services you have received from the staff. We value your comments and suggestions which are shared with all and look forward to your return visit in a not too distant future. Best Regards, Management Team Mayfair House

10/10 Excellent

Natalya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличное расположение.
Расположение отличное, заселение быстрое. В квартире есть все необходимое. Отдельная спальня, гостиная, кухня. Большая ванная комната. Метро Грин парк 5 минутах ходьбы. В пешей доступности основные достопримечательности. Менеджер Saleha очень приветливая, помогла с оформлением всех необходимых документов. Если буду в Лондоне еще раз, обязательно остановлюсь у них же. --- The location is excellent, check-in is fast. The apartment has everything you need. Separate bedroom, living room, kitchen. Large bathroom. Green Park metro station is a 5-minute walk away. Within walking distance of the main attractions. The Saleha Manager is very friendly and helped with all the necessary documents. If I'm in London again, I'll stay with them.
Stayed 4 nights in Jan 2020
Response from Property Manager on 29 Jan 2020
Thanks for staying with us. We really appreciate your feedback!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Greit overnattingsted for en langweekend i London med kjøleskap, komfyr, mikro og vaskemaskin. Problemet for oss var senga. Madrassen var god den, men det gikk ikke an å skyve senga helt inntil veggen fordi den egentlig kan gjøres om til sofa, så hodeputene våre datt ned hele tiden mens vi sov, og i tillegg til at senga var kjempehøyt opp fra gulvet, så sov vi faktisk ikke ei hel natt her. Jeg vurderte faktisk å sove ei natt på gulvet siden jeg sov så dårlig pga dette. Men, ellers tipp topp for et kort opphold her. Sentralt med 6-7 minutters gange fra tuben, og bare et par minutter unna Hyde Park og bussforbindelser. Heisen er den minste jeg noengang har sett og knapt plass til 2 stk. Ikke ta den hvis du har klaustrofobi. Hadde det ikke vært for senga, så kunne jeg fint bodd her ved et langweekend opphold igjen, men styrer unna nettopp pga den.
Stayed 3 nights in Dec 2019
Response from Management on 14 Dec 2019
Dear Guest Many thanks for staying with us. We hope you had a good time and will plan to come back. We appreciate your detailed feedback and we hope that offer you the best apartment available on your next visit. Please note that we offer different types of apartments and all the details including the type of beds and other facilities are mentioned on our website. Please do have a look before your next booking. We hope to see you again very soon. Regards Management Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Super centralt - gåafstand til Piccadilly, Green Park og Buckingham Palace- gode transportmuligheder lige om hjørnet :-) Lejligheden var pæn og ren:-)
Stayed 4 nights in May 2019
Response from Manager on 12 Jun 2019
Thank you for feedback we are glad to know that you have enjoyed your stay. We look forward for a return visit not in too distant future Best Regards, Management Team

10/10 Excellent

emrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odalar, mutfak oldukça büyük ve konforlu idi Tesisat (elektrik,banyo) biraz eski olsa da gayet yeterliydi Berbat bir wifi erişimi ve zeminin eğimli olması dışında her şey çok güzeldi
Stayed 5 nights in Feb 2019
Response from Manager on 3 Apr 2019
Dear Guest, Thank you for your recent stay at 17 Hertford street House and providing us your feedback, We look forward to welcome you in near future Best Regards, Management Team

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PARFAIT
A qq minutes à pieds de la station de métro green park et du centre ville. L 'appartement est grand et calme. Saliha à la réception est très gentille et a tout fait pour répondre à nos demandes. Absolument parfait
Stayed 3 nights in Feb 2019
Response from Manager on 18 Feb 2019
Dear Guest, Thank you so much for your feedback, we are delighted to know that you have enjoyed your stay and you liked the apartment, services and the location We look forward to welcome you in near future Thank you Best Regards, Management Team