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"The hotel and location are beautiful but there needs to be much clearer signage as to where the entrance of the hotel is and the main lobby. Extremely confusing to travellers."

"10/10 would not recommend"

"Old and dirty room, rug was disgusting in the bedroom. The charger ports sticky and haven't cleaned for ages. It was advertised as The River Hotel and I was ending up staying in Club Quarters. This is a false advertising!"

"It was very luxurious stay at the hotel and it’s in the central downtown of Chicago, which is very convenient, everything is at walking distance."

"I booked the hotel originally for the location. The building was secure and although the room was small, it was good for my purposes. The building, including the rooms was clean, although there was no fridge available. The lobby bar had great cocktails ,it was a fun place to chill outside of the room."

"The rooms were extremely small and dated. It is absolutely IMPOSSIBLE to get a copy of your receipt from this hotel. They insist that you can get it from the Hilton Honors app, but you cannot. Then, when you call, no one picks up and they direct you to an AI assistant - OR you are on hold forever. I have been trying to get this simple thing for three days now. When you check out - make sure you get a paper copy."

"Well located"

"I don't even know where to begin. After a day of weather-related flight delays completely outside of our control, we called the Godfrey at 2:30 PM (4:30PM chicago time) to notify them of our situation. They were friendly, confirmed our reservation, added a guest to our booking, and told us they'd see us soon. We felt reassured. We arrived at 2:00 AM exhausted, stressed, and ready to finally rest. What we were met with instead was one of the most shockingly rude and dismissive customer service...