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"I loved the hotel part, but don't bother with the restaurant. I had the fish and chips and the fish resembled nylon more than anything else. Dry, tough, and nasty. I also ordered take-out for my room and had to go back because they forgot my drink. The front desk staff was lovely and helpful all the way through, as were the van drivers. I loved the room - clean and well laid out."

"Bueno todo"

"There was no airport shuttle, we had to drive down the road and purchase that separately so don’t book for the shuttle. Hotel is run down but cheap for a night. We really only booked for the complimentary airport shuttle so that was super disappointing."

"Positive/Descriptive: The staff were exceptionally friendly and helpful across the board, and the room was very clean and tidy. The kitchen was extensive, with dishwasher, dishes, cutlery, optional hot plate. Single king room was large and comfortable, with nice sitting area (sofa, lg ottoman, modular coffee table, curtain divider), and TV w/swivel base can face this or bed. My unit had decent water pressure, unlimited hot water, water softeners, in walkin shower, w/o wand type shower head. ...

"Airport shuttle was very helpful! The room had a weird bathroom setup."

"Tasty breakfast... clean ameneties"

"Nice, clean room. Shuttle came in good time. Front desk staff were so friendly and helpful."

"Took staff over 5 minutes to acknowledge us when arriving for check in even though there were 3 staff members and only one other customer being helped. Room was ok, carpeted floor felt and sounded sticky, shampoo, conditioner and shower gel provided in shower were practically empty, food left in refrigerator from prior guest, breakfast buffet was disappointing, and the coffee was not good."

"Property was big"

"Clean, nicely maintained hotel in the heart of downtown West Chester"

"Great place"

"The staff at the front desk was kind and went above the. Natalia especially was very warm and energetic. The rooms could’ve cleaned a lot better. Counters wiped and carpets cleaned"