4/10 แย่
Nataliya, San Bruno
29 ม.ค. 2026
At arrival, no body helped us with our bags, but honestly not a big deal. At check in we upgraded to a panoramic one bedroom suite with cash. Reviewing the hotel’s website one can see this is quite a premium room for the hotel, so we were excited that they had paid upgrade availability. Overall, the suite was just fine. It has clearly seen better days and there were scratches and little issues here and there but nothing too terrible. Would definitely upgrade to the room itself, but little did we know the actual issues that came with this specific unit. After leaving the room to the pool and returning an hour and half later, we were stunned that the door latch that opens from the inside had opened by itself and locked us out. Our key card worked, but the dorm jam was preventing us from coming in. Keep in mind it’s not possible for us to leave it like this since we wouldn’t have been able to open the door and leave the room. We tried to use the hotel telephone by
Nataliya
เข้าพัก 1 คืน, มกราคม 2026
