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"Loved the room and the ambience but had hell getting our Amazon packages from the front desk"

"Todo estuvo perfecto"

"The room was very quiet. The air conditioning unit did not make any noises when it was on or when it shut off or turned on like some hotel rooms. Because it's good construction from long ago, you cannot hear anyone else's rooms. It was so quiet when sleeping. Also, no light enters the room because they have really good shades and covers so when you wake up you still think it's dark outside. The bed was very comfortable. No sleep issues other than a good night sleep. Pillows were good as well....

"A pleasant stay, as always."

"Good"

"Great accommodations we had the two double bed room loved the shampoo rinse body wash and lotion the elevator system was excellent The bar staff friendly awesome cocktails The restaurant was pretty good practical"

"Amazing service. Went above and beyond to accommodate everything and anything. Insanely clean and professional. Thank you"

"Cool"

"Too cold A/C at 62* , I had to turn it off but did not help. Freezing night in summer."

"The location was perfect as it was close to the Barrymore Theatre and a short Uber ride to the cruise port. I did not like that they applied a $30 "required" amenity fee that was not disclosed during booking. With the fee, they provided a $20 gift card to be spent at their café or restaurant. I felt like this was a bait and switch. The room was not as pictured. Pictured was a standard double queen room with beds side-by-side. In the actual room, the head of one bed butt up to the foot of the...

"Good location for sightseeing!"

"Great staff, Great service, Great location in NYC."

"This is once of the worst hotels ive stayed at in a long time. The hotel staff are incredibly rude. When asking help from them was incredibly inconsiderate. Just rude. The escalator in the lobby was out of order my entire stay there (1 week). The water pressure in the shower is laughable. Its was impossible to remove shampoo from your scalp. I do not recommend this place under any circumstance."

"Enjoyed my stay in my birthday 6/18. Room was clean and comfortable. Staff was amazing and the location was great!"

"Great experience! The rooms are spacious with great views. Check in and check out we’re particularly smooth. We arrived at 9am and our room was ready early. Staff was super helpful. Love they are pet friendly. Also loved having a kitchenette. Overall great experience. We will definitely stay there again!"

"Staff was so friendly, helping us check in early and check out a little later than originally planned. We were so grateful for their flexibility. Fantastic amenities as well - breakfast! Clean rooms with AC that works like a charm. Close to everything including the subway"

"I stayed at Arlo Soho in NYC Aug. 6-8. Their Hotels.com profile included free Wi-Fi and gym in the amenities. However, I was charged an additional “resort fee” of $34/day for Wi-Fi, gym, “bike access,” and two cans of water. Ripoff!"

"The Hotel price is worth what it is. It look poor condition."

"Great- exactly what I needed."