โรงแรมและที่พักเลคอิลลาวาร์รา

"Very disappointing experience with the reception staff. Unfortunately, the service I received from the reception team was not helpful or welcoming at all. I approached them expecting basic assistance and courtesy, but instead I felt like my concerns were not taken seriously and that they were unwilling to help. The reception team is the first point of contact for guests, so I believe good communication and customer service are extremely important. Sadly, this was not my experience. The attitude...

"Cabin on quite water front, staff very helpful"

"Clean room, very close to the beach, staff is very friendly. No WiFi. 😢"

"Rooms very clean. Definitely stay again."

"After driving three and a half hours to reach our accommodation, we were shocked to be told on arrival that our room had been cancelled. We received no phone call, email, or any form of communication beforehand. When we spoke to the hotel staff, they repeatedly blamed the third-party booking platform, saying that was the reason for the cancellation. This made no sense, as I have used this same platform for years to book holidays both overseas and throughout Australia without ever experiencing...

"I will never stay there again"

"Cabin was clean but bathroom needed some urgent maintenance."

"Terible"

"Sage Hotel Wollongong is one of the best hotels we’ve stayed at, largely because of the five-star customer service. The staff were fantastic—welcoming, friendly and always happy to help. The hotel itself is lovely. Our room was spacious and clean, with amazing views, and the beach is right next door. It’s also an easy walk to plenty of cafés and restaurants. The buffet breakfast offered was great. Good variety and range of options. Yummy breakfast! I’d definitely recommend Sage Hotel...

"The pool was heated. It had a small garden bed up alongside it, which was 'a nice touch'."

"The property appeared to be new or recently renovated, and overall, the room was spacious, clean, and located in a quiet neighbourhood. I stayed for one night while attending a wedding reception nearby. The accommodation itself is quite basic. However, I was disappointed that some common amenities were missing, such as a mirror inside the room for guests to get dressed, a bedside alarm clock, and an intercom or phone to contact reception. The most disappointing aspect, and the sight that...

"Clean rooms and easy to access"

"I run a hotel in Sydney and to be honest I came away after 2 nights with some amazing ideas for my property. I couldnt fault the room the staff the whole experience was fault less. If asked to rate it out of 10 I give it 11"

"The boat harbour view was pleasant from our room. The extra bed in the room should have been a King single,our son’s feet were hanging off the end. The basin in the bathroom was very very low. The shower needed a good scrub. Better quality toilet paper,so thin."

"👍"