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"Oh man, I wanted to like this place. I wouldn't support this hotel or any affiliated hotels after my stay here. 5 stars hotel? No not at all. Imagine not sleeping your first night of traveling, because the jets were soo loud it sounded like they were draining the entire pool. I kindly asked them to turn off because of the sound, they stated that they do that at midnight. Midnight, 2am, 4am, 5am still on. I mentioned this to the front desk they had the maintenance team look at the issues. I didnt...

"Hotel was amazing! Would absolutely recommend for a break in Tulum town"

"Staff is extremely friendly. I would recommend that the hotel invest in ant traps/ bait as they were everywhere in the room. The restaurant 6/10. Parking needs improvement and have more spaces for guests. The cenote was closed due to construction but im sure it wouldve been enjoyable to if it was open. "

"The house is beautiful, cozy, and even nicer than the photos. The bedrooms are spacious and comfortable, and the kitchen is fully equipped. All rooms have AC and ceiling fans, all working perfectly. The condominium is very safe, quiet, and peaceful, with good privacy despite the houses being close together. Waking up to birds singing in the morning was lovely. The concierge, Ludwig, was very attentive and friendly. On the downside, the location is very remote, with an unpaved dirt road. We...

"Great stay and fantastic communication!! "

"We had an amazing stay here in a beautiful palapa roofed home. It was well equipped, even had coffee, tea and sugar. Bathroom included ample towels, and shower \ hair products. It was nicely decorated, the hammock was great to relax in and beds were comfortable. Outside was beautiful with lots of plants, tiny geckos, birds and a few resident cats which were sweet and friendly. The pool was refreshing and had a good temperature. There was a rustic covered outdoor common area with more hammocks...

"Neglected accomodation. Its a shame branding as "luxury" and having suck a low quality and dirty house for such price is disgrace. The sheets and bedding were disgusting. Stains all over. 2 room smelly one with cigarettes or with cat piss. The whole house were very humid. No spruce of heat or to dry it out with humidifier. Had to go buy bedding from a store cause couldn't sleep on stained smelly sheets and pillows. Very poorly maintained. Nice property by the look but heavily neglected. Also...

"Staying here completely elevated our experience in Tulum. The hosts are incredibly kind and welcoming—you can truly feel the love throughout the property and see it in every detail. I actually turned into a coffee lover after staying here because they serve the best coffee! Their breakfast, which is included with your stay, is made fresh every morning using organic ingredients. Our rooms were always well-stocked and spotless—the housekeeper did an amazing job. I’m very particular about...

"I really like our stay at Trece Lunas. Claudia was our concierge, very responsive, friendly and helpful. We had an issue with a toilet and within the same day the toilet was fixed. Trece Lunas is a small place with I believe 6 units, it is very calm and quiet. I’ve barely seen other clients during my stay, the pool was rarely occupied. The staff is very friendly, our cleaning lady was cleaning the room thoroughly and making the bed every day, she was also always changing out our bath and beach...

"Very nice and confortable but far from everything and very bad streets in mood"

"We enjoyed our 2 night stay there. Both of the ladies that worked the front desk were wonderful in helping us out with several things, such as recommendations for restaurants, coffee shops, and most importantly for us, upon checking out, ordered us a taxi to our next destination and negotiated a set price for us to pay. If you’ve done any research regarding Tulum taxis, then you’ve heard the horror stories. We would definitely consider a return to this hotel for another visit in the future. "

"Stayed with my wife and six year old. We all loved it here. It's cozy, quiet, thoughtfully designed and is a relaxing place to stay. The staff were so nice that we came back to visit them after we'd moved on to our second hotel of the trip. I wish we'd stayed here the entire time!"

"Fantastic boutique hotel located just outside of downtown Tulum (very jungle feel). About 15 min drive to Tulum Beach area. Adults only location with a fun rooftop bar/DJ! Rooftop pool (we never used this, but it was pretty). The in-room bar was always stocked with beer, wine, waters, juice, and snacks for purchase. Pay the extra to stay in a room with the furnished patio/balcony!! BEAUTIFUL! The tub on the balcony was amazing. The staff are super friendly, but you will need to use some...

"Our host Yair was very attentive, he communicated with us at all times and made sure that our experience at Seremonia was great "