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"The staff at Hyatt Regency Kyoto were outstanding—friendly, professional, and always willing to help. Their excellent service made our stay enjoyable. However, the property is very outdated, and the guest rooms are in need of a full remodel to match the level of hospitality. With renovations, this hotel could be truly exceptional. The room had an unpleasant smell that should be addressed as part of the property's renovation."

"Great experience and awesome staff. The only thing we don’t like is we can’t bring our luggage to our room. We left our luggage in down stairs and up and down hundreds times when we need something. Except that everything was acceptable. Thank you for everything."