"Conveniently located hotel with direct internal access from the train station. The building and the room were well-presented, clean, and well-maintained. The lobby and restaurant overlook a beautifully maintained garden and pond. Staff members were very friendly and helpful. Thank you for a great stay."
"Staff is svery friendly and bows very deeply at every opportunity. Language can be a barrier if you don't speak Japanese, but these days there are plenty of apps to help with that part."
"Very cleaned and spacious room. My room could see Kumamoto Castle. Shopping mall right below and shopping street just opposite. Guest parking just across the street."
"For some reason, I was placed on the Service floor, where the cleaning staff keeps all their things. I don’t know why I was the only person on that floor, the third floor to the right of the elevators. It was the darkest drabbest floor on the whole hotel and my blanket had stains on it and a funny smell."