Skip to main content
Aparthotel

Portal House Apartments

3.0 star property

Choose dates to view prices

Near the Royal Road, Portal House Apartments offers a serene retreat. Enjoy a sports massage, unwind in the garden or take advantage of laundry facilities and free breakfast buffet. With helpful staff and conference space, this aparthotel is perfect for both relaxation and business.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Spa
  • Outdoor space
  • 24/7 front desk
The current price is ฿3,112
฿4,431 total
includes taxes & fees
31 May - 1 Jun

You may also like

Ad

Hotel Experior Boutique - Destigo Hotels

Kraków Old Town
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
9.2 out of 10, Wonderful, 69 reviews
The price is ฿5,088
฿5,495 total
includes taxes & fees
2 Jun - 3 Jun
Hotel Experior Boutique - Destigo Hotels
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About this property

Portal House Apartments

  • Aparthotel near Royal Road
  • Located close to St. Mary's Basilica and Main Market Square, Portal House Apartments provides a free breakfast buffet, a garden and conference space. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • A round-trip airport shuttle (surcharge), a billiards/pool table and a lift
    • A banquet hall, tour/ticket information and smoke-free property
    • Concierge services, a 24-hour front desk and luggage storage
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All guest rooms at Portal House Apartments feature comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
  • Extra conveniences in all rooms include:
    • Rainfall showers, hairdryers and shampoo
    • 32-inch LCD TVs with satellite channels
    • Wardrobes/cupboards, eco-friendly cleaning products and mini fridges

Similar properties

Superior Studio (Main Square) | View from room
Venetian House Market Square Aparthotel
Kraków Old Town
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
9.4 out of 10, Exceptional, 1,284 reviews
The price is ฿3,261
฿3,522 total
includes taxes & fees
24 May - 25 May
Venetian House Market Square Aparthotel
Compare similar properties

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

This property's airport shuttle service fees are based on the number of passengers. From the airport to the hotel, the fees are PLN 170 for 1-3 persons and PLN 200 for 4-7 persons. From the hotel to the airport, the fees are PLN 150 for 1-3 persons and PLN 180 for 4-7 persons.

Optional extras

  • Airport shuttle fee: PLN 200 per vehicle (one-way, maximum occupancy 7)
  • Nearby parking fee: PLN 100 per day (1476 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit

Frequently asked questions

Is Portal House Apartments pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Portal House Apartments?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Portal House Apartments on 31 May 2026 start from ฿3,112, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Portal House Apartments?

Check-in begins at 2:00 PM. Late check-in is available during limited hours.

What time is check-out at Portal House Apartments?

Checkout is at 11:00 AM.

Does Portal House Apartments provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 200 per vehicle applies.

Where is Portal House Apartments located?

Located in Kraków Old Town, this aparthotel is within a 5-minute walk of Main Market Square and St. Mary's Basilica. Cloth Hall and Kraków Barbican are also within 10 minutes. Kraków Główny Station is 17 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Reviews

9.8

Exceptional

10

Cleanliness

9.4

Amenities

9.8

Property conditions & facilities
Rating 10 - Excellent. 179 out of 212 reviews
Rating 8 - Good. 28 out of 212 reviews
Rating 6 - Okay. 3 out of 212 reviews
Rating 4 - Poor. 0 out of 212 reviews
Rating 2 - Terrible. 2 out of 212 reviews

Reviews

Verified

10/10 Excellent

Hazel

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent location, lovely breakfast
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Milo

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent location near town square.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sheree

Liked: Cleanliness, check-in, communication, listing accuracy
Breakfast was lovely, different hot items daily, continental was fresh and tasty. Check in was a breeze, check in staff friendly and helpful at all times. Very quiet hotel, you would not know anyone else was staying there.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, check-in, communication, listing accuracy
Great location, nice team, very good breakfast, lots of options. Clean, modern decor and very quiet considering city centre. Would happily visit again 😁
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, check-in, communication, listing accuracy
excellent location, clean accommodation and good breakfast. Highly recommended
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Rosena

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place, really close to the main square and the hotel staff were so lovely! The breakfast was great too!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Mykhailo

Liked: Cleanliness, amenities, property conditions & facilities, communication
An exceptionally comfortable stay in Kraków’s Old Town.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, communication
Spotlessly clean, perfect location....stay here
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Gill

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean room, comfortable bed, good choice for breakfast and friendly, helpful staff. Hotel in a quiet street but within 2mins of main square and 10mins from main train station, 25mins from airport. Wouldn't hesitate to recommend and would definitely choose again if returning to Kraków.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Nikki Louise

Liked: Cleanliness, amenities, property conditions & facilities, communication
The deluxe apartment was perfect and spacious. Very clean and staff happy to come in when asked to change towels and clean.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Hazel

Liked: Cleanliness, property conditions & facilities, communication
Room spotless, staff friendly, breakfast superb
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Monique

Liked: Cleanliness, room comfort, communication

Great stay, amazing location!

Great stay at Portal. Amazing location, a 3 minute walk to the square. Everything was clean, breakfast was plentiful and the staff was very helpful.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Tam

Liked: Cleanliness, amenities, property conditions & facilities, communication
We booked the Superior Apartment which has a large living room, kitchen, bedroom with 1 queen bed and 1 twin bed. Clean large bathroom. Plenty of closet spaces. We loved it. Highly recommend. Short walk to Old Town, Wawel Castle and other attractions.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Kurt

Liked: Cleanliness, communication
Very clean, staff very helpful, great location and great breakfast.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort, communication
Breakfast was very good every day. Staff friendly and helpful. Loved the kitchen.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

André

Liked: Cleanliness, communication
Excellent location, nice hotel and staff.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

dennis

Liked: Cleanliness, amenities
Centrally located to town square. The staff was very helpful.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great accommodation with helpful friendly staff
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Jon

Liked: Cleanliness, room comfort, communication

3 nigjts

We stayed 3 nights. This hotel was excellent. The staff was fantastic, our room was clean and large and the breakfast was great. Walking distance to the many restaurants.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Colleen

Liked: Cleanliness, amenities, room comfort, communication
Central location, friendly and helpful staff and the breakfast was really yummy
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Antti-Tuomas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location, friendly staff, comfortable room, airconditioning very good! Breakfast was very good, plenty of different foods and varied from day to day which was nice.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Connor

Liked: Cleanliness, property conditions & facilities, communication
Great staff, wonderful room and an excellent breakfast.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, room comfort, communication

Highly recommended.

The hotel was quiet and very convenient to the centre of Krakow with restaurants close by. The staff were friendly and helpful. Breakfast was enjoyable with a wide variety of foods. We had a very pleasurable stay and would highly recommend staying there.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Iwona

Liked: Cleanliness, room comfort, communication
Very convenient and beautiful location, good breakfast, nice room design, friendly and helpful staff
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, room comfort, communication

Great location

This was our second stay here and it is in a perfect location for enjoying all that Krakow has to offer. It is exceptionally clean both in public areas and in the room. The breakfast is basic but good enough to set you up for a days sightseeing.
Front of building
Staircase
Hallway
Room
Stayed 3 nights in Jul 2025