Deluxe Twin Room, 2 Single Beds (Skyline) | 1 bedroom, minibar, in-room safe, laptop workspace
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Reviews of Mondrian Hong Kong

4.5 out of 5
Mondrian Hong Kong
8A Hart Avenue, Tsim Sha Tsui, Kowloon, HKG

Reviews

7.4

Good

Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 2 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

9.4/10

Cleanliness

7.4/10

Staff & service

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, rubbish breakfast
Stayed for 1 night in a room with harbour view. Nicely decorated, modern room with great view of Victoria harbour. The rooms have nice touches such as a coffee machine and a water filter machine (instead of using plastic bottled water). Shower was excellent. Staff at reception were nice and keen to help. However, the breakfast was a shambles and I wouldn’t recommend the hotel because of this. The breakfast is made to order, however the staff were poorly organised and got both our order and other tables order wrong. It took 20 minutes for us to get a coffee and almost an hour to get our food (despite it only being half-full). However, when it did arrive, my partners order was half-missing. As we had a flight to catch and with other tables having similar issues we had to leave before getting the rest. The food was also of average quality and certainly not 5* and not a patch on other similarly priced chains such as Shangri-La. I would recommend looking elsewhere.
Stayed 1 night in May 2024
Response from Heidi Chan, Director of Sales on 13 May 2024
We appreciate your candid feedback, and we sincerely regret that service and food quality of our breakfast did not meet your expectation and affected your overall experience at Mondrian Hong Kong. As a new hotel, we are constantly looking to upgrade and adjust our services. We sincerely appreciate your understanding and support, and we look forward to the opportunity to provide you with a better experience next time.

10/10 Excellent

Tsz Mei

Liked: Cleanliness, staff & service, property conditions & facilities
新淨，職員非常友善
Stayed 1 night in May 2024
Response from Heidi Chan, Director of Sales on 23 May 2024
Dear Tsz Mei,感謝您為我們留下這項滿分的評價並多謝您的讚賞，我們亦把您的意見轉達給相關同事，令大家均感到十分鼓舞。期待在不久的將來再次為您服務！

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Feb 2024
Response from Heidi Chan, Director of Sales on 8 Feb 2024
Dear Stephen,Thank you for your review. As a new hotel, we are constantly looking to upgrade and adjust our services, appreciate if you could share your comments on your stay or suggestions that we could improve. We look forward to the opportunity to provide you with a better experience next time.Thank you & best regards,