I can not say enough positives about this resort! We did opt for ocean front and were very impressed! We couldn't have asked for a better room! The resort was quiet, had lots of things to keep you busy (yard games, pool, fire pits, etc.). The room was clean, had plenty of room, and the set up was great. Every staff member we encountered was pleasant and very helpful. We will come again and stay at this Sheraton!
The hotel is great, the staff were even better. The pool and the nearby beaches were so crowded I couldn’t enjoy them, but that might be personal preference. Probably great for families!
Our experience staying at the Sheraton Kauai Resort was overall excellent! The resort is a beautiful, with beautiful grounds & gardens to explore and amazing views of the south coast of Kauai. It's located about 25 minutes from the airport and we found that any points of interest on the island was very accessible, no more than 1 hour drive from the hotel. Our room was an oceanfront room with a beautiful view (yet felt very private & quite) and we found it spotless, BIG and roomy. The little market and pool side restaurant was good and service was on friendly & on point. Their concierge helped us quickly book excursions that were well worth it, as they have connections to good & apparently reputable excursion companies (we did kayaking on Wailea River with hike & a Napali Coast sunset cruise!) We recommend this hotel to anyone staying on Kauai!!!
The service was very poor. The phones in the room were not working , So had to walk to the building where the front desk was located. Asked for extra bottles of water and the staff said I need to talk to front desk. Felt the resort did not care for their guests.
Asked for a late check out extend by an hour - Not accommodated.
Did not feel welcomed.
Amazing location and gorgeous beachfront property. This place was immaculate and the staff were all friendly. They take great care making this place clean and beautiful. I would definitely stay here again!
While the hotel was clean, quite and comfortable there are drawbacks. The RumFire restaurant is closed the first half of the week thus limiting the places to eat on site. Very limited transportation off site. Very very minimal shopping as in only a small convenience store/snack store available.
The property is clean, beautiful and located right next to the ocean. There are some great restaurants and shopping nearby. We enjoyed the coffee shop on the property. The lady at the reception desk that checked us in was not very friendly, but she seemed like she had a cold and maybe she wasn’t feeling well.
Everybody else that worked on the property was wonderful and friendly. I would definitely recommend this property!
It’s a great location. Really close to a couple of shopping centers and restaurants. Great views for the beach front rooms. Had snorkeling gear, beach chairs, boogie boards, etc. to rent. They have activities to do everyday if you want. The snorkeling areas are great. The restaurant on the beach will bring your food/drinks to you. The worst part of the stay was the air conditioning didn’t get as cold as I like, but I like to sleep really cold. It was probably ~70-72 F. Overall, it was a really great experience. I would definitely recommend this stay.
Wonderful property. We stayed on the beach side in an oceanfront room. It was perfect. Both restaurants on site were good - especially Rum Fire. Will definitely return to this property.