The hotel was very clean and welcoming. I will definately stay here again. The staff made us feel like we were at home. The meals were homemade and yummy.
I will stay here every time I come to Oak Ridge. The staff was AMAZING and so helpful. Great breakfast, great rooms. I have stayed at many hotels and this has topped even the fancier hotels I’ve stayed in! 1000/10 would recommend staying here!
The staff at the counter and at the breakfast buffet were super nice and helpful. My stay was during a busy weekend and I was lucky to have a room but my room was too close to the lobby and common area and it was quite noisy. Guests would come and go at various times in the night and they were too loud. However, the amenities were great, the room was nicer than anticipated. Definitely would stay there again. Room was clean, had a full kitchen, good water pressure in the shower and fully stocked. Great bed and choices of hard or soft pillows. Thank you! A clean and enjoyable place.
Room was a great size. The people at the desk were so friendly. BEST breakfast in town. They informed me right away that something of value was left in the room!
The GM dismissed our reservation because they had no available room since a construction crew had trashed the room. Was going to get us a room at a holiday express ( a room not a suite as we had paid in advance for) she was not apologetic but proceeded to tell me that I was slaying her. This was a grown woman with not customer service skills. After telling her that it was unexceptionable she said that she would pay for one night at the Towneplace Marriot (our reservation was for 2 nights)GM also said Expedia with disdain in her mouth which also makes me think we got the short stick since we made our reservation with Expedia. My husband I both discussed if we come back to Oak Ridge which we will because we have family our go to will be Towneplace Marriot.
The layout of the room must have been someone's first attempt. To go to the bathroom, you had to navigate a space about 18" wide between the bed and the wall. The bathroom was so small that you had to shift around the toilet to close the door. The room had a total slapped-together feel, and this for how much money? Overall, find another place
5 stars ⭐️ Great stay thanks to staff who do a great job! Our air conditioning was not working, they tried to fix it, but it still wasn’t working. They moved us to another room. Ladies were very nice and made sure we were happy with the change. Breakfast was the best, excellent set up & tasted great, kudos to the staff again! 😁.
เข้าพัก 3 คืน, กรกฎาคม 2023
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Walter
10 ธ.ค. 2023
ไม่ชื่นชอบ: ความสะอาด
Idiots designed the room.
Stayed in a “accessible room” and it was the worst we had ever had. Besides having mold in the shower and toothpaste on the wall (Yes, we have pictures), the room was a joke. No door to the bathroom (because handicapped people don’t need privacy?) the kitchen supplies and microwave were in the upper cabinets so no one in a wheelchair could reach it. The thermostat was also above the height for someone in a wheelchair. The hotel was nice, but they definitely need to hire an accessibly consultant because they have no clue.
We stayed in room 514. When we walked in it had such an awful smell we were all taken back. It smelled awful - like a big animal had been kept in there and not let out for weeks. We went down and asked for any other room. They had none. They gave us a spray bottle of Febreze and offered to come up in the morning to fix it. We went to Walmart and spent over $100 to try to make it better. Nobody slept all night. The next morning a different hotel member said they had numerous complaints and had replaced the carpet and drapes. It clearly was not enough. They should never have rented out this room. They should have done anything to try to fix this. There is no way anyone could stay in this room.
There was trash in the hallways that was left the entire time we were there along with dirty towels outside a room. This hotel was dirty. They had the nerve to charge us a $75 dollar pet fee - for what? There is nothing our 8 pound dog could have done to this room to make it any worse.
We found another room for Saturday night. Even though the room was not inhabitable and they could do nothing to fix it they would not refund our money for the second night. This was the worst hotel I have ever stayed in by far.
I called the property prior to booking and inquired on the pool and was advised it was open and functioning. Upon arriving only to learn that it was not open and closed for maintenance. I had to disappoint a birthday boy whom thought it was having a small family pool party indoors for his birthday.
Room was smaller than I expected, room was to cluttered with furniture, had to watch where I walked to make sure I didn't trip. I expected a king bed with a hide a bed couch, that would comfortably fit 4 guest. Room had two double beds, couch was just a couch. Just not what I expected but might work out for other traveling guest. I currently have a charge of 10.00 on my credit card that I wasn't told would be there. Hopefully it will be refunded to me